Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
1
It's a brick. Highly disappointed
on January 4, 2023
Posted by: Chris
from New Jersey
Verified Purchase:No
Loyal Sonos user, playbar, arc, sun, 4 ones and I love them all. This roam is garbage though. Preordered and was super excited. From the moment arrived it's been nothing but a headache. Nearly every-time I turn it on, solid orange light as if it had never been set up, sits in a drawer for months- take it out to use and remember why it's away.
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Nothing Workks
on December 30, 2022
Posted by: Big Foot
from Boynton Beach, FLl
Verified Purchase:No
cannot get voice recognition States Spotify is not available on Sonos yet Customer Service is difficult
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Would not buy again.
on December 29, 2022
Posted by: Jason
from Kansas City, MO
Verified Purchase:No
System sounds good, but had multiple people in the home trying to set up, causing frustration. The music selection is limited.
Cons: Difficult Setup, Difficult to Use, Limited music selection, Unable to use as a blue tooth speaker.
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Got two roams to go with my ray can't get them to sync up o
on December 29, 2022
Posted by: John
from 24590
Verified Purchase:No
for my tv
Pros: Free Control Options, Wireless
Cons: Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Great Travel Companion
on December 29, 2022
Posted by: Mark
from Michigan
Verified Purchase:No
Really excellent for music during trips. Just used it for 3 weeks in Germany and it was awesome to have music in the morning and evenings wherever we stayed. Could not ask for anymore. The ROAM is also a great addition to the home setup. I use it to float between rooms that don't have a dedicated speaker.
Pros: Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Sonos Roam struggles
on December 24, 2022
Posted by: Trev
from Christchurch New Zealand
Verified Purchase:No
Used to improve my smart tv sound in my caravan. The set up is ridiculously difficult. Why do I need the Sonos app? I have another tiny speaker that seamlessly connects to my iPhone. I have 2 tvs and it will only connect to one. I want a speaker in each room on each tv.
Pros: Superior Sound
Cons: A real pain to set up. Why do I need the app?, Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Gift. But I would not buy
on December 17, 2022
Posted by: Tim
from Rock hill sc
Verified Purchase:No
Receive two Sonos roams as gifts. Neither will last longer than four hours on battery power. Completely worthless. Maybe it should be called roam, "but not too far from the cord"
Pros: Superior Sound, Wireless
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would not buy this again.
on December 12, 2022
Posted by: Cliff
from Williuamsburg VA
Verified Purchase:No
The roam works well with WiFi from the phone. It pairs well with the PC via Bluetooth, but have never been able to actually get it to play music from the PC.
Pros: Superior Sound
Cons: Bluetooth, Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com