Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Very Disappointing
on June 30, 2026
Posted by: Texas King
Over priced, and samsung does not even let me redeem my rewards points to purchase. Regret buying samsung appliances now.
Response from Samsung USBy Glaiza, Samsung, July 14, 2026
Hi Texas King,
Thank you for bringing your feedback regarding the water filter pricing and rewards point usage to our attention.
If you would like to share additional details about your experience, please reach out through any of the channels below and provide the reference number (1152785241) when contacting us.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Our team is ready to help whenever you're ready to connect.
Glaiza
Samsung Care
Thank you for bringing your feedback regarding the water filter pricing and rewards point usage to our attention.
If you would like to share additional details about your experience, please reach out through any of the channels below and provide the reference number (1152785241) when contacting us.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Our team is ready to help whenever you're ready to connect.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung should be ashamed and embarrassed
on June 29, 2026
Posted by: Scabdidly
The recommended filter authentication app that accompanies the filter is absolute garbage. It’s beyond worthless and simply DOES NOT WORK. If an actual human being designed it, they should change professions immediately because they are unbelievably bad at what they do. The only way this app could be worse is if it somehow made your phone take a crap in your hand while you were using it.
Response from Samsung USBy Glaiza, Samsung, July 13, 2026
We'd like to better understand your experience with the water filter authentication app, Scabdidly, and explore ways we can assist.
Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We hope to hear from you soon.
Glaiza
Samsung Care
Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance.
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We hope to hear from you soon.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Water filter
on June 9, 2026
Posted by: Ksn2hs
from Florida
[This review was collected as part of a promotion.] Easy to order. Good price. Reliable brand. Didn’t have any problems to install.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Water taste is off
on June 7, 2026
Posted by: MRS AGB
from Chicago, IL
We just purchased this water filter the taste unpleasant. The water has an unpleasant after taste. We had purchased the blue label in the past. I will have send back the unused filter and replace it with blue label water filter.
Response from Samsung USBy Rachel, Samsung, June 8, 2026
Dear MRS AGB,
We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor.
A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Please keep this reference number for your records: 1152604166.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor.
A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
Please keep this reference number for your records: 1152604166.
For additional support, you can contact us using the channels listed below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your effort in sharing this with us and staying engaged means a lot.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
1
Filter leaks
on May 27, 2026
Posted by: lptr
Water filter began leaking inside the fridge shortly after installing it. Now the leaking is getting worse, so I need to just turn off the water to my fridge entirely. This is a terrible product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Geraldine, Samsung, May 28, 2026
Hi lptr,
Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be.
A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information.
Samsung values your business.
Geraldine
Samsung Care
Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be.
A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information.
Samsung values your business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 25, 2026
Posted by: Deee
[This review was collected as part of a promotion.] Great tasting water. Good string flow. Lasts for at least 4 months.
Written by a customer while visiting Samsung US
Customer Rating
5
great filters
on May 21, 2026
Posted by: Luci
from Idaho
[This review was collected as part of a promotion.] i love the Samsung filter my water never tested so clean and pure.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality
on May 20, 2026
Posted by: Texastim78
from Florida
[This review was collected as part of a promotion.] Was difficult at first to put in new filter. I'll admit water purity is top notch, definitely would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US