Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Don't buy a refrigerator that uses this filter
on May 31, 2024
Posted by: dmom
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi there,
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Filter change
on September 22, 2024
Posted by: Jody
I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.
Response from Samsung USBy SEA Care, September 23, 2024
Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Hit or miss. Inconsistent quality.
on January 15, 2026
Posted by: Kalle
I regularly buy these from Samsung and noticed that these are hit or miss. Sometimes they do not make a difference in the water taste at all. (double checked seating, etc.) Then I grab a new one and water immediately tastes better. Not sure why some filters don't work. Out of the 6 I purchased, 3 had issues where the water tasted like tap water. The other 3 worked great.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy SEA Care, January 15, 2026
We are here to assist you at any time, Kalle. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on January 28, 2026
Posted by: goblue
[This review was collected as part of a promotion.] Water and ice taste good. Good for 300 gallons which lasts us for almost a full year
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very, very difficult to install
on February 14, 2026
Posted by: Thomas Lee
It is almost impossible to get the old filter out and install a new filter. The filter does not want to turn and it feels like excessive force is required to do it. I laughed when I saw how easy it looks on the video.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Thomas Lee,
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Water Filter Test — No Real Change
on February 22, 2026
Posted by: Larissa
from Florida
I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn’t see any improvement with the filter, since the mineral levels were basically the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 24, 2026
Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
The reviews are true…
on August 10, 2023
Posted by: NaNa
from California
Purchased new filters from this site and now fridge won’t dispense water.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Awful grip architecture
on January 22, 2024
Posted by: MNshopper
from Minnesota
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US