Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
127
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
104 out of
163)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Worst refrigerator
on March 2, 2026
Posted by: Tiff
from Fort Wayne indiana
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Glaiza, Samsung, March 2, 2026
Hi Valued Customer,
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
2
Short life
on February 28, 2021
Posted by: KayS
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!
on January 5, 2023
Posted by: Tech Guy 70
Replaced the water filter with a new one. No leaks, no problems. I don't understand the problems others are having. It can't be any easier.
Written by a customer while visiting Samsung US
Customer Rating
1
Filter Makes the Fridge Not Worth it
on February 26, 2026
Posted by: Unhappy
from Big Stone Gap, VA
This is my 2nd time replacing the filter on my fridge. Woke up the next morning to my kitchen flooring completely soaked. I've done everything I know to do to this filter and its still leaking. I've removed it and reinserted it multiple times. Trying to return the filter I just bought is impossible. My floors in my kitchen are already warping. I'm gonna end up having to re-floor around my refrigerator because if this. What a nightmare, stay away!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Meneleo, Samsung, March 2, 2026
We appreciate the thorough details you shared about the water filter concern, including the multiple replacement attempts and the situation you noticed after reinstalling the filter.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor engineering
on February 28, 2026
Posted by: chico
from Ohio
Sounds like Samsung constantly avoids OWNING up to the fact that the water filter is difficult to install and leaks happen often. They have used their standard blah, blah, blah language. This is an issue and so is their faulty ice makers.
Do not sell/give my contact information
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pope, Samsung Care, March 2, 2026
Hi Chico,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad icemaker
on June 24, 2022
Posted by: Dave H
from Tn
im hoping other people have talked about this, my ice maker on model# rf24r7201sr/aa is horrible. the grinding noise it make can be heard in the other room. the ice always comes out broken up. just a little bigger than the crushed ice. i hoping this may be a warranty thing, being its only a few months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 24, 2022
Hello Dave H,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart counter depth side by side fridge
on June 1, 2023
Posted by: OWNER OF SAMSUNGS
from Cambridge Minnesota
The look
The style
The ease
The depth
The price
All that is wonderful about this fridge!
The style
The ease
The depth
The price
All that is wonderful about this fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does Not Filter Out Many Chemicals!!
on June 8, 2023
Posted by: Rkellar
from Dexter New York
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 8, 2023
Hi Rkellar,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US