Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
2
Great sound, minimal funtionality.
on July 1, 2021
Posted by: JDLG
from Seattle, WA
Verified Purchase:No
It's great sound, as expected, but with a 10 hour charge and nothing to secure this to a paddle board or kayak the only use for it is at home. Even that doesn't function the best. I have the Arc, highly recommend, and every time I connect my Roam to the arc the sound is always cutting in and out of from the Roam. I live in Seattle and with a 3' water resistant product, great sell, but there is nothing to secure the Roam to our kayaks or paddle boards.Nor is there an option to buy something that would safely secure it. Honestly though, for the price it is, it should have one built in.
Written by a customer while visiting sonos.com
Customer Rating
1
Very disappointing
on July 7, 2021
Posted by: Mike
from La Honda, CA
Verified Purchase:No
Roam requires a 10 watt charger, which is not included with product. Not compatible with cell phone or laptop chargers. Very disappointing.
Pros: Charging
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
I would not recommend this product to anyone.
on October 21, 2021
Posted by: Ralph
from Enderby, BC
Verified Purchase:No
Useless product from my point of view. Too complicated and time consuming and still unable to stop blinking orange light. Contacted Sonos help service, but never heard back. Reporting process for assistance, ridiculously cumbersome. Took ages to use reporting system!!! Very very bad impression with the whole experience. Wherever you the manufacturer is located, you need to wake up and acknowledge that people have much better things to do than spend hours trying to get your product to work for the public. Does one have to have a degree in computer technology to use this useless speaker???. If yes, why don't you place that warning on the packaging??? because it appears to me that it may be a necessary requirement to be able to use this speaker. After I ran into the un-relenting blinking orange light, and not able to access any support from your support service, I decided to return the product and warn everyone possible of the poor product and even poorer service. Then noticed many other reports online of same blinking orange problem that recurs numerous times, even if you manage to finally get it to work. What a ridiculously waste of people's precious time! I can't express my dissatisfaction with the Sonos Roam strongly enough. I can't find words that adequately describe the depth of my incredibly frustrating experience!!!
Pros: Blinking orange light only. Never worked. Return
Cons: Difficult Setup, I have never experienced such severe purchase, Ridiculous setup process. Time wasting!!!, Very poor set up. Stuck on blinking orange., Wouldn't work! Returned! Not impressed with setu, You need to simplify set up off line., frustration from any product purchased previousl
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Complicated and difficult
on November 18, 2021
Posted by: Mitch
from Portland , ME
Verified Purchase:No
I bought this for the ability to have it join my current systems ( I have 2 home and office ) and be able to have travel music . It does not effectively do that . I've tried to have it just as a Bluetooth speaker amd it doesn't effectively do that either .
Cons: Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
I would like to buy this product again.
on September 1, 2023
Posted by: Boba
from LA, CA
Verified Purchase:No
I have a computer with a good Logitech sound system. But I prefer the Roam as it is small and looks good on my desk and the sound is superior.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Terrible product for the price
on June 29, 2021
Posted by: Aly
from Vancouver
Verified Purchase:No
Product has poor battery, difficult to setup and keeps overheating.
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Best product line, would buy again
on May 9, 2022
Posted by: Bulldog
from Mobile, Alabama
Verified Purchase:No
The Sonos line of products are outstanding, best sound quality, the easiest setup and craftmanship put into the product inside and out is outstanding and by far the best listening equipment out there. I will continue to use Sonos and continue to add more pieces to my current set up. Thank you Sonos Team and members.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Nice small speaker
on April 7, 2021
Posted by: anon
from Philadelphia, PA
Verified Purchase:No
Given their size and weight they sound very good. Units drop out of Stereo pair frequently.
Pros: Different Music, Different Rooms, Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: Buttons are difficult to press, Unreliable
No, I would not recommend this to a friend.
Response from sonos.comBy sonos_au_pwr, sonos_au_pwr, August 6, 2025
Hello-
I am so sorry to hear you are having issues with stereo pairing your Roam. I do not see any contact info for you, but please email me at Reviews@sonos.com and I'd be happy to put you in contact directly with a member of our Technical Support Team so that we can provide assistance and find the best solution for you.
I am so sorry to hear you are having issues with stereo pairing your Roam. I do not see any contact info for you, but please email me at Reviews@sonos.com and I'd be happy to put you in contact directly with a member of our Technical Support Team so that we can provide assistance and find the best solution for you.
Written by a customer while visiting sonos.com