Customer reviews from bioliteenergy.com
BioLite - FirePit + - Black and Yellow
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
146
4 Stars
45
3 Stars
17
2 Stars
15
1 Star
17
83%of customers recommend this product.
(
173 out of
209)
Customer Reviews for BioLite - FirePit + - Black and Yellow
Customer Rating
3
I like the fire pit, but it has issues
on May 30, 2022
Posted by: BenCal
from Calgary Canada
Length of ownership:1 month
We bought the new version and on the first outing the metal melted on the far side away from the battery on the top and bottom. The unit is cheaply built and the battery should have a USB-C charger not USB-mini. I expect the unit to have a very short life cycle. On the other hand, the unit does get rid of most of the smoke and it is fun to play with. The design and tech is great, the build and quality is low.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, June 3, 2022
Hi there! Thanks so much for your feedback! We're so sorry to hear that you experienced this metal deformation issue. We have never seen this specific type of damage before; we'd love to hear more about it so that we can continue to improve our products. Based on review of your case from our engineering team, that appears to be an issue with the external coating, and not any melting or damage to the structural metal itself. Can you contact us at support@bioliteenergy.com so that we can learn more?
We extensively test all of our products throughout development to ensure that they meet the durability and lifecycle needs of our users. This includes long-term testing of the metal body, plastic powerpack, and the electronics/battery system. While we may not have met your initial expectations, we hope that you'll continue to use the product -- we hear from users who have been using their FirePit for years and still love it!
We certainly hear your feedback about USB-C. While I can't reveal any specifics about our product pipeline, I'm happy to report that this is high on our list for future product launches!
We extensively test all of our products throughout development to ensure that they meet the durability and lifecycle needs of our users. This includes long-term testing of the metal body, plastic powerpack, and the electronics/battery system. While we may not have met your initial expectations, we hope that you'll continue to use the product -- we hear from users who have been using their FirePit for years and still love it!
We certainly hear your feedback about USB-C. While I can't reveal any specifics about our product pipeline, I'm happy to report that this is high on our list for future product launches!
Written by a customer while visiting bioliteenergy.com
Customer Rating
1
SADLY Disappointed / Didn't even get to use
on April 1, 2021
Posted by: anonymous
Length of ownership:1 week
We reallllly wanted this fire pit... We wanted it so badly that we tried three times to get the fire pit+, but every time we got one it had manufacturers defects. The protective coat finish inside the fire pit was never completely sprayed on the fire pit. Which was sad, because at first we thought it could just be a fluke, so we gave it a second try and once again the fire pit lacked a good protective coat. So we tried one more time... and sadly the same problem. We realllllly wanted it, but after the third try, we knew it was not worth the money and the struggle. It’s honestly a problem with the fire pit + itself and it just may have been a problem in the manufacturing side. Be cautious when buying, because it seems like Biolite’s quality control may be missing these obvious mistakes.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, April 7, 2021
We're really sorry that you've been disappointed with the FirePit+. Due to the enamel application process during manufacturing, this sort of variation in appearance is actually normal and expected. We agree that the variance in the coating doesn't always look the best, but we want you to know that your FirePit+ burn chamber is still fully protected and meets performance requirements for burn testing. We also recognize how frustrating this experience has been for you and we're here to help -- if you have any other questions, please don't hesitate to reach out to our support team.
Written by a customer while visiting bioliteenergy.com
Customer Rating
2
Good design but quality issues
on July 4, 2021
Posted by: Stephen
from Calgary
Length of ownership:3 months
I bought the BioLite about a month ago month and overall impressed with its design and functionality. However, be aware there are quality issues - mainly the gap between the grate and the BioLite unit itself which results in a wobbly grate. I would expect more given its price. It still works, but you need to be very careful when opening and closing the grate; otherwise you risk the grate tipping and your food falling over.
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, July 7, 2021
Hey Stephen! Let's get you a grill grate that fits perfectly on your FirePit+ so that you can grill with confidence. Please just send a note to our support team here: https://www.bioliteenergy.com/pages/contact and we'll ship you a replacement.
Written by a customer while visiting bioliteenergy.com
Posted by: Goldie
from Golden, Colorado
Length of ownership:1 year or longer
Verified Purchase:Yes
Great firepit. The fan really helps the fire get started and keeps it hot. Not too much smoke because the material burns completely, not too many ashes left. The grill works great with charcoal, great to cook on.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: Domenic
Verified Purchase:Yes
Love this thing great for camping or home, nice and portable. The fan is great helps get the fire going without having to stoke the fire yourself. Only fault is don’t turn fan off once fire is going it can melt the fan internals.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com
Posted by: R. B.
Verified Purchase:Yes
Not worth the money. There are better options. It’s too small and doesn’t really keep the smoke away.
I’m really disappointed.
Response from bioliteenergy.comBy BioLite, CS, June 16, 2021
Hey R.B., sorry you're disappointed with the size of the FirePit. We wanted to reach that balance between portability and usability, and we really appreciate your feedback. If you're having trouble with smoke, give our support team a shout here: https://www.bioliteenergy.com/pages/contact we'd be happy to help you build a fire that eliminates most of that smoke!
Written by a customer while visiting bioliteenergy.com
Posted by: Brandon
from Minnesota
Length of ownership:1 month
Verified Purchase:Yes
fun for quick fires, convenient, will see how long it lasts- not sure of build quality
No, I would not recommend this to a friend.
Response from bioliteenergy.comBy BioLite, CS, October 22, 2021
Hey Brandon, we really appreciate your feedback. We'd love to hear more about why the quality doesn't quite meet your expectations -- please give us a shout at support@bioliteenergy.com!
Written by a customer while visiting bioliteenergy.com
Customer Rating
4
Great design with great customer service!
on November 11, 2021
Posted by: Outdoorgirl
from Toronto, Canada
Length of ownership:1 year or longer
We bought our FirePit in Nov of 2020 and it worked wonderfully up until a few weeks ago. We're regular uses with camping and using the battery pack as a charger for our devices. For some reason, the battery pack just died.
Customer service was very responsive and provided troubleshooting steps. We followed those but unfortunately the battery pack wasn't charging. Since it was still under warranty CS sent us a new one quickly and we're back up and running again. Hopefully this one will last as the replacement is the FirePit+ battery pack. Kids are excited to have backyard s'mores again! Thank you BioLite.
Customer service was very responsive and provided troubleshooting steps. We followed those but unfortunately the battery pack wasn't charging. Since it was still under warranty CS sent us a new one quickly and we're back up and running again. Hopefully this one will last as the replacement is the FirePit+ battery pack. Kids are excited to have backyard s'mores again! Thank you BioLite.
I would recommend this to a friend!
Written by a customer while visiting bioliteenergy.com