Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Customer Rating
5
This automatic machine is perfect !!!
on July 21, 2020
Posted by: danegru24
from Waterloo, ON
Gender:Male
I'm switching from a manual expresso machine to this Phillips automatic machines. Price point was very good for the amount of features that I got. Very happy for the purchase and in all honesty I'll buy this machine again anytime.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Machine noisy and milk container broke after1 mont
on September 1, 2021
Posted by: Lilou1234567890
from Québec Canada
Gender:Female
[This review was collected as part of a promotion.] Machine noisy and milk container broke after 1 month
Coffee taste very good
Coffee taste very good
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Makes GREAT coffee but a few things are annoying..
on October 1, 2021
Posted by: Erika808
from Honolulu
Gender:Female
[This review was collected as part of a promotion.] GREAT tasting coffee but these THREE things would make me reconsider the purchase and buy another brand:
1. The grounds compartment fills up SO fast - on my parents' Jura machine, they do not have to empty it EVERY day... plus the plastic red thing comes out every time I wash it?
2. The water reservoir is TINY... have to fill it up after three cups of coffee... just really a nuisance.
3. The coffee bean compartment is small AND the beans have to be pushed over on a regular basis or you get a weak cup of Americano.
1. The grounds compartment fills up SO fast - on my parents' Jura machine, they do not have to empty it EVERY day... plus the plastic red thing comes out every time I wash it?
2. The water reservoir is TINY... have to fill it up after three cups of coffee... just really a nuisance.
3. The coffee bean compartment is small AND the beans have to be pushed over on a regular basis or you get a weak cup of Americano.
All in all, I would NOT buy this machine again...
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hi Erika,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
1
Built in sensors are attrocious - errors out
on January 11, 2021
Posted by: Disenchanted77
from vaughan
Gender:Male
The product's warning sensors have gone off 6 months into owning the product and now can't make coffee, have followed all procedures and called tech support
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2021
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our PHILIPS LatteGo Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your PHILIPS product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our PHILIPS LatteGo Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your PHILIPS product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: RoChicago
from Chicago
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s a decent machine, can’t complain about the coffee it dispenses but the maintenance effort is A LOT.
You’ll have to google every single thing - when to put powdered coffee - it just dumps it if you put it when the machine is off.
Not to mention the expense of coffee oil remover and the water filters. It’s a recurring cost on top of the money you invest in the machine. Also, quality beans aren’t cheap either.
Also, it has to be cleaned every week. I had fungus thriving inside my machine on top of wet coffee powder that was stuck.
Cons:
1. Doesn’t dispense only hot milk or milk without froth.
2. Expensive maintenance.
3. Needs cleaning every week.
1. Doesn’t dispense only hot milk or milk without froth.
2. Expensive maintenance.
3. Needs cleaning every week.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 19, 2022
Hi, Rohit. Thanks for sharing your feedback with us. We are sorry to hear that the maintenance of the espresso machine is more effort than expected. We’d like to try our best to improve, and would like to thank you for taking the time to share your experience and valuable feedback with us. If you have any questions or queries about our products, we love to help you out in any way we can. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOFFEEMAKERS_AND_KETTLES_CA
Our colleagues will then try their best to help you further.
Hope you have a good day!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOFFEEMAKERS_AND_KETTLES_CA
Our colleagues will then try their best to help you further.
Hope you have a good day!
Written by a customer while visiting philips.com
Customer Rating
1
Weak!
on August 9, 2020
Posted by: Pubcrawler
from MI
I walked through the set up, troubleshooting and online forums and yet, this machine produces the weakest coffee I've ever brewed. Extremely disappointed and I will work to exchange the machine.
Response from philips.comBy Philips Consumer Care, August 13, 2020
Thanks for taking the time to review the Fully automatic espresso machine. We are sorry to hear this machine is producing weak coffee, and can imagine this is disappointing. However, we hope that you give this appliance a second chance by trying a few more trouble shootings. It may be the case that your coffee is watery. Therefore, we advise you to properly clean the brew group. You can follow the user manual's instructions on page 20. Furthermore, if this machine is new, it goes through a self-adjustment procedure before it makes regular coffee. Please allow 5 cups of coffee for this procedure to be over. You can also try another coffee grounds for this. Finally, the grinder might set to a too coarse setting. Please set the grinder to a finer (lower) setting and brew 2 to 3 drinks to see the difference. If you already tried all these without any success, please contact on on Facebook (@Philips) or Twitter (@Philips) for further assistance.
Kind regards,
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
5
Super fully automated Coffee Machine
on February 23, 2021
Posted by: Eagle_Eyes
from Dammam, Saudi Arabia
Gender:Male
[This review was collected as part of a promotion.] I love a reliable and easy coffee machine, And i got it.
With the Latte Go coffee machine from Philips, I was able to prepare my coffee with ease, and taste comparable to that served in cafes.
It can prepare five different types of coffee (espresso, cappuccino, macchiato, and American coffee) and high flexibility in choosing what suits my taste intensity of coffee, the amount of water and even the temperature of the drink, built-in coffee bean grinder for fresh coffee, great milk froth and rich foam, The possibility of returning the remains milk pot to the refrigerator To keep it cool, I would highly recommend it to those looking for excellence and to all family members, especially the working family, as it will save time, effort and money as well.
With the Latte Go coffee machine from Philips, I was able to prepare my coffee with ease, and taste comparable to that served in cafes.
It can prepare five different types of coffee (espresso, cappuccino, macchiato, and American coffee) and high flexibility in choosing what suits my taste intensity of coffee, the amount of water and even the temperature of the drink, built-in coffee bean grinder for fresh coffee, great milk froth and rich foam, The possibility of returning the remains milk pot to the refrigerator To keep it cool, I would highly recommend it to those looking for excellence and to all family members, especially the working family, as it will save time, effort and money as well.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting philips.com
Customer Rating
4
Makes Cafe grade espresso
on August 14, 2020
Posted by: Map2go
from Edmonton
Gender:Male
This machine is truly fully automatic and is great for people who are busy and on the go. You get Cafe Grade coffee and espresso drinks from this machine. It is efficient and super easy to maintain thus far. The design is great for tight countertop access. Everything is front loaded and easy to operate. Would give 5 stars if there was an option to just froth cup of milk on its own. Also would be nice if the bean hopper was removable for easy switch out of bean type. A cup warming plate on top would be a nice touch as well. Otherwise this machine is perfect and at a great price point that makes sense to indulge.
I would recommend this to a friend!
Written by a customer while visiting philips.com