Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
5
Love it from the opening the box
on August 22, 2023
Posted by: Saeed212
from Saudi Arabia
Verified Purchase:No
Open bluetooth functionality to all my other SONOS speakers. Portable And great sound from a small form factor.
Pros: Expandable, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Bianca
from Canada
Verified Purchase:Yes
This product is useless!! I own 3 Sonos systems for my house and business and this is the worst product I have. Took it on vacation and have had the most difficult time trying to pair to my Bluetooth as well as the Sonos app. I will be returning it!
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
doesn't last
on October 3, 2023
Posted by: CH
from Canada
Verified Purchase:No
This died on me, with occasional use in 20 months. Sonos was unable to troubleshoot. A further search online and other sites reviews of "sonos roam won't turn on" or "orange light of death sonos roam" will show that this is all too common issue. I am not interested in 30% off a speaker that doesn't last as compensation. Buy something else.
Pros: Easy to Set Up, Expandable, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Njballa77
from Conyers, GA
Verified Purchase:Yes
Very hard to connect for the first, needs to be user friendly. Couldn't imagine gifting this to a senior community member. Total nightmare
Pros: Wireless
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
New Sonos App Has Removed Key Features
on May 13, 2024
Posted by: JS-K1
from Tahoe, CA
Verified Purchase:No
This is tough, I am a satisfied Sonos user for years with multiple products. While the speakers are great, they need the Sonos App to operate them, without a solid App the speakers are unusable. The latest App released May 2024 is a disaster and makes my current Sonos system useless. I will not buy from Sonos until the App is fixed.
Pros: Different Music, Different Rooms, Expandable, Wireless
Cons: Difficult Setup, New App Has Removed Key Features, New App Poorly Designed, No Alarm Settings Or Sleep Timers, Poor Playlist Management, Poor Queue Management
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: disappointed
from Jacksonville, FL
Verified Purchase:Yes
I confess I was looking only for a decent bluetooth speaker, not all of the hullabaloo, but okay, there's an app,etc. But now it won't connect and it wants me to reboot my router, which I do on occasion, actually did it the other day, which may be why the unit is not connected now, but c'mon, I have to reboot my router because your sorry speaker can't find the network? What junk.
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: Caufield
from Omaha, NE
Verified Purchase:Yes
Had them setup in the garage on the sides of a couple tool cabinets with magnets I put on. They are also used on the Kawasaki UTX using the same magnets on a metal pad on the dash. Due to the poor battery life, they just stay stationary in the garage and aren't reliable on the UTVs. Great for a lightweight easily movable speaker for around the house; not recommended for a truly mobile option.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Is constantly disconnected
on February 3, 2024
Posted by: Emily
from Colorado
Verified Purchase:No
This is the most frustrating purchase I've made in a very long time. The Sonos Rome is only connected and working about 5% of the time. The rest of the time it either is not in my device list or simply won't play music. I bet I spend 30 minutes to an hour a week powering it on and off, doing factory resets and trying to get it to reconnect. Absolute waste of money, and wish I had gone with Bose.
Pros: Wireless
Cons: Awful Connection, Difficult Setup, Difficult to Use, Rarely in my Sonos devices list, Unreliable, Will not play music
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com