Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
3
Wanted to like it but
on September 16, 2021
Posted by: Dio
from Austin, TX
Verified Purchase:No
Missing the base
Cons: Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
very impressed with the quality of sound ...
on September 29, 2021
Posted by: thatgirlmaureen
from Toronto ON Canada
Verified Purchase:No
I love how these speakers work together to fill my home with music that sounds really really good. The battery on the roam doesn't last nearly as long as I thought it would and I hate having to navigate through the Sonos app to get to Apple Music ~ an extra step that gets in the way of listening to all my music.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Superior Sound, Wireless
Cons: Battery Life is short, getting to my music is not easy
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Great speaker!
on October 2, 2021
Posted by: Deemo
from Ohio
Verified Purchase:No
This is a great portable speaker ! Super easy set up. Just hold your iPhone by it & it connects automatically. Love being able to add it to my other Sonos speakers. I do suggest by the plug for it from Sonos. It charges so much better with it.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Great Sound but Battery Usually Low
on September 3, 2021
Posted by: Beefy
from Raleigh
Verified Purchase:No
Sound is pretty good for its size but it turns on every time you open the Sonos app for other Sonos speakers and drains the battery.
Pros: Easy to Set Up, Streams All My Music, and More, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Response from sonos.comBy sonos_au_pwr, sonos_au_pwr, August 6, 2025
Hi there, I am sorry to hear you are experiencing issues with the powering on/off function and appreciate you bringing this to our attention. I have just sent you an email that will help get you in direct contact with our Customer Experience Team so that we can provide further assistance. Thank you so much for taking the time to review Roam. Kind Regards.
Written by a customer while visiting sonos.com
Customer Rating
4
Decent little speaker, best thing...don't have to rely on Blue
on October 3, 2021
Posted by: rdmwpg
from Winnipeg, Manitoba
Verified Purchase:No
Decent enough little speaker. The sound isn't as big as the reviews I read had led me to believe but given it size it's alright. I've had it lose connection to the app often which is a pain requiring me to shut off the speaker to reconnect. Like that I don't have to burn my device battery to stream Bluetooth to it, although I can if I want. It's nice to be able to extend my indoor music to the outside at the same time. Battery life could be better, but again, given its size there's only so much they can do.
Pros: Streams All My Music, and More, Wireless
Written by a customer while visiting sonos.com
Customer Rating
4
Roam
on October 11, 2021
Posted by: Bitt
from Mcminnville OR.
Verified Purchase:No
Volume and track buttons in black, no contrast, hard to see.
Pros: Easy to Set Up
Cons: Volume and track buttons in black are hard to se
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Small Package, Lot of Punch
on October 8, 2021
Posted by: not_ur_dad
from Mass
Verified Purchase:No
Great bass, good battery life, super small and easy to pack
Pros: Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
I wish this operated with Bluetooth
on September 24, 2021
Posted by: Dot W.
from New York, NY
Verified Purchase:No
I use this product in my home and when traveling. It has been a challenge to set up when traveling
Pros: Easy to Set Up, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com