Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
horrible
on June 7, 2024
Posted by: mebbbn
Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh
Response from Samsung USBy Samsung Care, June 7, 2024
Greetings!
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible filter
on August 22, 2024
Posted by: James
from Los Angeles
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, August 23, 2024
We understand the water filter's significance. Let's get you the help you need, James.
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great water filter!
on December 24, 2025
Posted by: Samsungguy1981
from West Chester OH
[This review was collected as part of a promotion.] This water filter has always worked great with our counter depth refrigerator eliminating the need for a separate water filter system. Its made of good durable material so it never breaks when in use. Also the water always taste great with all the bacteria and impurities filtered out.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Short life
on February 28, 2021
Posted by: KayS
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!
on January 5, 2023
Posted by: Tech Guy 70
Replaced the water filter with a new one. No leaks, no problems. I don't understand the problems others are having. It can't be any easier.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad icemaker
on June 24, 2022
Posted by: Dave H
from Tn
im hoping other people have talked about this, my ice maker on model# rf24r7201sr/aa is horrible. the grinding noise it make can be heard in the other room. the ice always comes out broken up. just a little bigger than the crushed ice. i hoping this may be a warranty thing, being its only a few months old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 24, 2022
Hello Dave H,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the guide you may check to understand your Samsung refrigerator's noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633784
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart counter depth side by side fridge
on June 1, 2023
Posted by: OWNER OF SAMSUNGS
from Cambridge Minnesota
The look
The style
The ease
The depth
The price
All that is wonderful about this fridge!
The style
The ease
The depth
The price
All that is wonderful about this fridge!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does Not Filter Out Many Chemicals!!
on June 8, 2023
Posted by: Rkellar
from Dexter New York
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 8, 2023
Hi Rkellar,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US