Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Posted by: NorCalFun
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a nice and easy to use machine. Makes great coffees. My only complaint is from two major limitations.
1. It is REALLY inconvenient to fill up a larger mug/cup of coffee. This is really designed around smaller cups.
2. There is no feature to dispense steamed milk on it's own. This is a major limitation for customizing one's drinks. For the price of the machine this really needs to be available.
1. It is REALLY inconvenient to fill up a larger mug/cup of coffee. This is really designed around smaller cups.
2. There is no feature to dispense steamed milk on it's own. This is a major limitation for customizing one's drinks. For the price of the machine this really needs to be available.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi Matthew,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: PrimeDayOverload
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will start by saying I got this on Prime Day. If I had paid full price it would be going back. It is fine, the features are cool and it works decent enough, but I’m not over the moon with it. This is most definitely aimed at the convenience over quality crowd in my opinion. I have owned a manual tamping espresso machine before and was excited thinking this would compare and it just doesn’t. It always seems to over saturate the shot and it ends up being obviously watery. I will say if you aren’t overly concerned with the perfect shot this will probably work for you. It is very convenient and offers a wide range of drink options.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: CSCoffee
from Dayton
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This machine replaced a pod-style machine as well as any desire to frequent a coffeehouse. Maintenance is simple and though I have not needed any yet, replacement parts are readily available. My wife and I go through about 30 oz of coffee beans a month making this about $1.75 a day over a 3 year period for us both to drink great coffee.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rick G
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to set up and use . Everybody can define their beverage to their preference quickly .
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RNF3
from Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The machine would brew coffee well, but anytime I would select a milk-based drink, it would not brew a consistent volume. Sometimes it would not dispense any liquid at all. The machine would grind beans and then dump them into the discard bin. It would also leak the entire contents of the water tank onto the counter within an hour of being filled.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Home Living , February 15, 2023
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
.1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
.1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Anonymous
from Ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, and after tireless research for the correct machine, this espresso machine is average, at best. It does not operate as the reviews have led on. It is not user friendly. It is extremely LOUD. Sometimes, even with pressing the “x2” feature, the cups do not get full. Overall, I would look elsewhere.
No, I would not recommend this to a friend.
Response from philips.comBy The Philips Home Living team, July 11, 2023
Hi,
We are sorry to hear about your experience with your espresso machine. At Philips, we strive to provide high-quality products that meet our customers' expectations. We regret that this was not your experience. We understand that you found the machine to be less user-friendly and louder than expected. We take your feedback seriously and will use it to improve our products and services. We would like to assure you that we are here to help. Our customer service team is available to assist you with any issues you may be experiencing. We would appreciate the opportunity to make things right and work towards improving your experience with our product. You can contact us on our various Social Media channels for assistance.
Kind regards,
We are sorry to hear about your experience with your espresso machine. At Philips, we strive to provide high-quality products that meet our customers' expectations. We regret that this was not your experience. We understand that you found the machine to be less user-friendly and louder than expected. We take your feedback seriously and will use it to improve our products and services. We would like to assure you that we are here to help. Our customer service team is available to assist you with any issues you may be experiencing. We would appreciate the opportunity to make things right and work towards improving your experience with our product. You can contact us on our various Social Media channels for assistance.
Kind regards,
Written by a customer while visiting philips.com
Posted by: Dan the Spresso Man
from SD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The touch buttons don't seem to be as responsive as they could be. The amount of water that collects in the drip tray seems excessive but i guess im just not used to emptying the tray once a day. The espresso shots are excellent and i consistently get better tasting shots vs an older Saeco machine.
Written by a customer while visiting philips.com
Customer Rating
5
If you love fresh craft coffee-this 3200 is a must
on April 18, 2023
Posted by: MacMom
from Florence
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are coffee connoisseurs at our home. We have run the gamut of all the machines starting out with our trusty Bunn, to all the variations of Keurig, to various espresso machine setups and this Phillips 3200 tops them all. First, to have FRESH ground coffee on demand without having to grind/tamp/brew is amazing at 530 am. Knowing you’re not drinking out of hot plastic moldy pods is a huge comfort. Espresso for me, coffee for my husband and lattes for our college kids all how you like it from one machine at the touch of a button has completely been a game changer and honestly a money saver because we can brew craft drinks from home NOT from expensive pods or waiting in the drive thru at overpriced coffee houses. This machine is a workhorse and usually brews at least 20-25 drinks a day for this family of 5 who primarily works from home.
The taste is also unmatched. To have all the fresh brewed coffee crème goodness on top of your black coffee is just such a treat.
Have I mentioned zero mess? The fact that you don’t have to grind and pour into the tamper and clean the contraption and get your sink and garbage filthy after every cup is a game changer. I empty the cute little pucks in my compost bin twice a day. No mess no waste.
My only wish was the bean hopper up top was bigger so I didn’t have to refill the beans as often but honestly most people don’t drink coffee as much as we do.
This is not a regrettable purchase, in fact after having it for months my husband and I still comment on how much we just love the taste and convenience of our new coffee setup with the Philips 3200
The taste is also unmatched. To have all the fresh brewed coffee crème goodness on top of your black coffee is just such a treat.
Have I mentioned zero mess? The fact that you don’t have to grind and pour into the tamper and clean the contraption and get your sink and garbage filthy after every cup is a game changer. I empty the cute little pucks in my compost bin twice a day. No mess no waste.
My only wish was the bean hopper up top was bigger so I didn’t have to refill the beans as often but honestly most people don’t drink coffee as much as we do.
This is not a regrettable purchase, in fact after having it for months my husband and I still comment on how much we just love the taste and convenience of our new coffee setup with the Philips 3200
I would recommend this to a friend!
Written by a customer while visiting philips.com