Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
2
Leaks water
on August 17, 2024
Posted by: Nilss
Leaks water after 1 week, I tried taking the filter to see if it was my mistake when installing but after removing it and placing it back it still leaks.
Response from Samsung USBy SEA CARE, August 19, 2024
Your convenience with the water filter matters to us. Let's get this sorted out, Nilss.
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147453860, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
You Get What You Pay For...
on August 26, 2024
Posted by: Moab Jim
[This review was collected as part of a promotion.] With off-brand filters, you are not sure if you are filtering your water or contaminating it. With Samsung, I trust that only the finest media and containers are used in all of their consumer products. The filters last up to six months and there is never a question about water quality.
Written by a customer while visiting Samsung US
Customer Rating
5
Ms Woods
on September 23, 2024
Posted by: Frankie
from Texas
I bought my refrigerator back in August and am satisfied
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Filter ok, but red light will not turn off
on October 27, 2024
Posted by: MUM18
from NC
Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, October 28, 2024
Hello there,
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your fridge model to determine how we can best assist you.
Please see the link for the additional steps on resetting the water filter light.
Resetting the water filter light
https://www.samsung.com/us/support/answer/ANS00060149/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147632207) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 19, 2025
Posted by: Branko
[This review was collected as part of a promotion.] Received items in perfect condition, great support service from Samsung as always.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on December 19, 2025
Posted by: Grh0418
from Clayton, NC
[This review was collected as part of a promotion.] Very easy to install. Just insert and twist until it locks. Last about 6 months
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good filter
on December 19, 2025
Posted by: Dhorton
from Springport, MI
[This review was collected as part of a promotion.] We have really hard water where I live and the filter is awesome! We don’t taste any of the hardness from our fridge and it lasts a year at a time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install, great filtration
on December 19, 2025
Posted by: Alupot
from Edmonds, WA
[This review was collected as part of a promotion.] Easy to install and works great ! Water has noticeable difference with the new filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US