Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.3
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
108
4 Stars
32
3 Stars
13
2 Stars
18
1 Star
73
63%of customers recommend this product.
(
92 out of
146)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Even brown water comes out clear
on February 13, 2021
Posted by: Winejew
from Boston
thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Something’s wrong
on September 11, 2022
Posted by: Jsjjane
from CA
i replaced my filter with a samsung filter. then i had to change my wifi and now my fridge is showing i need to change my filter. very frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hi Jsjjane,
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Product Packaging
on August 27, 2024
Posted by: Genuinely Loyal
from Hayward CA
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA CARE, August 28, 2024
Greetings!
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn’t work with RO water systems.
on October 5, 2025
Posted by: Robino
from Gulfport, Florida
I have a reverse osmosis water system attached to my sink. This filter had to be removed in order for my water and ice to work in the fridge. Not enough pressure.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 7, 2025
Hello Robino, \n\nWe appreciate you sharing your experience with us, and we understand how important it is to have your refrigerator’s water and ice functions working properly with your existing reverse osmosis system. We’d like to take a closer look and assist you further. \n\nTo help us provide the right guidance, please contact us and include your refrigerator model number so we can verify compatibility and possible solutions. You may reach us at the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150954126) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
easy to change
on January 15, 2021
Posted by: hndnponygirl
from VA
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Water filter doesn't fit 100%
on June 7, 2020
Posted by: oldk94
[This review was collected as part of a promotion.] we bought this filter from samsung after doing some research. there are a lot of 3rd parties provide same model filter, but some of them has fitting and leaking issue, so we decide to buy the original samsung one to avoid problem. but we are wrong!!! this water filer doesn't fit our samsung fridge perfectly even it's same mode.it won't go all the way in after install the new filter. we don't have the leak problem so far, but it just does't give us the original feel. it's a bit disappointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! This troubleshooting link will help resolve your water filter concerns https://bit.ly/2FZKC5o ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Filter works well
on November 22, 2020
Posted by: Frank S
from Hackettstown , NJ
i seem to disagree with the other reviewers. i followed the instructions, but the filer was very difficult to remove, so the first time i called samsung's help line to see if it was ok to remove with a pliers. they said "yes". i removed and reinstalled with no problem. we drink a lot of water, so i knew the filer wasn't going to last 6 months; it lasted about 3-3 1/2. our house has a whole house filter on it anyway, but this filter seems to make the water taste cleaner. even the cats prefer water from the refrigerator than the tap! i usually order two filters at a time, in case they are on back order. this will be my third filter. i have no complaints!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on August 26, 2025
Posted by: Jake w
Less than 2 months out of a 30+ dollar filter is unacceptable. The filter that came with the fridge lasted 6 months, almost exactly. Samsung is fully aware of this. I'd imagine it's intentionally done. Won't be purchasing another Samsung appliance.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, August 28, 2025
Hi Jake W,
It’s completely understandable to feel frustrated when a product doesn’t perform as expected—especially after having a better initial experience. Let us help by providing some additional information about your Samsung water filter.
We understand it can be confusing when a TDS (Total Dissolved Solids) or EC (Electrical Conductivity) meter shows little to no change in readings after installing a new Samsung water filter. It's important to note that these meters only measure dissolved minerals—such as calcium, magnesium, and potassium—which are naturally present in water and not harmful. Samsung refrigerator filters, such as the HAF-QIN, are not designed to remove these minerals. Instead, they are engineered to reduce contaminants that affect taste, odor, and health—such as chlorine, lead, mercury, and certain pharmaceuticals. These improvements are not reflected in TDS or EC readings, which is why those tools are not reliable indicators of filter performance.
Samsung filters are tested and certified to meet NSF/ANSI Standards 42, 53, and 401, ensuring they effectively reduce specific harmful substances. If your primary goal is to reduce TDS levels or remove dissolved solids, a reverse osmosis (RO) filtration system would be a more suitable solution, as RO systems are specifically designed for that purpose. For refrigerator filters like the HAF-QIN, the most effective way to evaluate performance is by noticing improvements in taste and odor, maintaining steady water flow, and following the recommended six-month replacement schedule.
Since your previous filter showed lower TDS readings under similar conditions, it's also worth considering that your home's incoming water supply may have changed. Municipal water sources can vary over time due to seasonal changes, infrastructure updates, or adjustments in treatment processes—all of which can affect mineral content and, in turn, your TDS results. If you're using the same filter model but seeing different readings, it may be a result of shifts in the water composition rather than a concern with the filter itself.
If you need further assistance with your water filter, please don’t hesitate to reach out through one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150533240 to help our team pull up your information.
Leo
It’s completely understandable to feel frustrated when a product doesn’t perform as expected—especially after having a better initial experience. Let us help by providing some additional information about your Samsung water filter.
We understand it can be confusing when a TDS (Total Dissolved Solids) or EC (Electrical Conductivity) meter shows little to no change in readings after installing a new Samsung water filter. It's important to note that these meters only measure dissolved minerals—such as calcium, magnesium, and potassium—which are naturally present in water and not harmful. Samsung refrigerator filters, such as the HAF-QIN, are not designed to remove these minerals. Instead, they are engineered to reduce contaminants that affect taste, odor, and health—such as chlorine, lead, mercury, and certain pharmaceuticals. These improvements are not reflected in TDS or EC readings, which is why those tools are not reliable indicators of filter performance.
Samsung filters are tested and certified to meet NSF/ANSI Standards 42, 53, and 401, ensuring they effectively reduce specific harmful substances. If your primary goal is to reduce TDS levels or remove dissolved solids, a reverse osmosis (RO) filtration system would be a more suitable solution, as RO systems are specifically designed for that purpose. For refrigerator filters like the HAF-QIN, the most effective way to evaluate performance is by noticing improvements in taste and odor, maintaining steady water flow, and following the recommended six-month replacement schedule.
Since your previous filter showed lower TDS readings under similar conditions, it's also worth considering that your home's incoming water supply may have changed. Municipal water sources can vary over time due to seasonal changes, infrastructure updates, or adjustments in treatment processes—all of which can affect mineral content and, in turn, your TDS results. If you're using the same filter model but seeing different readings, it may be a result of shifts in the water composition rather than a concern with the filter itself.
If you need further assistance with your water filter, please don’t hesitate to reach out through one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150533240 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US