Customer reviews from weber.com
Weber - Genesis II Smart Grill EX-335 3-Burner Propane Gas Grill - Black
Average customer rating
4.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
57
4 Stars
5
3 Stars
6
2 Stars
3
1 Star
3
89%of customers recommend this product.
(
59 out of
66)
Customer Reviews for Weber - Genesis II Smart Grill EX-335 3-Burner Propane Gas Grill - Black
Posted by: Shawn Hunter
from Florida
Gender:Male
Verified Purchase:Yes
It electronic just stopped working and web doesn’t have replacement parts. Been out for 3 months.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 9, 2022
Thank you for your feedback. We are so sorry to learn your igniter stopped working. We want to know more about what happened with your igniter. Our Support team will be reaching out to assist you further. Thank you!
Written by a customer while visiting weber.com
Posted by: Iowa griller1
Verified Purchase:Yes
Fantastic grill, great upgrade from original Genesis. Old grill cover does not fit well, fyi.
Written by a customer while visiting weber.com
Posted by: Dean Post
from Winnipeg, MB Canada
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
this grill heats up very quickly, has LED display temp display, low fuel gauge, and the heat probe which make this unit the best!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Na n
from NE PA
Gender:Male
Verified Purchase:Yes
The included smart probe does not work. Sad, after spending this much money on the grill one would think the accessories would work ? I went out and purchased a new probe and now I can cook .
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 28, 2022
Thank you for your feedback. Here at Weber, we stand by the quality of our products and cover them under great warranties.
Your grill is still within warranty, no purchase was needed to replace the item if the probe is damaged.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Your grill is still within warranty, no purchase was needed to replace the item if the probe is damaged.
We are looking into what caused this matter so we can provide further assistance, our kind Support team would like to follow up with you. Please be on the lookout for an email, thank you!
Written by a customer while visiting weber.com
Posted by: Wbfd221
from West Babylon NY
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Love my new grill this is my second Weber such a quality product
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Ceam
from Ohio
Verified Purchase:Yes
Great grill with accurate temp. Best grill I have ever purchased. Great quality for the price. Love the sear ability.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Vady
from Cincinnati
Gender:Male
Verified Purchase:Yes
Nice piece of grilling equipment! Used it already quite some time. Happy so far.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Nick.
Expertise:Intermediate
Verified Purchase:Yes
Fantastic grill, will never buy another make. Weber never disappoints.
Written by a customer while visiting weber.com