Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Doesn’t work with RO water systems.
on October 5, 2025
Posted by: Robino
from Gulfport, Florida
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 7, 2025
Hello Robino, \n\nWe appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further. \n\nTo help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150954126) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
easy to change
on January 15, 2021
Posted by: hndnponygirl
from VA
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Water filter doesn't fit 100%
on June 7, 2020
Posted by: oldk94
[This review was collected as part of a promotion.] we bought this filter from samsung after doing some research. there are a lot of 3rd parties provide same model filter, but some of them has fitting and leaking issue, so we decide to buy the original samsung one to avoid problem. but we are wrong!!! this water filer doesn't fit our samsung fridge perfectly even it's same mode.it won't go all the way in after install the new filter. we don't have the leak problem so far, but it just does't give us the original feel. it's a bit disappointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! This troubleshooting link will help resolve your water filter concerns https://bit.ly/2FZKC5o ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Filter works well
on November 22, 2020
Posted by: Frank S
from Hackettstown , NJ
i seem to disagree with the other reviewers. i followed the instructions, but the filer was very difficult to remove, so the first time i called samsung's help line to see if it was ok to remove with a pliers. they said "yes". i removed and reinstalled with no problem. we drink a lot of water, so i knew the filer wasn't going to last 6 months; it lasted about 3-3 1/2. our house has a whole house filter on it anyway, but this filter seems to make the water taste cleaner. even the cats prefer water from the refrigerator than the tap! i usually order two filters at a time, in case they are on back order. this will be my third filter. i have no complaints!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with RO systems.
on March 19, 2024
Posted by: Shredder
I send Reverse Osmosis water to my refrigerator. Samsung reminds me to replace my water filter without an option to clear the alert.
Response from Samsung USBy SEA Care, March 20, 2024
Good day,
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible water
on September 16, 2023
Posted by: Gross
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that the water's taste isn't up to your standards. We're here to help.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303576, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
White residue coming out of filter... bad support
on January 26, 2021
Posted by: Justbelookin
we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue.
buyer beware.
buyer beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 27, 2021
Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on August 26, 2025
Posted by: Jake w
Less than 2 months out of a 30+ dollar filter is unacceptable. The filter that came with the fridge lasted 6 months, almost exactly. Samsung is fully aware of this. I'd imagine it's intentionally done. Won't be purchasing another Samsung appliance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 28, 2025
Hi Jake W,
It’s completely understandable to feel frustrated when a product doesn’t perform as expected—especially after having a better initial experience. Let us help by providing some additional information about your Samsung water filter.
We understand it can be confusing when a TDS (Total Dissolved Solids) or EC (Electrical Conductivity) meter shows little to no change in readings after installing a new Samsung water filter. It's important to note that these meters only measure dissolved minerals—such as calcium, magnesium, and potassium—which are naturally present in water and not harmful. Samsung refrigerator filters, such as the HAF-QIN, are not designed to remove these minerals. Instead, they are engineered to reduce contaminants that affect taste, odor, and health—such as chlorine, lead, mercury, and certain pharmaceuticals. These improvements are not reflected in TDS or EC readings, which is why those tools are not reliable indicators of filter performance.
Samsung filters are tested and certified to meet NSF/ANSI Standards 42, 53, and 401, ensuring they effectively reduce specific harmful substances. If your primary goal is to reduce TDS levels or remove dissolved solids, a reverse osmosis (RO) filtration system would be a more suitable solution, as RO systems are specifically designed for that purpose. For refrigerator filters like the HAF-QIN, the most effective way to evaluate performance is by noticing improvements in taste and odor, maintaining steady water flow, and following the recommended six-month replacement schedule.
Since your previous filter showed lower TDS readings under similar conditions, it's also worth considering that your home's incoming water supply may have changed. Municipal water sources can vary over time due to seasonal changes, infrastructure updates, or adjustments in treatment processes—all of which can affect mineral content and, in turn, your TDS results. If you're using the same filter model but seeing different readings, it may be a result of shifts in the water composition rather than a concern with the filter itself.
If you need further assistance with your water filter, please don’t hesitate to reach out through one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150533240 to help our team pull up your information.
Leo
It’s completely understandable to feel frustrated when a product doesn’t perform as expected—especially after having a better initial experience. Let us help by providing some additional information about your Samsung water filter.
We understand it can be confusing when a TDS (Total Dissolved Solids) or EC (Electrical Conductivity) meter shows little to no change in readings after installing a new Samsung water filter. It's important to note that these meters only measure dissolved minerals—such as calcium, magnesium, and potassium—which are naturally present in water and not harmful. Samsung refrigerator filters, such as the HAF-QIN, are not designed to remove these minerals. Instead, they are engineered to reduce contaminants that affect taste, odor, and health—such as chlorine, lead, mercury, and certain pharmaceuticals. These improvements are not reflected in TDS or EC readings, which is why those tools are not reliable indicators of filter performance.
Samsung filters are tested and certified to meet NSF/ANSI Standards 42, 53, and 401, ensuring they effectively reduce specific harmful substances. If your primary goal is to reduce TDS levels or remove dissolved solids, a reverse osmosis (RO) filtration system would be a more suitable solution, as RO systems are specifically designed for that purpose. For refrigerator filters like the HAF-QIN, the most effective way to evaluate performance is by noticing improvements in taste and odor, maintaining steady water flow, and following the recommended six-month replacement schedule.
Since your previous filter showed lower TDS readings under similar conditions, it's also worth considering that your home's incoming water supply may have changed. Municipal water sources can vary over time due to seasonal changes, infrastructure updates, or adjustments in treatment processes—all of which can affect mineral content and, in turn, your TDS results. If you're using the same filter model but seeing different readings, it may be a result of shifts in the water composition rather than a concern with the filter itself.
If you need further assistance with your water filter, please don’t hesitate to reach out through one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150533240 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US