Huge dent on top when took it out box. No rain cover either.
Response from bioliteenergy.comBy BioLite, CS, June 30, 2021
Hi Jeff, we'd be happy to replace the damaged burn chamber for you. Please just reach out to us here: https://www.bioliteenergy.com/pages/contact.
The FirePit+ does not come with a rain cover,if you have questions about the upgrades to this version of the product, please let us know!
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
No APP?
on June 15, 2024
Posted by: jshoota
Searched for APP multiple times in Google Play store. Its Non-existent. To be able to control the fire with out getting up from the comfort if my chair was one of the reasons and showcases that was alluring too me.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy CS, June 18, 2024
Thank you for taking the time to reach out to us. Unfortunately, while the app is accessible on IOS devices through the Apple App Store, it is not currently available through the Google Play Store. We are actively working to resolve this issue and expect the app to be accessible again through the Google Play store by this fall. We are deeply sorry for the inconvenience. Please reach out to us at support@bioliteenergy.com if you have more questions and we can reach out to you once the app is available through the Google Play store again.
Written by a customer while visiting bioliteenergy.com
This is not smoke free. It's misleading. You will get so.e smoke and the smell on your clothing
Response from bioliteenergy.comBy CS, January 19, 2024
Thanks for the feedback. Achieving a smokeless experience can require some practice, experimentation with various fuel types, and adjustment of fan speeds. Please feel free to check out our help center article on "How can I have a smoke-free experience with my Firepit?" - https://help.bioliteenergy.com/hc/en-us/articles/21876149084955-How-can-I-have-a-smoke-free-experience-with-my-Firepit-
Written by a customer while visiting bioliteenergy.com
We bought the fire pit as a birthday present for our daughter. She and her husband love campfires but have only a small back yard. We had our first fire last night. The fit pit was everything it was advertised as being. It works very well, very clean and tidy, easy to use -perfect!
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com