Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
107
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
The reviews are true…
on August 10, 2023
Posted by: NaNa
from California
Purchased new filters from this site and now fridge won’t dispense water.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, Customer care, August 17, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146165144) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Awful grip architecture
on January 22, 2024
Posted by: MNshopper
from Minnesota
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi there,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Difficult to remove and reinstall
on March 1, 2024
Posted by: Fred
from Houston Texas
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad filter life
on June 7, 2024
Posted by: Mgriff
from Nashville TN
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Care, June 10, 2024
Greetings!
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter.
Water filters can have varying lifespans depending on factors such as water quality and usage patterns.
Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan.
Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147223543 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Clean filter!
on December 22, 2025
Posted by: Smartshopper123
from Fort Lauderdale, FL
[This review was collected as part of a promotion.] This water filter helps clean out all the sediments and ensures healthy drinking. The performance is great and is compatible with my bespoke refrigerator. It has a large capacity and the filter is good for 6 months.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Filter
on December 23, 2025
Posted by: N3RD01
from New York, NY
[This review was collected as part of a promotion.] Great filter that works for my fridge, water and ice cubes are always clean, no issues, easy to install never had a problem and works for a year easily before replacing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not designed for a single lady
on September 22, 2022
Posted by: Oreo
i 72 year old,installed a water filter,checked on it half hour later,opened the first drawer and water came out like it was niagara falls..filter very very hard to install,i think even for a man
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 22, 2022
Hi Oreo,
Thank you for taking the time to leave this review.
We understand that you're having challenges when replacing the water filter on the fridge.
Here are some links to help you replace the water filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Replacing the water filter on your built-in Chef Collection refrigerator
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for taking the time to leave this review.
We understand that you're having challenges when replacing the water filter on the fridge.
Here are some links to help you replace the water filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Replacing the water filter on your built-in Chef Collection refrigerator
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
worked fine
on November 12, 2022
Posted by: colbeerz
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US