Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
3
Powerful speaker, weak battery life.
on May 6, 2021
Posted by: Josh
from Greensboro, NC
Verified Purchase:No
The sound quality is what you would expect out of Sonos. It's on par with the sound of a Sonos One, without the deep bass. At times it can hit the punchier lows, but now the robust thumping of a normal subwoofer (which is to be expected in a tiny speaker). Portability is great and setup was quick and seamless. Now the worst part: battery life. Heaven forbid you forget to turn the speaker off after use, because the next time you go to use it, it'll likely be dead. Also not a fan of the power button and how long it takes to turn the device off. It's also not very haptic feedback friendly. Overall nice speaker, but really expected the battery life to be much better than it is.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Poor Battery Life, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Powerful mobile speaker
on May 1, 2021
Posted by: Bob
from Knoxville TN
Verified Purchase:No
Integrated very easily into a legacy system. Great sound and battery life.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Great little speaker!
on May 1, 2021
Posted by: DaveD
from Hawaii
Verified Purchase:No
I have both Move and Roam speakers. I purchased the Roam after I got the Move. I was using my Move for a pool exercise class. I switched to the Roam even though it's not as powerful as the Move. It is very light and portable.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Awesome addition
on May 1, 2021
Posted by: The Coach
from Woodstock , Ga
Verified Purchase:No
Hook it up to my Sonos beam , SL speakers , and move . We use the roam to take on deck or out to the pool. Love that you don't need a button to switch from wireless to Bluetooth like you do on the Move . Great sound in a little portable speaker !
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Roam is sooo handy!
on May 30, 2021
Posted by: johnfw
from BC, Canada
Verified Purchase:No
Love to use the Roam outside of the house while sitting on the sundeck. So portable and user friendly.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Great sound, but its a poor user experience to get there.
on May 17, 2021
Posted by: Cole
from Vancouver, BC
Verified Purchase:No
First off, the product sounds really nice for its size. I replaced a UE Boom with this and the sound is definitely better. The second plus is the airplay integration so I can put them on my patio and or in rooms I don't have homepods/large speaker systems and play the same music everywhere. However, the system itself leaves a lot to be desired. First whenever they turn off they unpair from each other in stereo pair, simply turning them back on doesn't re-pair the stereo. Stereo pairing them also RESETS the equalizer to 0, removing the pair doesn't go back to the initial EQ settings those are reset too! I could get having a different EQ setting for a stereo pair and individual maybe, but at least remember this kind of stuff if you're going to constantly forget my stereo pair in the first place which is also super annoying. Basically, the only way to keep a stereo pair and EQ settings is to keep them on all the time, which is fine, but it brings me to the next problem. A few charging pads I have would only charge these for a few hours and then stopped charging them, others worked to keep them constantly charged on the pads. Yes I could plug them in or buy the Sonos magnetic charger, but then I can't just grab them off the charging pads and take them outside as easily. I was really excited about the Sonos one til I found that out, fundamentally it sounds like disconnecting it would basically be the same work as disconnecting the USBc so I didn't buy them. Finally, unlike the UE Boom setup that lets me pair multiples together and connect them via bluetooth (for situations where I'm away from airplay) there is no such capability here. I can only connect to one Roam via bluetooth at a time. Ultimately my hope is that the hardware itself is solid (it seems to be) and that Sonos will fix the poor user experience in the software. This is my first experience with a Sonos product and for a "premium" product the user experience isn't really what I was expecting.
Pros: Expandable, Superior Sound, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
A major disappointment.
on May 9, 2021
Posted by: Randy
from London, Ontario
Verified Purchase:No
Unfortunately the Roam does not live up to the Sonos quality label. The power button/bluetooth control is very awkward to use and takes some time to figure it out. The major issue is charging/keeping it charged. The unit for some reason drains the battery even if it is off. There are many blogs/comments from people who have bought the Roam. I have to charge it every day just to use it and so I'll be contacting Sonos to return it until they can come up with a better product.
Pros: Expandable, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Second Time is the charm
on June 2, 2021
Posted by: CV Guy
from Carmel Valley
Verified Purchase:No
The first Roam I purchased would not work with my complicated set up of Sonos and Vintage Speakers. I could either use the Roam or the rest of my configuration but not together. I purchase a second unit after the first hoping to have two. The first did not work but the second works fine. It works like all my other Sonos speakers. Most of the time when I move and unplug one of my units I have to get it all reset again. I don't mind as long as it all works which now it does.
Pros: Streams All My Music, and More, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com