Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
1
Bluetooth connection problems
on March 26, 2023
Posted by: Disappointed customer
from Oakland, CA
Verified Purchase:No
Drops bluetooth connection very frequently. It's been really frustrating trying to get it to stay connected, to the point where I sometimes just give up. Not a joy to use.
Cons: Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Won't stay connected.
on February 17, 2023
Posted by: Big D
from Chicago
Verified Purchase:No
I'm on my second one. My first one stopped working and was still under warranty. It was replaced with a refurbished one and it won't stay connected to the app and other Sonos speakers I have. It's the same pro7ihad with the first one I had.
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Roam is terrible
on January 25, 2023
Posted by: Whatever
from NC
Verified Purchase:No
With the Ray. Ray works great. Roam is horrible and keeps losing wireless. (6 feet from Ray).
Pros: Wireless
Cons: Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Would not by again
on January 20, 2023
Posted by: Coop
from Butler pa
Verified Purchase:No
Purchased with the intent on using with my tv sound bar system. Very poor results. Sound out roam is so far out of sync with tv it can not be used.
Cons: Difficult Setup, Difficult to Use, Extreme delay in speech with tv
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Highly disappointed
on January 11, 2023
Posted by: Rosco
from Eugene Oregon
Verified Purchase:No
I've been waiting months for the Roam to go on sale. I was highly disappointed in the product performance and operation. Getting it to connect was exhausting and the sound quality was mediocre. Product for the price is not worth the money.
Pros: Wireless
Cons: Difficult Setup, Difficult to Use, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Not compatible with older speakers
on January 11, 2023
Posted by: Sliver
from Seattle WA
Verified Purchase:No
Incompatible with my existing speakers. Would not buy again.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would NOT buy this again
on January 9, 2023
Posted by: Baylen
from Nashville TN
Verified Purchase:No
I was really looking forward to these Roam speakers. The set up on multiple devices is clunky and difficult. The WORST feature is the ridiculously LOUD Jack-hammer sound that starts when the battery gets low. The sound is 10x louder than the music. I WOULD NOT recommend these to anyone.
Pros: Different Music, Different Rooms, Wireless
Cons: Difficult Setup, Difficult to Use, LOUD Jack-hammering sound when battery gets low, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Incredibly underwhelming
on January 8, 2023
Posted by: 404burt
from Atl
Verified Purchase:No
Stunned at 1) poor sound, 2) requirement I am forced to use your app to play music, 3) tie up my phone, 4) unknown integration to third party media servers, 5) lack of control forced to your services, 6) ads I want to Bluetooth connect to my Alexa, like I do with my various Sony devices. If it can be done it is so painful I gave up.. I've always heard Sonos was the top shelf for sound. Wow, nope. I want to be in charge of my music. Oh , work with my Plex Media server? I gave up. Tie up my phone to stream to the Sonos, more waste. "Alexa, play (any artist or an artist in my Plex) " now that's easy and leaves my phone alone. I can get ads w Pandora or iTunes and control my player, if I want ads.
Cons: Difficult Setup, Difficult to Use, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com