Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
127
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
104 out of
163)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
4
filter fits fine However, the Reset button
on April 10, 2021
Posted by: dberko
i put the filter in and that fit fine.
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
i went to reset the filter light - hold reset button 3 sec.
nothing, it will not reset.
text support said:
?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again."
that does not seem right. i have to pull the refrigerator out and unplug.? really
after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again.
the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on July 12, 2025
Posted by: OBMT
I have bought this samsung filter for the past three years and have had no issues at all plus it is easy to install
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
No problem installing filet
on October 16, 2025
Posted by: MeowMeow
from Marilla, NY
I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
FILTER DOEST FILTER
on September 23, 2025
Posted by: Samsung sucks
Filter doest work trash WE ALL NEED TO GET A CASE GOING AGAIST THEM
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 25, 2025
Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Filter - 10 / Package 0
on March 9, 2025
Posted by: BeckyinPS
from Palm Springs, CA
I assume it does its job. However this was the most difficult package to open. Scratched up my hands trying to get it out of the plastic. Are you vying for some sort of award for the hardest package to open? If so, you win!
I would recommend this to a friend!
Features
2
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Lame website
on March 24, 2024
Posted by: NoLameness
Lame website. I can’t zoom in on anything. Can’t scan my “smart” appliance. Lame
Response from Samsung USBy SEA Care, March 26, 2024
Hi there,
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Great filter, but horrible packaging!
on December 24, 2024
Posted by: SamsungNerd
from Texas
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No proof it filters lead
on February 3, 2023
Posted by: samsungcust
from Indiana
I bought samsung bespoke fridge, and then I got this filter for modelDA97-08006C-A. I have the DA97-17376B replacement filter. I am pregnant and I thought this filtered lead. I can't find the performance data sheet anywhere for this. I relied on this filter to filter lead because it had the NSF label. I bought a genuine one. Where is your performance safety data sheet for this? If you can't provide that to me, then basically I was duped by shady marketing. If you need a filter to filter lead, I advise anyone to do their research as it seems this product is duping people into thinking it filters lead.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Leo, Samsung Care, February 8, 2023
Greetings!
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Congratulation on your journey with an infant on the way.
Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards.
NSF/ANSI 53:
Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity
I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards).
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
For more information about these standards, visit National Sanitation Foundation.
https://www.nsf.org/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145432118 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US