Customer reviews from bioliteenergy.com
BioLite - FirePit + - Black and Yellow
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
146
4 Stars
45
3 Stars
17
2 Stars
15
1 Star
17
83%of customers recommend this product.
(
173 out of
209)
Customer Reviews for BioLite - FirePit + - Black and Yellow
Customer Rating
1
Had typical battery issue on my last fire pit sooo
on March 24, 2022
Posted by: Anonymous
from LaGrange Ga
Length of ownership:1 year or longer
Had the older fire pit with the 10500 mAh battery that every only else seems to have an issue with. I only used my fire pit a dozen times but would make sure to charged the battery once every month. (I even had the solar charge cover). I brought it out back in January and it was dead no amount of charging would do anything. I opened it up to see what battery was inside and it's a odd size so finding a replacement is impossible especially now. I asked about battery replacement but none are available and basically you just need to buy another unit.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, March 30, 2022
Hi Joshua! Thanks so much for the feedback! We design every product with the intention that it will last for years. We are so sorry to hear about your experience with the FirePit. Please feel free to reach out to our support team, at support@bioliteenergy.com. We would love to hear more about what may have happened with your FirePit.
Written by a customer while visiting bioliteenergy.com
Posted by: Scott
from Virginia
Length of ownership:3 months
Verified Purchase:Yes
Be prepared to periodically spray paint with black heat-resistant rustoleum
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Customer Rating
2
Great Firepit, Wasteful Design When Batteries Die
on September 11, 2021
Posted by: TheChanClan
from Honolulu, HI
Length of ownership:1 week
For an "eco-friendly" company Biolite, I'm not thrilled that your solution to my dead 2018 FirePit battery was to buy an entirely new FirePit+? While you claim that your products are "Climate Neutral Certified", you're contributing to needless electronic waste by not offering part replacements. Service the Lithium-Ion batteries or redesign them to be replaceable. Bought the FirePit+ to replace our FirePit. We love your products, but what an unfortunate waste! Find us on Youtube for our full video review.
I would recommend this to a friend!
Response from bioliteenergy.comBy BioLite, CS, September 15, 2021
Hey Chan Clan, thanks for taking the time to review the FirePit. At BioLite, we care deeply about the environmental footprint of doing business, and that's one of the reasons Climate Neutral was founded -- to get others on board with that mindset. You're right, we could do better with part repairs and replacements, and we're absolutely striving to improve those processes. We hear your feedback, we appreciate it, and we're always working to improve!
Written by a customer while visiting bioliteenergy.com
Posted by: Jennifer W
from Hawaii
Length of ownership:3 months
Verified Purchase:Yes
I don’t love it. Spent too much money on a finicky fire pit that I can’t even resell to recoup some of my money. Battery doesn’t stay charged and the thing is brand new. Trying to use it without the fan just makes me upset I spent so much money on a tin box, I feel like a sucker.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, July 10, 2023
Hello there. We really appreciate your feedback. We are sorry to hear that your FirePit is not functioning properly. Please fill out our customer support form at https://www.bioliteenergy.com/pages/contact. We would be more than happy to assist you in troubleshooting the issue or exploring a warranty replacement.
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
Battery is cheap
on January 31, 2021
Posted by: Unhappy camper
from Wisconsin
Length of ownership:1 year or longer
Loved the fire pit, unfortunately the battery pack stopped charging in about 18 months and this company only covers warranty for 12-months. No good.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, February 2, 2021
Hey there! We're so sorry to hear that your FirePit's power pack stopped charging. Our team is here to help troubleshoot, even if your power pack is outside of the warranty period. Please reach out to us here: https://www.bioliteenergy.com/pages/contact
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
Cool stove while it lasted
on October 19, 2022
Posted by: keizerjl
from Bozeman, MT
Length of ownership:1 year or longer
I received this as a gift about three years ago. It was a great camping tool until the battery died and no longer charges. It's a shame that an expensive product that claims to be "green" has such a short shelf life.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy Julia, Customer Support, October 25, 2022
Hi there! Thanks so much for your feedback! We are so sorry to hear about your FirePit not working! Please fill out our customer support form:
https://www.bioliteenergy.com/pages/contact. We are happy to help troubleshoot your issue and/or look into a warranty replacement.
https://www.bioliteenergy.com/pages/contact. We are happy to help troubleshoot your issue and/or look into a warranty replacement.
Written by a customer while visiting bioliteenergy.com
Customer Rating
2
Good FirePit But...
on September 15, 2022
Posted by: HDS115
from Chicago IL
Length of ownership:1 year or longer
Is a good product easy to use the only problem is the battery charger after 2 years get bet and you can not replace it contact costumer service and they don't offer sell the battery only you need to buy all and only offer me 10% to buy new.
Wish they can fix or sell only the battery now after 2 years have to buy a different firepit
Wish they can fix or sell only the battery now after 2 years have to buy a different firepit
No, I would not recommend this to a friend.
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
Whach for rust
on April 1, 2023
Posted by: Doboutin
from Canada chateauguay Québec
Length of ownership:1 year or longer
after two years, the outline of the door to empty the ashes has rusted and the door has fallen for the price, I am disappointed
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, April 3, 2023
Hi there! Thanks so much for sharing your feedback! The FirePit+ features an upgraded high-temp enamel coating that should combat rust. You should not be experiencing rust on the FP+. The door should also not fall off if it has not been removed by the user. Please reach out to our support team at support@bioliteenergy.com so that we can better assist you.
Written by a customer while visiting bioliteenergy.com