Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
205
4 Stars
37
3 Stars
14
2 Stars
22
1 Star
84
72%of customers recommend this product.
(
159 out of
221)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Great Water Filter
on March 10, 2026
Posted by: Blaise
from Battle Ground, WA
[This review was collected as part of a promotion.] This is the best water filter I've had in a fridge so far. I especially like the ice but the water itself is great too. I've had it for 3 months now and it still shows as having almost 70% left before needing a replacement.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Water Tasted So Pure
on March 10, 2026
Posted by: EmpZurg
from New Haven, CT
[This review was collected as part of a promotion.] This water filter worked as expected! Was super easy to install and not going to lie.... The water tasted phenomenal and so much better than my previous fridge/water filter combination!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Filters and Delicious Water & Ice
on March 10, 2026
Posted by: PeaceLoveLynne
[This review was collected as part of a promotion.] These filters are easy to install, last several months and make the ice and water taste pure and delicious. I prefer to invest in the Samsung brand filters as I trust the quality and I have never had a problem with any of my Samsung appliances or accessories!
Written by a customer while visiting Samsung US
Customer Rating
4
Frustrating to ensure compatibility
on March 10, 2026
Posted by: Samsung user
from Warner robins ga
[This review was collected as part of a promotion.] Website could make it easier to find co.patibale filter to item and easier install or instructions
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator
on March 2, 2026
Posted by: Tiff
from Fort Wayne indiana
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Glaiza, Samsung, March 2, 2026
Hi Valued Customer,
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Poor engineering
on February 28, 2026
Posted by: chico
from Ohio
Sounds like Samsung constantly avoids OWNING up to the fact that the water filter is difficult to install and leaks happen often. They have used their standard blah, blah, blah language. This is an issue and so is their faulty ice makers.
Do not sell/give my contact information
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Pope, Samsung Care, March 2, 2026
Hi Chico,
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter.
If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal.
You can explore the full guide here:
Fix filter fit issues in Samsung refrigerator
https://www.samsung.com/us/support/troubleshoot/TSG10007311/
Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
1
Filter Makes the Fridge Not Worth it
on February 26, 2026
Posted by: Unhappy
from Big Stone Gap, VA
This is my 2nd time replacing the filter on my fridge. Woke up the next morning to my kitchen flooring completely soaked. I've done everything I know to do to this filter and its still leaking. I've removed it and reinserted it multiple times. Trying to return the filter I just bought is impossible. My floors in my kitchen are already warping. I'm gonna end up having to re-floor around my refrigerator because if this. What a nightmare, stay away!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Meneleo, Samsung, March 2, 2026
We appreciate the thorough details you shared about the water filter concern, including the multiple replacement attempts and the situation you noticed after reinstalling the filter.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly:
• Facebook Messenger: https://m.me/samsungsupport
• X (Twitter): https://x.com/messages/compose?recipient%20id=18768513
• Samsung Community: https://us.community.samsung.com/
• Samsung Customer Care: 1‑800‑726‑7864
Samsung really appreciates your business.
Written by a customer while visiting Samsung US
Customer Rating
2
filter hard to push in and pull out
on February 26, 2026
Posted by: Tommy
from pa
So hard to put in and open when replacing. The process should be easier for those elderly that cant push and twist Not handicap friendly .
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Care, February 27, 2026
Hello there,
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US