Customer reviews from biobidet.com
Flow by Bemis - X Series Motion Activated Kitchen Faucet
Average customer rating
4.7
(861 Reviews)
Rating breakdown 861 reviews
5 Stars
689
4 Stars
141
3 Stars
11
2 Stars
5
1 Star
15
97%of customers recommend this product.
(
773 out of
795)
Customer Reviews for Flow by Bemis - X Series Motion Activated Kitchen Faucet
Customer Rating
5
No Comparison
on March 30, 2025
Posted by: DanBoy
from Austin, Texas
We previously purchased this faucet years ago and it was conveyed to the new owners of our home when that home was sold. For our new home, we purchased a competitor's brand that lasted less than a year. We just replaced it with this faucet and couldn't be happier. The quality of construction is incomparable to the competition.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
5
Great touchless faucet-- awesome service too!
on April 4, 2025
Posted by: JElliott
from Louisville, KY
I installed my first Flow motion activated faucet 4 years and 11 months ago. It worked flawlessly until a couple of days ago--it would shut off after a second or two. I called BioBidet hoping to get some troubleshooting help-- but after finding that it was just under the 5 year warranty wire, they sent a brand new replacement. I called on a Wednesday and got it that Friday. It's installed, and works like a champ! I expect to use it for years to come, and I can't say enough about how easily and quickly this warranty issue was handled. We especially like the pull-down nozzle feature. Special thanks to Sara!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
4
Nice unit, small drawbacks
on January 15, 2017
Posted by: James from NC
from Charlotte, NC
I recently purchased this unit and installed it a few days ago.
Pros:
- Affordable
- Looks nice when everything goes together just right
- Love the motion sensing
- Quality feels almost as nice as the unit it replaced (other unit was 2x more expensive, so I can live with the slight decrease)
- Affordable
- Looks nice when everything goes together just right
- Love the motion sensing
- Quality feels almost as nice as the unit it replaced (other unit was 2x more expensive, so I can live with the slight decrease)
Cons:
- The install was a bit odd. I have installed many faucets before and they usually utilize a nut to secure the faucet to the underside of the counter. This unit features a wing nut looking thing that can only be tightened with your hand. It also has 2 screws on it, which look as threw they can go through the counter and into the bottom of the faucet, to hold it into place. When I first saw this, I thought to myself, "what I great idea! Instead of fussing with the typical annoying nut, I can simply hand tighten this, and then use the screws to fully secure everything together." I tried to do just that, but realized that there were 2 problems, 1) the screws are on the outer edge of the wingnut, which means that the standard sized hole that is in my granite is too narrow for the screws to go through and 2) the supplied washer covers the screws anyway, so there was never a chance that they would make it. I ended up hand tightening the wing nut as much as possible (I hope its not a pain if I ever have to undo it in the future) and then just screwed the screws up into the underside of the washer, enough to be snug.
- The re-tractability of the head is a nice feature; however, when it retracts, it goes 99% of the way back in by itself, but pokes out at a slightly odd angle. From what I can tell, this is not due to needing extra force or anything like that. Instead, it is due to the head only fitting back into the unit flush in 1 exact position. If it is even off a slight hair, it will not go back into the unit 100% and sit flush. To fix it, I simply have to readjust it with my hand and it takes less than 2 seconds, but I wish it would just go back in perfectly every time. My old (different brand, non motion) version was able to do it, so I know it is possible.
- Installing the battery box was a huge pain. I suspect much of my problem was due to all of the pipes etc under my sink, so you may have an easier time if you have more access. I do not hold it against this unit specifically, as I assume it would have been just as much hassle with any other brand (motion sensing). Once I got everything installed, the instructions then called for the batteries to be installed. This was a huge pain, as the battery holder has a very long cord which was difficult to put back in place, once installed (again, given that I had very little room to work with). I would suggest that you install the batteries and close the access hatch before installing everything.
- The water flow on this unit is roughly ~30% less than my previous unit it replaced. It is usable, but definitely a noticeable difference. The instructions reference a restriction in water flow could be due to a restriction in the filter within the battery box. I did not initially check that filter, because it was a brand new unit (so I assumed it would be just fine). I have not yet taken it apart to try and see if that remedies the problem. Again, it is usable as is, I just wish it had slightly more pressure (yes my water is on full blast beneath the sink and at the handle).
- The install was a bit odd. I have installed many faucets before and they usually utilize a nut to secure the faucet to the underside of the counter. This unit features a wing nut looking thing that can only be tightened with your hand. It also has 2 screws on it, which look as threw they can go through the counter and into the bottom of the faucet, to hold it into place. When I first saw this, I thought to myself, "what I great idea! Instead of fussing with the typical annoying nut, I can simply hand tighten this, and then use the screws to fully secure everything together." I tried to do just that, but realized that there were 2 problems, 1) the screws are on the outer edge of the wingnut, which means that the standard sized hole that is in my granite is too narrow for the screws to go through and 2) the supplied washer covers the screws anyway, so there was never a chance that they would make it. I ended up hand tightening the wing nut as much as possible (I hope its not a pain if I ever have to undo it in the future) and then just screwed the screws up into the underside of the washer, enough to be snug.
- The re-tractability of the head is a nice feature; however, when it retracts, it goes 99% of the way back in by itself, but pokes out at a slightly odd angle. From what I can tell, this is not due to needing extra force or anything like that. Instead, it is due to the head only fitting back into the unit flush in 1 exact position. If it is even off a slight hair, it will not go back into the unit 100% and sit flush. To fix it, I simply have to readjust it with my hand and it takes less than 2 seconds, but I wish it would just go back in perfectly every time. My old (different brand, non motion) version was able to do it, so I know it is possible.
- Installing the battery box was a huge pain. I suspect much of my problem was due to all of the pipes etc under my sink, so you may have an easier time if you have more access. I do not hold it against this unit specifically, as I assume it would have been just as much hassle with any other brand (motion sensing). Once I got everything installed, the instructions then called for the batteries to be installed. This was a huge pain, as the battery holder has a very long cord which was difficult to put back in place, once installed (again, given that I had very little room to work with). I would suggest that you install the batteries and close the access hatch before installing everything.
- The water flow on this unit is roughly ~30% less than my previous unit it replaced. It is usable, but definitely a noticeable difference. The instructions reference a restriction in water flow could be due to a restriction in the filter within the battery box. I did not initially check that filter, because it was a brand new unit (so I assumed it would be just fine). I have not yet taken it apart to try and see if that remedies the problem. Again, it is usable as is, I just wish it had slightly more pressure (yes my water is on full blast beneath the sink and at the handle).
My list of cons may make this look like a negative review, but that is not the case. I am still giving it 4/5 stars. The purpose of my details in the cons is that it may help someone else avoid some of the things that I ran into during my install. I still highly recommend the unit, there are just a few things to be aware of.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
3
Needs back flow preventer
on March 22, 2017
Posted by: ARG1
from Toronto, ON, Canada
I love this faucet but.... the hot water back flows into the cold water which then goes into my water filter which is attached to the cold water line. There are other comments and reviews on the Costco website where I purchased the faucet and there are other people with the same problem.
Please address this issue.. is there a fix for it? Others have said that the faucet needs a back flow preventer. Can one be added to the faucet? Please advise.
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
1
Leaking like crazy
on May 5, 2018
Posted by: DanW
from Jacksonville FL
The spray head leaks like crazy. They give no layout as far as any parts that should come with the faucet spray head. So I don't know if I'm missing anything or not. Pay all this money and the thing leaks like crazy.
No, I would not recommend this to a friend.
Response from biobidet.comBy Bio Bidet Support, Support, May 9, 2018
We are sorry to hear that you are experiencing leaking. Please contact our Bio Bidet Support team at your earliest convenience so we can go over the installation of the product, as well as its components, and offer a solution. We can be reached at 847-458-2334 Monday through Friday, between 9am and 5pm CST.
Thank you,
Bio Bidet Support
Thank you,
Bio Bidet Support
Written by a customer while visiting biobidet.com
Customer Rating
4
Great faucet, but a few caveats...
on March 29, 2020
Posted by: Eryxx
from Columbus, Ohio
We've had this faucet installed in our kitchen sink for about 2 years now, and overall it's been fantastic! The auto -sensing operation has been reliable, dependable and leak-free, but we have had some relatively minor issues develop in the past few months.
First is the nozzle-head seems to continuously become clogged from within with minerals/residue, mind you, we do have a water softener, but this issue keeps recurring. Every 3-4 weeks I have to pour a small amount of CLR into the bottom of a coffee mug and place the end of the spray nozzle into the mug about 3 times, waiting 3-4 minutes between each application, then finally running the water through the nozzle to rinse. Problem solved! Until next time.
Second, the faucet developed a small leak at the junction between the control handle and the faucet body itself, after running any water for several seconds a small (1/2" - 1") puddle of water would pour out of the opening between the valve-handle and the faucet base.
Repairing/replacing the cartridge isn't overly difficult but will take you some time, tools and a little bit of know-how.
First (obviously,) shut off the water supply at the hot & cold shutoff valves under you sink. Not seeing any valves? You'll probably have to shutoff the entire home at the main shutoff, usually located in the vicinity of your water meter or wherever the freshwater line enter the structure. This would also be a great time to plug ALL of your sink drains so any small parts won't go bye-bye, you'll thank yourself later if one of them tries to escape!
Next, pry the little red/blue hot & cold indicator from the top of the control handle, I was able to use my finger nail to do so. Set it aside in a safe place, this thing will be easy to lose.
Just beneath this tiny plug is an approx. 1/16" hex-head barrel screw, back it out several turns with an Allen wrench, if it should come loose from the handle, DON'T let it fall out into the sink, ESPECIALLY if you didn't take my advice and cover/plug your sink drain(s) earlier! Once the barrel screw is sufficiently loosened, the handle should pull straight away to your right and separate from the faucet completely.
Once the handle is removed, you'll see the off-white control piece the handle had been attached to, a blue circular plastic "head" of the cartridge itself and a ring-shaped, sloping bezel surrounding the cartridge head.
Next, using only your hand, you should be able to rotate the ring-shaped bezel counter-clockwise (the top of the ring moving towards you if you're standing on the sensor-side of the faucet. Make sure the ring is dry and free of any grease, along with your hands being clean, will aid in having sufficient grip to rotate the ring.
With the bezel, removed, you're now looking at a retaining collar holding the entire cartridge in place within the faucet base. This retaining collar extends out of the faucet base and the threading you are seeing, which is what the ring-shaped bezel was screwed onto, is actually part of this retaining collar, this whole piece rotates to be removed from the faucet base.
Looking inside this retaining collar, you will see 4 small metal tabs, surrounding the blue plastic cartridge head, these are the removal/installation lugs. Now some of you with a full plumber's tool set may have a spanner capable of interfacing with any 2 opposing lugs and rotating the collar counter-clockwise and free of the faucet base, but for the rest of us, a small flat-head screwdriver (preferably an old one since the tip will likely get dinged up here) and a smaller hammer can be used to gently pound against one of the lugs until it begins to move. Once you have the collar broken-free, you can continue tapping the collar counter-clockwise until you are able to remove the collar entirely from the faucet-base.
At this point, the blue cartridge (see picture attached) should fairly easily be grasped and simply pulled free from the faucet base. Make sure you examine the faucet-side (flat side) of the cartridge and ensure the three-lobed gasket came out with the cartridge, otherwise you may have to pry it free from the cartridge base opening with your fingers or a small screwdriver. Clean the opening and especially the flat-face of the faucet base opening in preparation for your new cartridge.
This faucet takes a N35DW replacement cartridge, you'll want to liberally coat the flat side of the new cartridge (the side with the water openings) and the new 3-lobed gasket with high-quality silicone grease, making sure you don't plug the water openings with too much grease in the process. Use a toothpick or other small object to remove any excess grease from within these water channels, then place the new cartridge into the faucet base after lining up the water channels correctly. The cartridge should only enter easily in the correct orientation, if you're forcing it, stop and check your cartridge alignment.
I recommend applying more silicone grease to the threads on the retaining collar as well, this should ease removal and installation should you ever have to repeat this entire process in the future.
The grease you applied to the cartridge will probably hold the cartridge in place long enough to get that retaining collar started, but if not, you may have to hold the cartridge in place while you rotate the collar back into the faucet base. Once you're near the end of the collar's limit of travel, make sure the cartridge is still properly centered within the collar opening before tightening the collar down by hand. Now you can use the same small screwdriver and hammer to re-tighten the collar by tapping against the installation lugs within the collar, except this time in the opposite (clockwise) direction, of course. You want the retaining collar to be firmly tightened, but don't go crazy with it as you could overly distort that 3-lobed gasket between the cartridge and the faucet, or you could end up cracking the cartridge body itself, in which case you'll need to begin the whole procedure again except with another new replacement cartridge!
Next, apply more silicone grease to the inside-threads of the sloping ring bezel and replace it onto the retaining collar threads by rotating it clockwise until firm with hand-pressure only.
If your faucet handle set screw became fully removed from the handle when you removed the handle from the faucet, now is the best time to get it started back into the handle body. Place the barrel screw onto the end of the appropriate Allen wrench and pass the wrench and screw through the plug hole together until you're able to rotate the screw clockwise back into place within the handle, Make sure you don't fully seat the barrel screw yet, it should not be protruding into the rectangular opening where the cartridge stem is about to rest. Replace the faucet control handle onto the off-white plastic stem by pushing it firmly to the left over the stem until fully seated. Next, continue rotating the barrel screw clockwise using the Allen wrench until it is snug, do not use massive force here as you could crack the tip of the control stem within, forcing you to replace the cartridge yet again. Just make sure it's good and snug.
Finally, turn on your water control valves under the sink, checking for leaks at each valve and especially at the faucet base as you go (or turn the main water valve back on if you were forced to go that route.) Test the operation of the faucet for both hot, cold and mixed flows, monitoring for any leaks in the process. Let the faucet run for a few minutes and also let it stand in the off position (but with the auto sensing unit in the "flow" mode, i.e. activated) so you can monitor for leaks with no water leaving the spray head. If everything remains high & dry, you are finished!
First is the nozzle-head seems to continuously become clogged from within with minerals/residue, mind you, we do have a water softener, but this issue keeps recurring. Every 3-4 weeks I have to pour a small amount of CLR into the bottom of a coffee mug and place the end of the spray nozzle into the mug about 3 times, waiting 3-4 minutes between each application, then finally running the water through the nozzle to rinse. Problem solved! Until next time.
Second, the faucet developed a small leak at the junction between the control handle and the faucet body itself, after running any water for several seconds a small (1/2" - 1") puddle of water would pour out of the opening between the valve-handle and the faucet base.
Repairing/replacing the cartridge isn't overly difficult but will take you some time, tools and a little bit of know-how.
First (obviously,) shut off the water supply at the hot & cold shutoff valves under you sink. Not seeing any valves? You'll probably have to shutoff the entire home at the main shutoff, usually located in the vicinity of your water meter or wherever the freshwater line enter the structure. This would also be a great time to plug ALL of your sink drains so any small parts won't go bye-bye, you'll thank yourself later if one of them tries to escape!
Next, pry the little red/blue hot & cold indicator from the top of the control handle, I was able to use my finger nail to do so. Set it aside in a safe place, this thing will be easy to lose.
Just beneath this tiny plug is an approx. 1/16" hex-head barrel screw, back it out several turns with an Allen wrench, if it should come loose from the handle, DON'T let it fall out into the sink, ESPECIALLY if you didn't take my advice and cover/plug your sink drain(s) earlier! Once the barrel screw is sufficiently loosened, the handle should pull straight away to your right and separate from the faucet completely.
Once the handle is removed, you'll see the off-white control piece the handle had been attached to, a blue circular plastic "head" of the cartridge itself and a ring-shaped, sloping bezel surrounding the cartridge head.
Next, using only your hand, you should be able to rotate the ring-shaped bezel counter-clockwise (the top of the ring moving towards you if you're standing on the sensor-side of the faucet. Make sure the ring is dry and free of any grease, along with your hands being clean, will aid in having sufficient grip to rotate the ring.
With the bezel, removed, you're now looking at a retaining collar holding the entire cartridge in place within the faucet base. This retaining collar extends out of the faucet base and the threading you are seeing, which is what the ring-shaped bezel was screwed onto, is actually part of this retaining collar, this whole piece rotates to be removed from the faucet base.
Looking inside this retaining collar, you will see 4 small metal tabs, surrounding the blue plastic cartridge head, these are the removal/installation lugs. Now some of you with a full plumber's tool set may have a spanner capable of interfacing with any 2 opposing lugs and rotating the collar counter-clockwise and free of the faucet base, but for the rest of us, a small flat-head screwdriver (preferably an old one since the tip will likely get dinged up here) and a smaller hammer can be used to gently pound against one of the lugs until it begins to move. Once you have the collar broken-free, you can continue tapping the collar counter-clockwise until you are able to remove the collar entirely from the faucet-base.
At this point, the blue cartridge (see picture attached) should fairly easily be grasped and simply pulled free from the faucet base. Make sure you examine the faucet-side (flat side) of the cartridge and ensure the three-lobed gasket came out with the cartridge, otherwise you may have to pry it free from the cartridge base opening with your fingers or a small screwdriver. Clean the opening and especially the flat-face of the faucet base opening in preparation for your new cartridge.
This faucet takes a N35DW replacement cartridge, you'll want to liberally coat the flat side of the new cartridge (the side with the water openings) and the new 3-lobed gasket with high-quality silicone grease, making sure you don't plug the water openings with too much grease in the process. Use a toothpick or other small object to remove any excess grease from within these water channels, then place the new cartridge into the faucet base after lining up the water channels correctly. The cartridge should only enter easily in the correct orientation, if you're forcing it, stop and check your cartridge alignment.
I recommend applying more silicone grease to the threads on the retaining collar as well, this should ease removal and installation should you ever have to repeat this entire process in the future.
The grease you applied to the cartridge will probably hold the cartridge in place long enough to get that retaining collar started, but if not, you may have to hold the cartridge in place while you rotate the collar back into the faucet base. Once you're near the end of the collar's limit of travel, make sure the cartridge is still properly centered within the collar opening before tightening the collar down by hand. Now you can use the same small screwdriver and hammer to re-tighten the collar by tapping against the installation lugs within the collar, except this time in the opposite (clockwise) direction, of course. You want the retaining collar to be firmly tightened, but don't go crazy with it as you could overly distort that 3-lobed gasket between the cartridge and the faucet, or you could end up cracking the cartridge body itself, in which case you'll need to begin the whole procedure again except with another new replacement cartridge!
Next, apply more silicone grease to the inside-threads of the sloping ring bezel and replace it onto the retaining collar threads by rotating it clockwise until firm with hand-pressure only.
If your faucet handle set screw became fully removed from the handle when you removed the handle from the faucet, now is the best time to get it started back into the handle body. Place the barrel screw onto the end of the appropriate Allen wrench and pass the wrench and screw through the plug hole together until you're able to rotate the screw clockwise back into place within the handle, Make sure you don't fully seat the barrel screw yet, it should not be protruding into the rectangular opening where the cartridge stem is about to rest. Replace the faucet control handle onto the off-white plastic stem by pushing it firmly to the left over the stem until fully seated. Next, continue rotating the barrel screw clockwise using the Allen wrench until it is snug, do not use massive force here as you could crack the tip of the control stem within, forcing you to replace the cartridge yet again. Just make sure it's good and snug.
Finally, turn on your water control valves under the sink, checking for leaks at each valve and especially at the faucet base as you go (or turn the main water valve back on if you were forced to go that route.) Test the operation of the faucet for both hot, cold and mixed flows, monitoring for any leaks in the process. Let the faucet run for a few minutes and also let it stand in the off position (but with the auto sensing unit in the "flow" mode, i.e. activated) so you can monitor for leaks with no water leaving the spray head. If everything remains high & dry, you are finished!
I would recommend this to a friend!
Written by a customer while visiting biobidet.com
Customer Rating
3
Excellent with design issues
on January 31, 2017
Posted by: Good Friend
from Mississauga, ON, Canada
Got this beautiful faucet about 4 months back from Costco that works great too. However, it is must to note that it is putting the heating gas bill go up. When the hot and cold water is set to suit your liking and the faucet is turned off by the motion sensor it continues to mix the cold and hot water at the backend i.e. heating up the cold water line. In turn kicking the boiler to start cycle more often. Quick check .... feel the cold water pipe line down the sink that is heating up. I found that out when my water filter connected from under the sink into the cold water line started giving hot water to drink. It is creating shot circuit between cold & hot water lines. (Only when the lever is set to open (ON) & the tap is set to close (OFF) from the motion sensor). Now somehow very slow leak drop-by-drop has started near the operating lever.
No, I would not recommend this to a friend.
Written by a customer while visiting biobidet.com
Customer Rating
2
Looks nice, terrible hands free sensor though
on April 17, 2018
Posted by: Jrv912
from Maryland
Had this installed for about a week now. The installation is a breeze. The faucet looks nice, but the motion sensor is very aggrivating to use. It often takes 2-3 “waves” in front of it before it actually activates. This leads to overall disappointment with the faucet as I purchased it for its motion sensor/hands free capabilities.
Response from biobidet.comBy Bio Bidet Support, Customer Service, April 18, 2018
Hello,
We are sorry to hear you experiencing issues with the motion sensor. If you can please give us a call at 847-458-2334, we may be able to troubleshoot and diagnose the issue you are having. We are available Monday-Friday, from 9 a.m. to 5 p.m. Central Time.
Thank you.
We are sorry to hear you experiencing issues with the motion sensor. If you can please give us a call at 847-458-2334, we may be able to troubleshoot and diagnose the issue you are having. We are available Monday-Friday, from 9 a.m. to 5 p.m. Central Time.
Thank you.
Written by a customer while visiting biobidet.com