Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Posted by: NorCalFun
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a nice and easy to use machine. Makes great coffees. My only complaint is from two major limitations.
1. It is REALLY inconvenient to fill up a larger mug/cup of coffee. This is really designed around smaller cups.
2. There is no feature to dispense steamed milk on it's own. This is a major limitation for customizing one's drinks. For the price of the machine this really needs to be available.
1. It is REALLY inconvenient to fill up a larger mug/cup of coffee. This is really designed around smaller cups.
2. There is no feature to dispense steamed milk on it's own. This is a major limitation for customizing one's drinks. For the price of the machine this really needs to be available.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi Matthew,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: PrimeDayOverload
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will start by saying I got this on Prime Day. If I had paid full price it would be going back. It is fine, the features are cool and it works decent enough, but I’m not over the moon with it. This is most definitely aimed at the convenience over quality crowd in my opinion. I have owned a manual tamping espresso machine before and was excited thinking this would compare and it just doesn’t. It always seems to over saturate the shot and it ends up being obviously watery. I will say if you aren’t overly concerned with the perfect shot this will probably work for you. It is very convenient and offers a wide range of drink options.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: CSCoffee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This machine replaced a pod-style machine as well as any desire to frequent a coffeehouse. Maintenance is simple and though I have not needed any yet, replacement parts are readily available. My wife and I go through about 30 oz of coffee beans a month making this about $1.75 a day over a 3 year period for us both to drink great coffee.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rick G
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to set up and use . Everybody can define their beverage to their preference quickly .
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Kirkland 99
Gender:Male
Verified Purchase:Yes
Our search on internet and comparaison between three selected products. Phillips was ahead on each criteria
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: RNF3
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The machine would brew coffee well, but anytime I would select a milk-based drink, it would not brew a consistent volume. Sometimes it would not dispense any liquid at all. The machine would grind beans and then dump them into the discard bin. It would also leak the entire contents of the water tank onto the counter within an hour of being filled.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Home Living , February 15, 2023
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
.1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
.1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, and after tireless research for the correct machine, this espresso machine is average, at best. It does not operate as the reviews have led on. It is not user friendly. It is extremely LOUD. Sometimes, even with pressing the “x2” feature, the cups do not get full. Overall, I would look elsewhere.
No, I would not recommend this to a friend.
Response from philips.comBy The Philips Home Living team, July 11, 2023
Hi,
We are sorry to hear about your experience with your espresso machine. At Philips, we strive to provide high-quality products that meet our customers' expectations. We regret that this was not your experience. We understand that you found the machine to be less user-friendly and louder than expected. We take your feedback seriously and will use it to improve our products and services. We would like to assure you that we are here to help. Our customer service team is available to assist you with any issues you may be experiencing. We would appreciate the opportunity to make things right and work towards improving your experience with our product. You can contact us on our various Social Media channels for assistance.
Kind regards,
We are sorry to hear about your experience with your espresso machine. At Philips, we strive to provide high-quality products that meet our customers' expectations. We regret that this was not your experience. We understand that you found the machine to be less user-friendly and louder than expected. We take your feedback seriously and will use it to improve our products and services. We would like to assure you that we are here to help. Our customer service team is available to assist you with any issues you may be experiencing. We would appreciate the opportunity to make things right and work towards improving your experience with our product. You can contact us on our various Social Media channels for assistance.
Kind regards,
Written by a customer while visiting philips.com
Posted by: Dan the Spresso Man
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The touch buttons don't seem to be as responsive as they could be. The amount of water that collects in the drip tray seems excessive but i guess im just not used to emptying the tray once a day. The espresso shots are excellent and i consistently get better tasting shots vs an older Saeco machine.
Written by a customer while visiting philips.com