Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(270 Reviews)
Rating breakdown 270 reviews
5 Stars
127
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
104 out of
163)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Absolutely Awful Packaging. Wear Gloves To Open
on April 8, 2023
Posted by: Anonymous
from The Hospital
This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
Good day,
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
hard to sign in
on February 15, 2025
Posted by: dana
Too difficut to log in and place an order for new filters.
Response from Samsung USBy SEA CARE, February 18, 2025
We appreciate you for letting us know about this experience. Let's aid you with this, Dana.
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Filter need replacement in 4 days?????
on April 24, 2025
Posted by: Rose3
I replaced filter 19 April 2025. Today 24 April, its at 8% and requiring new filter.
Response from Samsung USBy Rodel, Samsung Care, April 25, 2025
Hi Rose3,
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on September 27, 2021
Posted by: Thommyboy550
fit like a glove and easy to take out and put in. no complaints or issues whatsoever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, October 1, 2021
That's good. If you do ever run into any problems. We will always be here to help. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Availabilty
on October 19, 2022
Posted by: vinny
very happy replacement filters are readily available for our Samsung refrigerator.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
RELEASE WATER PRESSURE BEFORE CHANGING THE FILTER
on October 12, 2023
Posted by: kmtexas
from Texas
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside.
OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on.
I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Turn the water supply off
on November 6, 2023
Posted by: Big Richard
from Ozark Mo.
If you turn the water off going to the ice maker it takes the pressure off the line and it makes it so much easier to change the filter
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, November 8, 2023
Hi there,
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
disgusting
on May 25, 2025
Posted by: REVEIWER123
Horrible its so bad my water tasted liked the sea and was foggy dont buy
Response from Samsung USBy Samsung Care, May 27, 2025
Hello,
We understand that having bad-tasting water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149331898) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that having bad-tasting water can be disappointing. Let us help.
Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149331898) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US