Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
127
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
104 out of
163)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
3
Henry and Jackie refgerator
on August 17, 2023
Posted by: Henry and Jackie ref
from columbia, SC
I bought the product 15 months ago, my ice maker stop making ice
Response from Samsung USBy Rainly, Samsung Care, August 21, 2023
Hi Henry and Jackie,
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Thank you for purchasing our Samsung water filter and we are glad you informed us about the ice maker. We are here to assist you.
Please see the link below about the ice maker not making ice. Also, watch the video and click all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146179507, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Water damage to the house from filter replacement
on September 1, 2023
Posted by: Mark
I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 4, 2023
We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark.
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend visiting this guide for the proper instructions in replacing the water filter.
Replace the water in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146238191, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 2, 2023
Posted by: Sunnysusan
from Arizona
Works great! Thought I had a subscription, but can't find out if I do
Features
3
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Love love this
on September 11, 2023
Posted by: Mrs M
Very happy with this product I love it I’ve signed up for auto renewal. Now I will automatically get it shipped when it’s time to change my filter .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
wonderful
on September 14, 2023
Posted by: moses
from happy vally oregon
I bought a month ago it was great that is my faborite water ever and i want share it with my family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst filter not lasted for 3 months
on September 17, 2023
Posted by: Ashok Ganapathy
from 48315
not lasted for 3months....for the price tag not up to the mark
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 18, 2023
We understand the water filter's significance. Let's get you the help you need, Ashok Ganapathy.
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
We would love to speak to you directly to get more information about your water filter for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146298498, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Fake replacement
on September 19, 2023
Posted by: Merluis
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis.
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Pitcher Won’t Fill. Filter Won’t Reset.
on October 1, 2023
Posted by: peterehat
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, October 3, 2023
Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of.
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US