Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Filter flooded our kitchen
on February 7, 2025
Posted by: Tiger14
Make triple sure the filter is installed properly or you will wake up with a flooded kitchen with ruined flooring & baseboards like us. NOT happy Samsung
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, February 7, 2025
Hello there,
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you.
We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148356111) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
underwhelming
on April 3, 2024
Posted by: Danello
It lasted like a month and a half before the "replace" light turned on
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 4, 2024
Danello, we understand the sentiments you shared about the water filter. Let's address this right away.
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Your water filter has a capacity of 300 gallons. Depending on your usage, it may or may not last six months.
Here is the official product page of the water filter for more details.
HAF- QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/#benefits
Please check this link for more details. Kindly choose "Replace water filter." Also, we suggest you watch the video included.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147012633) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Water Filter
on April 12, 2022
Posted by: Noel
water filter was very easy to install.. no issues!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy!!
on December 9, 2021
Posted by: EMP17
from Plano, TX
This water filter is defective! Save your money!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 4, 2022
Hello EMP17,
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it's defective. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144367104.
-Noraina
Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with the water filter as it's defective. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144367104.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on August 2, 2022
Posted by: KeKe
from Mobile, Al
product did not work correctly. i installed the filter and the next morning i wome up ti a glooded kitchen with hardeiid floors and baseboards damaged.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 3, 2022
Hello KeKe,
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future.
To help you with this, I am providing these links to guide you on the issue.
Changing the water filter on your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=okAfV86M0iw
How to prevent and stop water leaks from your refrigerator | Samsung US
https://www.youtube.com/watch?v=uU6XADBosVo
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Even brown water comes out clear
on February 13, 2021
Posted by: Winejew
from Boston
thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Something’s wrong
on September 11, 2022
Posted by: Jsjjane
from CA
i replaced my filter with a samsung filter. then i had to change my wifi and now my fridge is showing i need to change my filter. very frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hi Jsjjane,
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Product Packaging
on August 27, 2024
Posted by: Genuinely Loyal
from Hayward CA
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA CARE, August 28, 2024
Greetings!
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US