Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Customer Rating
5
Wonderful coffee machine. I love it. Recommended i
on August 31, 2022
Posted by: Jojoanie
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful coffee machine. I love it. Recommended i
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mtnroast
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We make 6+ cups per day on average, so well over 250 cups in the 2 months we've owned. Overall, it works very well, but there are few places where I think it could be better.
1) It's LOUD as in, walk in the other room while it grinds the beans loud.
2) Water tank could be larger, or ideally an option to connect to a water line or a larger tank sold as an accessory.
3) The bean section on top is too small and poorly designed. Every day I have to take off the lid and push the beans towards the opening. Sure, it only takes 30 seconds, but this should not be necessary - and it should hold a bit more.
I'm guessing these design choices have been made to fit a specific size requirement, but if they offered a larger unit that addressed the above, I think it would make for a better, long term device.
Overall, a great product - but could be better.
1) It's LOUD as in, walk in the other room while it grinds the beans loud.
2) Water tank could be larger, or ideally an option to connect to a water line or a larger tank sold as an accessory.
3) The bean section on top is too small and poorly designed. Every day I have to take off the lid and push the beans towards the opening. Sure, it only takes 30 seconds, but this should not be necessary - and it should hold a bit more.
I'm guessing these design choices have been made to fit a specific size requirement, but if they offered a larger unit that addressed the above, I think it would make for a better, long term device.
Overall, a great product - but could be better.
Written by a customer while visiting philips.com
Posted by: Marro1
Gender:Male
Verified Purchase:Yes
Excellent European coffee, capucino,caffe late. Good espresso and ok americano.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Zebra87
Gender:Male
Verified Purchase:Yes
No matter what coffee beans I use it has this plasticy bitter taste
I played around with all the settings but I still taste plastic
Sadly I can't return it and I don't know what else to do.
I played around with all the settings but I still taste plastic
Sadly I can't return it and I don't know what else to do.
Another frustrating part is I have to press multiple times on the buttons for it to recognize my input .. hard to press
Very disappointed and I am using my other old machine
Very disappointed and I am using my other old machine
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 8, 2022
Hi,
Thank you for sharing your experience and writing your review. We're sorry to hear about this issue. It can help to go through all the cleaning steps of the machine, this can help against the taste. Hopefully you'll have some nice coffee's soon.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience and writing your review. We're sorry to hear about this issue. It can help to go through all the cleaning steps of the machine, this can help against the taste. Hopefully you'll have some nice coffee's soon.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Sober87
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Could use a coffee hopper where the beans actually flowed to the grinder and larger water and milk container
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
The machine is fantastic. Makes the best coffee
on September 4, 2022
Posted by: Papa G
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Makes better coffee than any coffee shop. It’s pricy but worth every penny.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hugoto
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very practical and easy to use to make my coffee I'm very happy with the machine
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: HonZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s a really great and convenient way of getting a good cup of coffee
I would recommend this to a friend!
Written by a customer while visiting philips.com