Hi Frank, Congratulations on your new Weber Pulse 2000! We are glad to hear that you are loving the grill. We appreciate your feedback about the temperature display. The thermometer readout on the Pulse is similar like on our gas grills. The same way you can adjust one "burner" hotter than the other, the temperature readout is the overall grill temperature. It's the same when you adjust one heating element hotter than the other grilling zone. The LED display will read the overall temperature. We will definitely pass your feedback along to our team. The controller should not be loose. Since the controller is removed for storage, you will want to make sure to push it all the way in every time you start your grill. It sounds like that might have been the issue getting up to temp, but we will follow-up via email to ensure that you are getting the temperature results you expect. Lastly, your Pulse is equipped with Weber Connect technology, enabling you to use the meat probes included! You can see the barbecue and probe temperatures on your app-connected device! Be sure to download the Weber Connect app through your app store if you haven't already. Thank you for taking the time to share your feedback, and keep on grilling!

Thank you for your feedback. We're surprised to hear that your grill takes too long to heat up. Your grill should be able to reach preheating temperature in about as long as our gas or charcoal grills. We apologize for any inconvenience you've experienced.

We would like to know more about your grill. Please look for an email outreach from our Support team soon. Thanks for your patience and for being a Weber fan!