Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.8
(395 Reviews)
Rating breakdown 395 reviews
5 Stars
234
4 Stars
40
3 Stars
14
2 Stars
22
1 Star
85
75%of customers recommend this product.
(
185 out of
247)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
2
filter hard to push in and pull out
on February 26, 2026
Posted by: Tommy
from pa
So hard to put in and open when replacing. The process should be easier for those elderly that cant push and twist Not handicap friendly .
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Care, February 27, 2026
Hello there,
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Water Filter Test — No Real Change
on February 22, 2026
Posted by: Larissa
from Florida
I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn’t see any improvement with the filter, since the mineral levels were basically the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, February 24, 2026
Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Very, very difficult to install
on February 14, 2026
Posted by: Thomas Lee
It is almost impossible to get the old filter out and install a new filter. The filter does not want to turn and it feels like excessive force is required to do it. I laughed when I saw how easy it looks on the video.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Thomas Lee,
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible packaging
on January 29, 2026
Posted by: Samson
from Utah
Can Samsung really not come up with better packaging?? My teenage boy got a cut a few weeks ago trying to open it. I am surprised nobody has sued yet.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, January 30, 2026
Hi Samson,
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on January 28, 2026
Posted by: goblue
[This review was collected as part of a promotion.] Water and ice taste good. Good for 300 gallons which lasts us for almost a full year
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fridge Filter
on January 21, 2026
Posted by: Happy Customer
from Sacramento, ca
[This review was collected as part of a promotion.] We've been happy with the filter. Easy to use and lasts for an appropriate amount of time.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Water Filter
on January 21, 2026
Posted by: Juskin
[This review was collected as part of a promotion.] I bought two of these to get a price break, and I would need to replace them every 6 months. Installing the HAF-QIN was super easy, and it's performing really well so far. The water tastes great! The authentication tag also ensures that you have received a genuine product. I recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fridge cool factor
on January 18, 2026
Posted by: DebbieC
[This review was collected as part of a promotion.] Love the beverage center. I can grab a drink or water easily. The door is much easier to open then the full fridge door. So convenient. Plus the comments I get on how cool a feature it is. I also love all the door panel options I had to choose from.
Written by a customer while visiting Samsung US