Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Is it safe?
on November 8, 2023
Posted by: Thunder
from St. Pete Beach, Florida 33706
Authentication tag did not work. No instructions on what to do. Nor if is safe to use?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 10, 2023
Thunder, we want you to ensure your water filter is safe. Let us help you with this.
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on January 12, 2024
Posted by: dancer
I bought this here about two years ago and I’ve enjoyed her ever since
Written by a customer while visiting Samsung US
Customer Rating
3
Everything but the ice and buttons font work.
on January 28, 2024
Posted by: Texas Red
from Katy, Texas
My water filter light won't shut off. Is it because I've been using off brand filters ?
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 29, 2024
Greetings,
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
4
Watch for leaks
on February 11, 2024
Posted by: DebnNC
from NC
I bought these about 9 months ago. The first change out was smooth. No leaks as others have mentioned. This is my 2nd attempt to change out the filter. As others said, this time I had hissing and leaking. What a mess. I removed the filter and cleaned up the water. Found out the hard way the drawers cannot be my bucket. They are not solid. Now water in the floor. I put the filter in again and heard a quick hiss and now no water. The instructions say to disconnect your water....I cannot do that on my own. So, I took a chance twice. I think the filter is fine once it clicks in place. DO NOT leave home until you have had a chance to watch for leaks.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great... with exception of the water filter design
on February 27, 2024
Posted by: Dionysos
from RF29CB9900QK
Overall nice refrigerator so far, but I'm docking a start because of the extremely poor online instructions for changing the water filter... it is completely wrong and almost resulted in the flooding of our kitchen.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Come on guys, no excuses. I've read a whole bunch of other reviews with the same complaint that almost ended in disaster. The video is wrong in three ways; 1) It is a quarter turn, not a 180 degree turn 2) It goes in with the arrows sideways, not up and down, and 3) It gives the appearance the it doesn't matter whether the LOCK embossing is right side up or down... well it matters 100%, they just don't tell you that. Very poor in that department. Other than that, I really like the fridge.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Fridge
on April 1, 2024
Posted by: Punkin
from Fairborn, Ohio
I love this fridge and freezer! I can fit so much in both and it’s so big!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Difficult to install
on April 23, 2024
Posted by: Adan
It should be easy to install. Every time I need to replace this filter, it gives me hard time to install it.
Response from Samsung USBy SEA Care, April 24, 2024
Adan, we understand the frustration regarding the filter replacement process. We are here to help.
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
nice
on May 12, 2024
Posted by: firelad
from Glen covering ny
5yrs ago still like new needs a bigger screen to watch tv
Written by a customer while visiting Samsung US