Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Easy install, great filtration
on December 19, 2025
Posted by: Alupot
from Edmonds, WA
[This review was collected as part of a promotion.] Easy to install and works great ! Water has noticeable difference with the new filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Filtration!
on December 19, 2025
Posted by: kbc1991
from Mc Cune, KS
[This review was collected as part of a promotion.] With having hard rural water, this filters out all the bad and leaves nothing but crisp, refreshing water. I absolutely love that I made the choice in purchasing Samsung! Also, I can use my points to purchase products, which is another plus!!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good filter
on December 19, 2025
Posted by: Dhorton
from Springport, MI
[This review was collected as part of a promotion.] We have really hard water where I live and the filter is awesome! We don’t taste any of the hardness from our fridge and it lasts a year at a time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on December 19, 2025
Posted by: Grh0418
from Clayton, NC
[This review was collected as part of a promotion.] Very easy to install. Just insert and twist until it locks. Last about 6 months
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 19, 2025
Posted by: Branko
[This review was collected as part of a promotion.] Received items in perfect condition, great support service from Samsung as always.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Package
on December 5, 2025
Posted by: Customer
from Ferndale, WA
Hi Samsung! Filter quality is good but The Package is very insane to open. Please make our life is easier! Thank you
Features
4
Performance
4
Design
2
Value
4
Response from Samsung USBy Samsung Care, December 8, 2025
Greetings!
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Thank you for sharing your experience with the water filter. We completely understand how important ease of use is, and we appreciate your feedback. Previously, the packaging was simpler to open, but we updated it to be tamper-proof and better protect the filter during delivery, ensuring it reaches you safely and unopened. We recognize that the new design can feel more challenging to open, and we are continuously looking for ways to balance safety, protection, and convenience for a smoother experience.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless
on November 26, 2025
Posted by: Anonymous
from Port St Lucie, FL
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Bad packaging and dangerous plastic
on November 3, 2025
Posted by: Anonymous
from California
The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it’s any good
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, November 5, 2025
Hi there,
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US