Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Like the filter
on November 4, 2024
Posted by: Raccoon
Been working great i like the taste of the water. We drink from fridge everyday.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hold Unlock Button FIRST to reset filter light.
on October 29, 2024
Posted by: MUM18
from NC
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Features
2
Response from Samsung USBy SEA Care, October 30, 2024
Hi ,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Filter ok, but red light will not turn off
on October 27, 2024
Posted by: MUM18
from NC
Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2024
Hello there,
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
A great filter
on October 10, 2024
Posted by: Wolf
I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.
Written by a customer while visiting Samsung US
Customer Rating
1
TDS tester reads 430 ppm!
on September 27, 2024
Posted by: Rex1
from Henderson NV
Replaced filter, bled the system and my TDS tester still read 430ppm! This is unacceptable! My previous home RO system was .025 ppm.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, October 1, 2024
Hello Rex1,
Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system.
It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction.
Please see more details for the water filter in the link below.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147570268) to help our team gather your information.
Have a great day.
^Charles
Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system.
It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction.
Please see more details for the water filter in the link below.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147570268) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Ms Woods
on September 23, 2024
Posted by: Frankie
from Texas
I bought my refrigerator back in August and am satisfied
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Filter change
on September 22, 2024
Posted by: Jody
I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.
Response from Samsung USBy SEA Care, September 23, 2024
Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
good filter bad design
on September 11, 2024
Posted by: Tarog6
Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy SEA Care, September 11, 2024
We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of.
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Water leaks in a Samsung refrigerator (Please choose where the leak is coming from):
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US