Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
hard to sign in
on February 15, 2025
Posted by: dana
Too difficut to log in and place an order for new filters.
Response from Samsung USBy SEA CARE, February 18, 2025
We appreciate you for letting us know about this experience. Let's aid you with this, Dana.
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Filter flooded our kitchen
on February 7, 2025
Posted by: Tiger14
Make triple sure the filter is installed properly or you will wake up with a flooded kitchen with ruined flooring & baseboards like us. NOT happy Samsung
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, February 7, 2025
Hello there,
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
What a Waste of Money. Avoid Samsung Appliances.
on January 30, 2025
Posted by: Knop
Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient.
Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not.
I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products.
I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead.
Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made.
I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.
Response from Samsung USBy Ernest, SEA Care, January 31, 2025
Hi there,
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
4
Great filter, but horrible packaging!
on December 24, 2024
Posted by: SamsungNerd
from Texas
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on December 23, 2024
Posted by: LizD
from Florida
Bought 3 weeks ago and now we have no water coming out of beverage center.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 24, 2024
Hi Liz D,
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
NO PROBLEM
on December 10, 2024
Posted by: FOXIE
Excellent filtersand easy to replace. I would highly recommend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Same problem as everyone else. Doesn’t last.
on November 17, 2024
Posted by: DisinfectedRN
from Seattle
These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.
Response from Samsung USBy Ricardo, Samsung Care, November 18, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on November 9, 2024
Posted by: Moe alyemen
I buy this all the time this is the best filter you can ever buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US