Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Filter leaked and ruined my ceiling below the refr
on October 24, 2022
Posted by: David
from NC
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 25, 2022
Hi David,
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Thank you for sharing your experience in a review. We are here to help.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
It indicates an article about leaks in a Samsung refrigerator.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1145074398.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless
on November 26, 2025
Posted by: Anonymous
from Port St Lucie, FL
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 28, 2025
Hi there,
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information.
Thank you.
-Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to install!
on November 3, 2021
Posted by: orod
from Texas
very easy to install. i had to use pliers to remove the existing water filter but it was not that bad. i was really worried from the other reviews about the water filter not fitting but i did not have any issues installing the new one. i believe the year model of my refrigerator is 2020.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, November 4, 2021
That is great news! I'm happy you didn't run into problems installing the water filter. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Waterfilter
on June 29, 2020
Posted by: Rella
from Queens, NY
samusung really need to work on there filters, not only that it not a fit. when it get clog up with all the minerals it runs slower. need to be replace before its time. the water doesnt taste...huh ok. dont have any water leaks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 8, 2020
Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty
Written by a customer while visiting Samsung US
Customer Rating
2
GET IT TOGETHER SAMSUNG!!!
on December 14, 2022
Posted by: Nanners
from Colorado Springs, CO
I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, December 19, 2022
Hello there.
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this.
There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details.
Autofill water pitcher doesn't fill
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Automatically fill your water pitcher in your Samsung fridge
https://www.samsung.com/us/support/answer/ANS00062328/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145261340) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Same problem as everyone else. Doesn’t last.
on November 17, 2024
Posted by: DisinfectedRN
from Seattle
These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.
Response from Samsung USBy Ricardo, Samsung Care, November 18, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG STANDARDS HAVE GONE DOWN! NOT WORTH IT!!
on February 15, 2023
Posted by: EX SAMSUNG FAN
from Ponder,TX
I had always loved Samsung products so we have purchased several through the years but the standards recently have fallen short over the past few years. The dryer heating element went out in the first year we purchased our Samsung washer and dryer and the design they used on our new Samsung Refrigerator leaves alot to be desired, the ice maker especially!! Our old refrigerator (Amana)lasted us over 25 years and the icemaker made it to 20 years. We had had success in other Samsung products so we opted for the Samsung Refrigerator we have had it less than 3 yrs and have had trouble with the ice maker within the first year ice always building up and preventing ice from being made, very poor design. And then today the water on the door tried to flood my kitchen after I had just filled a cup, the water just kept on flowing freely even with the door opened. Apparently the switch on the inside of the door is faulty!!! SAMSUNG WHERE HAVE YOUR STANDARDS GONE?!!! VERY DISAPPOINTED!! I think we will be switching our appliances out to another company until or if Samsung can ever fix their newly designed defective practices.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible packaging
on January 29, 2026
Posted by: Samson
from Utah
Can Samsung really not come up with better packaging?? My teenage boy got a cut a few weeks ago trying to open it. I am surprised nobody has sued yet.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, January 30, 2026
Hi Samson,
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your frustration with your son getting a cut while opening the water filter. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151968863) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US