Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
No problem installing filet
on October 16, 2025
Posted by: MeowMeow
from Marilla, NY
I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn’t work with RO water systems.
on October 5, 2025
Posted by: Robino
from Gulfport, Florida
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 7, 2025
Hello Robino,
We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further.
To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150954126) to help our team pull up your information.
Thank you.
^Camille
We appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further.
To help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150954126) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Poor compatibility guide
on October 5, 2025
Posted by: Brian
The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.
Response from Samsung USBy SEA Care, October 6, 2025
Hi Brian,
Thank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience.
We’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150941504) to help our team pull up your information.
Thank you.
^Camille
Thank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience.
We’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150941504) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Tricky installation but very good filter
on October 4, 2025
Posted by: Maria
from Birmingham Alabama
It’s tricky to install. Official instructions are incorrect. Check YouTube for installation. If installed properly it works perfectly, very good filter.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
FILTER DOEST FILTER
on September 23, 2025
Posted by: Samsung sucks
Filter doest work trash WE ALL NEED TO GET A CASE GOING AGAIST THEM
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 25, 2025
Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Scam?
on September 20, 2025
Posted by: JMP0911
from Montgomery, AL
Original filter factory installed had no leaks. Time to change it and as soon as a new one is installed the leaks begin. Is this an intentional filter design on the replacements to cause damage to the housing? Is this done to create service? If I’m only to use a genuine replacement but my genuine replacement causes damage and leaks then I am lost here and can only question the intention.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Greetings, We aim to ensure your refrigerator functions at its best. Let us help you out. Please refer to the link below to address the leak from the water filter of your fridge. Click the hyperlinks and watch the embedded video (if available) for tips. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-fi…
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent water filter
on September 16, 2025
Posted by: JALR
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible company, customer service filter/fridge
on September 5, 2025
Posted by: Nikhil
This is honestly the worst experience I have ever had. I will never be buying a Samsung product ever again, I have told friends and family to not either! I bought this water filter from Samsung and watched a few videos on how to install it. Once I installed the new water filter, a few minutes later there was a HUGE puddle of water from my fridge that seeped into my flooring and damaged it. I removed the water filter immediately and then tried to install again, same thing.. Then I put in my old filter and it worked fine. I tried installing one more time and that was the last straw.
I called customer support to replace this water filter and also confirm it was the right one for my fridge. It was indeed the right filter as they confirmed. So I requested for a replacement or a refund and they had transferred me to 6 different people in the span of 1 hour. Still no freaking resolution they keep transferring me to the wrong team. I'm going to be replacing this fridge with a different brand. Mark my words I will never buy a Samsung product again! Lesson learned the hard way... bunch of scammers in this company
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 5, 2025
Hello Nikhil, We understand your disappointment with how your concern about the faulty water filter you purchased was handled. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150620977, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US