Customer reviews from philips.com
Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Average customer rating
4.4
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
339
4 Stars
104
3 Stars
24
2 Stars
12
1 Star
22
92%of customers recommend this product.
(
421 out of
459)
Customer Reviews for Philips - Series 3200 Fully automatic espresso machines EP3246/74 - Black
Posted by: aakashn
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome machine, makes great espresso. Love the milk option.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: NN123
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Coffee does not come out hot enough. Great features otherwise.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Bun_bun
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this because it has the highest quality parts and ease of use/cleaning at this price point. I didn’t realize that with latte go you can’t steam milk by itself, so if you want to steam milk for hot cocoa or something you really can’t. I would recommend getting the version where you steam your own milk so you have more control of the quantity.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Perfect cup of coffee, everytime!
on July 18, 2022
Posted by: Ronda G
Gender:Female
[This review was collected as part of a promotion.] As an avid coffee drinker I was more than excited to try out my new Phillips 3200. No concern with shipping as the unit was packaged sufficiently to withstand transport. All parts of the unit were well protected. There was even a handled included which made removing the unit from the box hassle-free. The machine is beautifully designed with absolute top quality materials and finishes. Set up was easy and you only need to initiate a cleaning cycle before use. The water heats quickly. There are multiple options for coffee which will satisfy just about any household. There is also the option to use ground or whole coffee beans. This machine boasts 12 grind options! Nothing like a cup of fresh ground coffee. This machine is fully automatic with customizable options for the perfect cup. The dispensing spout is adjust for multiple cup sizes. Also comes with a frother that can be stored in the fridge for later use. This machine is well worth every penny. You can’t ask for much more. Well done, Phillips! I would definitely recommend
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TamBam
Verified Purchase:Yes
Nice. Easy to use . Good coffee!!
Only wish it would stay 'on" for a longer period of time.
Only wish it would stay 'on" for a longer period of time.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Basic Coffee Machine
on July 19, 2022
Posted by: sabz411
Gender:Female
The machine looks beautiful but the coffee was watered down and did not make a good cup. I was disappointed in the performance of this higher end machine. The milk froth was great, but the overall drinks were nothing special.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, July 20, 2022
Hi,
We’d like to thank you for taking the time to write us a review. We appreciate the compliment on the design and it’s frothing abilities. It’s unfortunate to hear that the coffee quality itself isn’t what you expected. Allow us to share some troubleshooting tips that might solve the watery coffee issue.
Firstly, after purchasing it’s required to brew at least 5 cups of coffee off the bat. After this, there could be a number of things that may influence the quality. For example, a dirty brew group or a clogged coffee funnel. The grinder settings also influence the taste of the coffee. When the coffee beans are too fine, they might not absorb the water correctly, resulting in more water getting through to the cup. Lastly, the machine settings can be adjusted to get a stronger brew as well: To increase the strength, choose the highest aroma setting, set the grinder to a finer grind and select medium cup volume.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We’d like to thank you for taking the time to write us a review. We appreciate the compliment on the design and it’s frothing abilities. It’s unfortunate to hear that the coffee quality itself isn’t what you expected. Allow us to share some troubleshooting tips that might solve the watery coffee issue.
Firstly, after purchasing it’s required to brew at least 5 cups of coffee off the bat. After this, there could be a number of things that may influence the quality. For example, a dirty brew group or a clogged coffee funnel. The grinder settings also influence the taste of the coffee. When the coffee beans are too fine, they might not absorb the water correctly, resulting in more water getting through to the cup. Lastly, the machine settings can be adjusted to get a stronger brew as well: To increase the strength, choose the highest aroma setting, set the grinder to a finer grind and select medium cup volume.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Stonemill
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the machine - it takes a minute to get to know how it operates but if you read through the instructions you’re good to go … we have different tastes in coffee here and everyone is happy. Even the pew forums works well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Valia I.
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use, love my morning lattes and macchiatos! The freshly ground coffee aroma in the house is the best.
I would recommend this to a friend!
Written by a customer while visiting philips.com