Customer reviews from weber.com
Weber - Genesis II Smart Grill EX-335 3-Burner Propane Gas Grill - Black
Average customer rating
4.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
57
4 Stars
5
3 Stars
6
2 Stars
3
1 Star
3
89%of customers recommend this product.
(
59 out of
66)
Customer Reviews for Weber - Genesis II Smart Grill EX-335 3-Burner Propane Gas Grill - Black
Posted by: Anonymous
from near Nashville, TN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
The Grill is great, but the software that comes with it is disappointing. I started with the iGrill stand-alone bluetooth temperature monitor, and I find it much easier to use. The SmartGrill software tries to do too much, going through prep-steps that may or may not be of any use. I just want to monitor the temperature in the grill, and get notifications when I'm within 10 degrees of a target temp and another when the temp is reached. The SmartGrill software makes that too hard to do compared to the iGrill app.
I would recommend this to a friend!
Response from weber.comBy Weber Grills, Customer Service, May 21, 2021
Congrats on your new Genesis II EX-335 grill! We appreciate your feedback about the app. The Weber Connect is designed to be a step-by-step grilling assistant with recipes and cook programs, in addition to providing a manual temperature alert. The Weber Connect app does not have the 10 degree alert like you have with iGrill however you can use the step-by-step programs (advance it to the grilling step) and then you will get a time countdown based on how your food is cooking to tell you when it is time to flip or take the food off the grill. We do have many exciting updates coming soon that we think you'll enjoy, so please keep an eye out in the app. We will reach out to you via email to make sure that we have answered your concern. Thanks!
Written by a customer while visiting weber.com
Posted by: Sherry S
from Cape Coral, FL
Gender:Female
Expertise:Intermediate
Verified Purchase:Yes
I don’t think I am going to have to cook inside my kitchen again for a very long time! This grill is awesome! It cooks the thickest cuts of meat, in the least amount of time with the best tasting results I’ve ever had! The app the coordinates with the grill is extremely helpful it makes me feel like a grill master.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Rick J.
from Burnsville, MN
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
This grill is amazing. Heats up insanely fast, holds temperature and heat is even across the cooking surface. Love it.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Customer Rating
5
Ease of use
on June 11, 2021
Posted by: Ken**
from Claremont, NH
Gender:Male
[This review was collected as part of a promotion.] I have had this grill for almost 2 months and have made some great meats. Some of those in conjunction with recipes from the Weber app. This grill heats up quickly and evenly. The wireless connection was easy to set up and makes it so I do not have to stand at the grill while doing larger cooks. The temp probes make for accurate cooking of meats. Perfect medium rare every time.
If there is one thing I would improve upon it would be the side burner. It runs hot. Probably great for boiling but it is a challenge just to heat smaller stuff. Chili for dogs seems to cook too quickly.
If there is one thing I would improve upon it would be the side burner. It runs hot. Probably great for boiling but it is a challenge just to heat smaller stuff. Chili for dogs seems to cook too quickly.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: AdamInCO
from Denver, CO
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Everything works for the most part. However it’s taking longer than normal to reach 400+ temps and the middle knob keeps cracking and has had to been replaced twice in just two months.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, June 25, 2021
Thanks for taking the time to leave a review about your new grill. We are sorry that your grill is not reaching temperature as quickly as expected and that you're having issues with the knob, we would certainly not expect it to crack.
We will reach out to you to troubleshoot the preheat process but in the meantime, we recommend allowing your gas to pressurize for a full minute before lighting your first burner to ensure you are not engaging the safety bypass feature. Once you light each burner, all knobs should be left in the high position, which is the full circle with a lightning bolt, with the lid closed for 10-15 mins.
Please look for our email about the knob and troubleshooting the preheat. Thanks again for your feedback and for being a Weber fan.
We will reach out to you to troubleshoot the preheat process but in the meantime, we recommend allowing your gas to pressurize for a full minute before lighting your first burner to ensure you are not engaging the safety bypass feature. Once you light each burner, all knobs should be left in the high position, which is the full circle with a lightning bolt, with the lid closed for 10-15 mins.
Please look for our email about the knob and troubleshooting the preheat. Thanks again for your feedback and for being a Weber fan.
Written by a customer while visiting weber.com
Customer Rating
5
Love my new grill
on June 24, 2021
Posted by: Girl from the Burg
from Fitchburg MA
Gender:Female
Expertise:Intermediate
[This review was collected as part of a promotion.] I had a 20 year old genesis c I think it was called. This is wonderful to be able to control the temp again. I am getting used to the heat. The side burner works awesome also. My only issue is that I was used to the side tables that folded down when not in use. I miss the extra work surface. Also I will reread the manual again but 2 people have told me to turn the grates over for searing to the “pointy” side. Is that a thing?
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , June 26, 2021
Thank you for being a long-time Weber fan, and congratulations on your new Genesis II EX-335! To answer your question, Those grates are "Reversible." Reversible cooking grates empower you to be even more creative while you grill. The thin flat side of the cooking grate is ideal for more delicate food, such as fish and shrimp. The wider ridged side creates thick sear marks enhancing the flavor of your food! Your feedback about the side tables is greatly appreciated, and we are sure to pass your feedback along to the appropriate team. Thanks!
Written by a customer while visiting weber.com
Posted by: GeorgeBas
from SF Bay area
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill: bought to replace an aging Char-Broil grill that was 10+ years old. Went thru a set of grates and was about to need new burners, but always lack having even heat across the grill too. Not this grill: it did have a slight learning curve to adjust but after 2 attempts I’m making the best steaks and chicken I’ve made in a looong while: even my wife was impressed at the meat coming off this grill. I’ll admits I’ve been wary of Weber because of the price but not an a true believer and kick myself for all this wasted grilling seasons and poorly cooked meat. Live and learn and enjoy!
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Shane100
from Iowa
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Nice grill but but not a smart grill. Smart grill would be able to maintain heat or be modifiable via blue tooth or wi-fi. It's just a typical grill. Good brand but not worth the extra cost. My opinion.
Response from weber.comBy Weber Grills, Consumer Care, September 17, 2021
Thanks for sharing feedback about your Genesis II EX-315 Smart Grill. We will definitely bring them to the appropriate teams here at Weber for consideration! Our Smart Grills are defined by the built-in Weber Connect Hub which allows your grill to communicate about the status of your grill and food via Bluetooth and WiFi. This system also allows our Weber Connect app to guide you, step-by-step, through an entire cook from start to finish. Thanks again for your suggestions and for being a Weber fan!
Written by a customer while visiting weber.com