Customer reviews from geappliances.com
GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with Sanitize Cycle and 51 dBA - Custom Panel Ready
Average customer rating
3.5
(287 Reviews)
Rating breakdown 287 reviews
5 Stars
106
4 Stars
59
3 Stars
36
2 Stars
41
1 Star
45
56%of customers recommend this product.
(
139 out of
247)
Customer Reviews for GE - 24" Top Control Built-In Stainless Steel Tub Dishwasher with Sanitize Cycle and 51 dBA - Custom Panel Ready
Customer Rating
1
I miss our old dishwasher
on January 1, 2023
Posted by: jtmj
from seattle
We are renters and we recently 'upgraded' to this dishwasher due to a leaky seal in the previous dishwasher. This dishwasher is such a let down. The dishwasher basket isn't held in place very well and the slots in the dishwasher basket are too small to fit many silverware brand handles (mine are Pottery Barn and Cuisinart). The dishwasher tines aren't spaced in a way that holds bowls on either rack. It also doesn't dry dishes well. I've followed the recommendations (hotter cycle, adding rinse agent) but we still have to hand dry quite a few dishes.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, January 9, 2023
Hello,
Thank you for taking the time to write about your experience with us. We're so sorry to hear that this dishwasher has been such a let down for you. Your concerns about the dishwasher basket and drying have been noted for our development team to review. We do have a troubleshooting article with some tips to help with drying.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.155039931.223208491.1673272537-1399050172.1598645166
If you have any questions, please let us know anytime. Mike@GEA
Thank you for taking the time to write about your experience with us. We're so sorry to hear that this dishwasher has been such a let down for you. Your concerns about the dishwasher basket and drying have been noted for our development team to review. We do have a troubleshooting article with some tips to help with drying.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.155039931.223208491.1673272537-1399050172.1598645166
If you have any questions, please let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not great
on December 14, 2022
Posted by: Raa113
from Richmond Va
Thus is average at best. It is smaller in size, the silverware basket does not commit well and so bangs around, and th lower rack comes off its path frequently. I would not buy it again.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, December 15, 2022
Thank you for taking the time to connect with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this dishwasher that you are unhappy with. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be happy to share this feedback with the appropriate teams.
Thank you for being the best part of GE Appliances; we would not be where we are today without the feedback and support we receive from our consumers. If you ever need assistance, please feel free to contact us. Wishing you well – Matthew@GEA
Thank you for being the best part of GE Appliances; we would not be where we are today without the feedback and support we receive from our consumers. If you ever need assistance, please feel free to contact us. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Cleans perfectly on the short cycle
on December 12, 2022
Posted by: grandma clara
from washington DC
My choices were limited by low counter height, but I don't feel that this was a compromise choice. It cleans and dries much better and more efficiently than my old dishwasher, even on the Light Wash cycle, just 48 minutes! And it's quieter. To be perfect it would have a third rack (which is impossible, in the limited height) and a more easily adjustable top rack.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible dishwasher
on November 28, 2022
Posted by: No beuno
from Ludowici, GA
This is the worst dishwasher I have ever had. Replaced the drain pump last week, it has only worked correctly maybe two times since. I am in a new house and this was here when we bought the house. Used less than a year and already replacing parts, and it still doesn't work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 29, 2022
Hello - Congratulations on your new house! We're glad to see you like the features and appearance of this dishwasher. However, we regret to hear that your dishwasher is not working properly. We understand that would be pretty disappointing, and we'd love to help.
If water is standing in the bottom of the tub, the air gap may be clogged, the high drain loop or air gap is not installed correctly, or the drain is clogged. Please refer to the troubleshooting guide on page 15 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf&_ga.
We see you have been in contact with our team. If the above suggestions do not resolve the issue, we're confident our team can help you so you can enjoy your dishwasher.
We hope this helps!
Take care, Shayla@GEA
If water is standing in the bottom of the tub, the air gap may be clogged, the high drain loop or air gap is not installed correctly, or the drain is clogged. Please refer to the troubleshooting guide on page 15 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf&_ga.
We see you have been in contact with our team. If the above suggestions do not resolve the issue, we're confident our team can help you so you can enjoy your dishwasher.
We hope this helps!
Take care, Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
what a disappointment!
on November 17, 2022
Posted by: Verotta
from New york
I did 2 washes on this new machine, both came out torally wet, the dishwasher itself was all watery. The fist wash was a short one, and there was water everywhere, the second wash I dis a long one , the soap didnt disolve, everything was dirty and very wet
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 21, 2022
Thank you for sharing your experience with us! We’re so sorry to hear that this dishwasher did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! With this said, we would like to apologize for any inconvenience these issues have caused you.
We highly recommend ensuring your inlet water temperature is at least 120°F. A low inlet water temperature can result in dirty dishes. You can also use the “Wash Temp Boost” feature to assist with this process.
Additionally, you can try reorganizing large dishware to make sure the sprayer arm has access to the detergent dispenser. Improperly loaded dishware such as plates and pans can prevent the detergent from dissolving completely.
We hope this information is helpful; however, if you continue to experience issues, we highly recommend scheduling service by calling 1-800-432-2737. Thank you for being the best part of GE Appliances. All the best – Matthew@GEA
We highly recommend ensuring your inlet water temperature is at least 120°F. A low inlet water temperature can result in dirty dishes. You can also use the “Wash Temp Boost” feature to assist with this process.
Additionally, you can try reorganizing large dishware to make sure the sprayer arm has access to the detergent dispenser. Improperly loaded dishware such as plates and pans can prevent the detergent from dissolving completely.
We hope this information is helpful; however, if you continue to experience issues, we highly recommend scheduling service by calling 1-800-432-2737. Thank you for being the best part of GE Appliances. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing Product Quality
on November 1, 2022
Posted by: Anonymous
The controls feel cheap and easily breakable. It’s also very noisy. Otherwise, it does an adequate job.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, November 2, 2022
Hello - while we're happy to see that you think the dishwasher does an adequate job, we're also very sorry to hear that the unit's quality hasn't met your expectations.
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your thoughts regarding the quality, sound levels and design of this unit.
Modern dishwashers will generate certain sounds due to the nature of their design, and you can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16269
Please know you can always reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of your thoughts regarding the quality, sound levels and design of this unit.
Modern dishwashers will generate certain sounds due to the nature of their design, and you can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16269
Please know you can always reach out to us on social media if any other questions or concerns come up.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome dishwasher and quieter than I expected.
on September 8, 2022
Posted by: Three buoys
from Cape cod
We needed a shorter height dishwasher to fit under our low counter and this one fit perfectly!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Dishwasher and Quite Too
on September 3, 2022
Posted by: The Captain Bo
from Gainesville Florida
The dishwasher cleans dishes well. It is very quite compared to our last dishwasher..
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com