Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.4
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
126
4 Stars
32
3 Stars
13
2 Stars
19
1 Star
79
64%of customers recommend this product.
(
103 out of
162)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Do not get moneys worth.
on May 10, 2022
Posted by: Jeanna
our water starts to taste unappealing when the filter needs to be changed. ive never had one last 6 months. this one lasted 38 days. definitely not worth the money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ross, Customer Care, May 12, 2022
Hello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^RossHello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^Ross
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^RossHello Jeanna,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter
Just to give you an insight about our product.
WATER FILTERS
Provides you with the following benefits
High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment
Removes up to 80% more contaminants than other leading compatible filters
Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health
For your concern here are some troubles shooting steps available about your water filter.
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Incase you will be needing a new filter in the future you may purchase it using this link:
https://www.samsungparts.com/Default.aspx
For any other concern you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung.
Have a great day.
Reference Ticket Number:
1144495927
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
5
Super Easy Install
on January 26, 2024
Posted by: potratzable
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked.
Shut off the water
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Drain the water line through the dispenser
Rotate the filter counter-clockwise, 180 degrees
Remove filter
Insert new filter
Push in while rotating 180 degrees clock-wise
Slowly open the valve and refill the line
Run some water through the dispenser and throw out.
All done.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Seems to work fine
on January 18, 2022
Posted by: JimSD
i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c).
replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star.
i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
What a Waste of Money. Avoid Samsung Appliances.
on January 30, 2025
Posted by: Knop
Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient.
Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not.
I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products.
I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead.
Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made.
I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.
Response from Samsung USBy Ernest, SEA Care, January 31, 2025
Hi there,
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter.
The link below will help you understand the benefits of having a water filter.
Samsung Water Filter:
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits
We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water.
Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297286) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Does not last or bought a defective pack
on May 20, 2022
Posted by: Shawn
from Queen Creek, Arizona
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, May 24, 2022
Hi Shawn,
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future.
I highly recommend clicking these links for a basic troubleshooting guide for future reference:
Proper guide in replacing the water filter: Reset the water filter light.
https://www.samsung.com/us/support/answer/ANS00060149/
You may also use this link for regular maintenance of your refrigerator's lifetime:
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144532038
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Bad packaging and dangerous plastic
on November 3, 2025
Posted by: Anonymous
from California
The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it’s any good
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
3
Response from Samsung USBy SEA Care, November 5, 2025
Hi there,
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Hard time replacing filter
on January 22, 2022
Posted by: Cheely
from McDonough GA
ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Noraina, Samsung Care, April 1, 2022
Hello Cheely,
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator.
Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter".
I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144357664.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
Easy peasy.
on January 30, 2021
Posted by: Davif
ordered a new filter and received it within days. removed the old one, installed the new one and was back up and running in minutes. couldn't have been easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US