Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Posted by: BigDutch80
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do not like to write reviews. But for this one i have to. Unfortunately after the first 2 being good machines, with the 2nd one still 100% and the first one ok, other than the frother not working anymore, the next 3 were bad and were all returned for lukewarm espresso, etc., not enough volume and unacceptable frothing capacity. I tried but the quality has gotten to be unacceptable.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
A professional automatic coffee machine
on February 9, 2022
Posted by: Archer57
from Alexandria, VA
Gender:Male
[This review was collected as part of a promotion.] I got this model of Philips after a lot of research. I wasn't sure between this one and the Philips 4300 lattego. Finally I got the 3200 and I am 100 % happy. The machine is fast and proper. The latte and Cappuccino is beautiful. The cleaning is easy. the setting is very simple.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Great for latte
on March 3, 2022
Posted by: CoffeeLosAngeles
from Los Angeles
[This review was collected as part of a promotion.] Easy to make latte and easy to clean. Wish the water reservoir was bigger
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, March 9, 2022
Hi,
Thank you for sharing your experience and feedback. It's much appreciated as we're always trying to improve on the LatteGo. We will forward your sentiment to the development team.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience and feedback. It's much appreciated as we're always trying to improve on the LatteGo. We will forward your sentiment to the development team.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Very easy to use!
on June 15, 2022
Posted by: End#45
from New Mexico
Gender:Male
[This review was collected as part of a promotion.] Simple device. Pre-ground option does not function very well, if at all. Easy to clean and maintain.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Frustrating that doesn’t perform as the manual ind
on June 26, 2022
Posted by: Nin3
from Ohio
Gender:Male
Very frustrating that performing the simple steps indicated in the manual “Before first use - Rinsing the machine” the machine doesn’t do anything after pressing ON. A video in the website shows water dispensing from the hot water spout but it doesn’t actually happen.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 27, 2022
Hi. Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Kind regards,
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
5
Stop going out for specialty coffee!
on July 10, 2022
Posted by: Falsocc14
from Grand Rapids, MI
Gender:Male
[This review was collected as part of a promotion.] The best part of this machine is when you use the milk. There is no extra cleaning required! I mean there are no secret compartments or crevices or tubes where you have to take the machine apart to get to the milk before it sours. This is what really did it for me - because to have a good specialty drink, you need milk. The thing that always bothered me before was how I had to jump through that extra mental hoop of “but do I really want to have to spend time cleaning up the parts where milk was used?” - with this lattego it was an answer to prayer!!! Love this machine! Didn’t know how great the Philips brand was in this arena - now I do :)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Lots of features for the casual coffee drinker.
on July 18, 2022
Posted by: vasto
from montreal
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had difficulty from the start with this product. The reviews I had read were spot on, unfortunately this was a gift and only read the reviews after receiving the product. The set-up overly complex and took several tries to complete after reading instructions several times. You need to keep a cup on the drink tray or you will be required to constantly empty the drip-tray as water comes out at start-up and auto-shutoff. These are minor inconveniences, the reason I would not recommend this product is due to water coming out prior to brew cycle starting. This means I need to quickly time the brew and switch cups to ensure I don't water in my cup as the machine ejects pre-brew water. I have owned SAECO automatica machines in the past and loved them. This was extremely disappointing as I have yet to brew a proper espresso after adjusting the grind and length of the brew. This should not be new information as most reviews mention my issues.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 25, 2022
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Posted by: Bob0124567
from Virginia
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great when it worked, month in repair now as it broke in 6 months
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 15, 2022
Hi,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Philips Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Philips product handy so that we can better assist you.
1-800-933-7876
Monday -Friday 8:00 AM -8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com