Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
2
Does not integrate well with One Speakers and/or Soundbars
on June 21, 2023
Posted by: Rick from McFarland
from McFarland, WI
Verified Purchase:No
This speaker is simply a travel speaker. If you want this speaker to be used in your house with the rest of your Sonos system. This speaker is not for you. If you would like to easily set this speaker up with Google or Alex to play music from Spotify, this speaker is not for you. It is simply a speaker. This is not a smart speaker in any way.
Pros: Superior Sound
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Skip the purchase
on June 21, 2023
Posted by: Jb atl
from Switzerland
Verified Purchase:No
For the price, just about any other Bluetooth speaker will compete and likely beat the Roam. Does not link with subs, so bass is out of the question. Anyone who reviews this as having bass should listen to other small portables. Skip it and look for something else. I have have amp connects, subs, beam and era
Pros: Easy to Set Up
Cons: Doesn't link with sub, No bass, Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Disappointed in sound
on June 21, 2023
Posted by: douglas gaibler
from Herndon va
Verified Purchase:No
Not as good of sound as less expensive similar prifucts by others Disappointed
Pros: Easy to Set Up, Expandable, Wireless
Cons: Poor Sound Quality
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
1
Sound Quality is a10/10.. Connectivity is a 1/10
on June 20, 2023
Posted by: Jo
from Virginia Beach, VA
Verified Purchase:No
I bought this for the sound quality and it doesn't disappoint but it is probably the most difficult bluetooth device I have ever used. It rarely comes up as an option on my Bluetooth even when I'm at home connected to my own Wifi. Very frustrating for the price point
Pros: Superior Sound
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
OK but not a Sonos standard
on June 20, 2023
Posted by: DAB55
from GA
Verified Purchase:No
Disappointed, as it lacks the highs and limited volume for outdoor use.
Pros: Streams All My Music, and More, Wireless
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Roan is great ... once you finally get it set up
on June 18, 2023
Posted by: Bill
from Prior Lake MN
Verified Purchase:No
Great product once you finally get it set up - Sonos - I expect more - it's a Bluetooth speaker - why not Bluetooth out of the box with an option to add to sonos system if you want to??? I suspend 90% of users would not go to the lengths i did to make it work. Be better sonos!
Pros: Free Control Options, Streams All My Music, and More, Superior Sound
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Stopped working at just over
on June 17, 2023
Posted by: rms
from Texas
Verified Purchase:No
At around a year it would stop working intermittently and was difficult to start up again. A few months later it stopped working altogether. I tried charging it both wireless and wired to no avail. I really liked it when it was working but because it stopped working so soon I would never buy it again.
Pros: Streams All My Music, and More, Superior Sound, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
Constantly looses WiFi connection
on June 15, 2023
Posted by: Mike
from Chicago
Verified Purchase:No
They are easy to setup but they often lose contact with WiFi and disappear from my system. I have often do system reset and add them back. This is not a problem for my Sonos One speakers I connect via Ethernet. My WiFi is very strong and have no problems with other WiFi devices in the home. Frustrating to say the least.
Pros: Superior Sound, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com