Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(243 Reviews)
Rating breakdown 243 reviews
5 Stars
107
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Poor compatibility guide
on October 5, 2025
Posted by: Brian
The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.
Response from Samsung USBy SEA Care, October 6, 2025
Hi Brian, \n\nThank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience. \n\nWe’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941504) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding water filter cartridge
on January 1, 2026
Posted by: Bespley
[This review was collected as part of a promotion.] The Samsung water filter cartridge for my Samsung Ai Bespoke 4 door french door refrigerator it top notch. It filters out all the bad stuff you don't want in your water with ease. It is compatible with many of the Samsung refrigerators so it makes replacement so easy. It is super easy to replace the old filter and does not require using any special tools or expertise. Made of high quality materials so you know it will be reliable. I love that it has a capacity of months so no need to replace that often. I would highly recommend this Samsung water filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Seems Prone To Leaking
on June 26, 2024
Posted by: Groll
from Georgia
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 27, 2024
Hello,
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
A great filter
on October 10, 2024
Posted by: Wolf
I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work, poor fitment.
on November 4, 2023
Posted by: Julien
from Prescott AZ
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2023
Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter.
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of water filter not fitting in refrigerator
on February 4, 2024
Posted by: Badfridge
from Vancouver, WA
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA CARE, February 7, 2024
Hi there,
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy a refrigerator that uses this filter
on May 31, 2024
Posted by: dmom
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi there,
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Filter change
on September 22, 2024
Posted by: Jody
I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.
Response from Samsung USBy SEA Care, September 23, 2024
Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US