Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Customer Rating
5
Super fully automated Coffee Machine
on February 23, 2021
Posted by: Eagle_Eyes
Gender:Male
[This review was collected as part of a promotion.] I love a reliable and easy coffee machine, And i got it.
With the Latte Go coffee machine from Philips, I was able to prepare my coffee with ease, and taste comparable to that served in cafes.
It can prepare five different types of coffee (espresso, cappuccino, macchiato, and American coffee) and high flexibility in choosing what suits my taste intensity of coffee, the amount of water and even the temperature of the drink, built-in coffee bean grinder for fresh coffee, great milk froth and rich foam, The possibility of returning the remains milk pot to the refrigerator To keep it cool, I would highly recommend it to those looking for excellence and to all family members, especially the working family, as it will save time, effort and money as well.
With the Latte Go coffee machine from Philips, I was able to prepare my coffee with ease, and taste comparable to that served in cafes.
It can prepare five different types of coffee (espresso, cappuccino, macchiato, and American coffee) and high flexibility in choosing what suits my taste intensity of coffee, the amount of water and even the temperature of the drink, built-in coffee bean grinder for fresh coffee, great milk froth and rich foam, The possibility of returning the remains milk pot to the refrigerator To keep it cool, I would highly recommend it to those looking for excellence and to all family members, especially the working family, as it will save time, effort and money as well.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting philips.com
Customer Rating
4
Makes Cafe grade espresso
on August 14, 2020
Posted by: Map2go
Gender:Male
This machine is truly fully automatic and is great for people who are busy and on the go. You get Cafe Grade coffee and espresso drinks from this machine. It is efficient and super easy to maintain thus far. The design is great for tight countertop access. Everything is front loaded and easy to operate. Would give 5 stars if there was an option to just froth cup of milk on its own. Also would be nice if the bean hopper was removable for easy switch out of bean type. A cup warming plate on top would be a nice touch as well. Otherwise this machine is perfect and at a great price point that makes sense to indulge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Soraliciosa
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The coffee it prepares is amazing and I love that it has a built in grinder and it grinds fresh coffee.
The things I don't like about are:
-It's very "plasticky" for the price.
-You have to push hard the buttons (they could be in a digital screen).
-I think it wastes way too much water to clean(to start the machine and to finish). I think is enough with the final cleaning when you are about to switch off the machine.
-I'd love it to have another extra button for an extra creamy coffee (for the one in the picture I had to prepare 2 coffees in one mug).
-I don't like you always have to use their water filter even though you pour your own filtered water.
-I'd like it to be taller to allow taller mugs (especially when you prepare ice coffee).
-Instructions could be more clear and it'd be great it to include a QR with a link to a video where explains how to use the machine.
-It's very "plasticky" for the price.
-You have to push hard the buttons (they could be in a digital screen).
-I think it wastes way too much water to clean(to start the machine and to finish). I think is enough with the final cleaning when you are about to switch off the machine.
-I'd love it to have another extra button for an extra creamy coffee (for the one in the picture I had to prepare 2 coffees in one mug).
-I don't like you always have to use their water filter even though you pour your own filtered water.
-I'd like it to be taller to allow taller mugs (especially when you prepare ice coffee).
-Instructions could be more clear and it'd be great it to include a QR with a link to a video where explains how to use the machine.
Honestly, I've tried before coffee from a Nespresso (with milk froth) which is X 3 times cheaper and there wasn't a huge significant difference in flavor/foam. I feel this machine is too pricey compared to others (Nespresso or a similar DeLonghi)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Weak coffee
on December 28, 2021
Posted by: Bummedtoo
Gender:Male
I'm comparing this to the Saeco Vienna Plus coffee, espresso, capacino machine and it doesn't come close to being equal. The coffee setting is weak and a single cup is a little more than half a standard American coffee cup (12 oz.). The amount of ground coffee that is dropped into the bin after brewing looks like it's about 3-4 beans. In fact, the amount of coffe ground for an American cup of coffee is far less than what the coffee pods contain. Really weak! It's slow compared to the Saeco. It's harder to work than the Saeco. It doesn't make coffee as well as the Saeco. Why would you buy them out and then discontinue the best automatic coffee making machine ever?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 29, 2021
Hi,
Thank you for sharing your feedback through this review. We're deeply sorry that it is not living up to your expectations. Let's try to improve its functionality together.
You mentioned that the coffee is not as strong as you'd like it to be. Luckily, with this espresso machine you can adjust the settings. We suggest adjusting the grinder to a coarser setting, and choosing the highest aroma option. Please, make sure to have enough coffee beans, and water in the tank before starting the brewing process. Other ways the brewing will be aborted and the coffee powder will be thrown away into the coffee grounds container.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for sharing your feedback through this review. We're deeply sorry that it is not living up to your expectations. Let's try to improve its functionality together.
You mentioned that the coffee is not as strong as you'd like it to be. Luckily, with this espresso machine you can adjust the settings. We suggest adjusting the grinder to a coarser setting, and choosing the highest aroma option. Please, make sure to have enough coffee beans, and water in the tank before starting the brewing process. Other ways the brewing will be aborted and the coffee powder will be thrown away into the coffee grounds container.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Easy to use!
on November 20, 2019
Posted by: genetig
It's very easy to use and the menu is user friendly.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Great Features, but needs a lot of service
on December 23, 2021
Posted by: BFine1231
Gender:Male
[This review was collected as part of a promotion.] I love the simplicity of the device. To be honest I do not see a huge diffeence in the bean levels from the instructions, and optimizing the grind setting in the coffee bean storage section is poorly explained. Although the product is easy to use, the instructions, AND SUPPORT are below my expectation. I have a cup to catch the water when cleaning, yet the drip pan fills up constantly.. It is frustrating that it fills with water and I am unable to get in touch with support over this issue
Response from philips.comBy Philips Consumer Care, December 30, 2021
Hi there,
we are happy to hear you love the simplicity of the device. However, we are sorry to hear you feel parts of the instructions are poorly explained and you feel the support isn't up to par. We would like to get the chance to redeem ourselves and help you with these issues.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
we are happy to hear you love the simplicity of the device. However, we are sorry to hear you feel parts of the instructions are poorly explained and you feel the support isn't up to par. We would like to get the chance to redeem ourselves and help you with these issues.
Please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
The taste of the different types of coffee is insa
on May 14, 2024
Posted by: Kai124
Gender:Male
Verified Purchase:Yes
The taste of the different types of coffee is insane.
Coffee tastes much better and I'm using less coffee
Coffee tastes much better and I'm using less coffee
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
EXCELLENT
on December 3, 2019
Posted by: MARIN83
Gender:Male
THIS PRODUCT IS VERY SIMPLE AND FAST TO USE. THE COFFEE IS GREAT
I would recommend this to a friend!
Written by a customer while visiting philips.com