Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
3
Difficult to connect and battery does not last long like tha
on June 5, 2021
Posted by: Greatise
from Canada
Verified Purchase:No
It disconnects very easily, difficult to link with my Spotify. Battery does not last long. Good sound quality and lovely how it adjusts to the environment you are in.
Pros: Different Music, Different Rooms, Free Control Options, Wireless
Cons: Difficult Setup, Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Set up a hassle
on June 6, 2021
Posted by: D
from Boston
Verified Purchase:No
Sounds very nice. Set-up, with the online requirement, far too involved/difficult. Example-no instructions included-only note to download app, follow instructions. But no info on 'which' of the apps to download.
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Maybe...I would buy this again.
on June 18, 2021
Posted by: Chris
from Langley, British Columbia
Verified Purchase:No
Good sound. Easily portable. Nice looking design. Huge flaw is very poor battery standby. Roam should have an option to set auto off, to save battery life. I've had this a couple weeks and have found that even after a day or two the fully charged battery is at or near zero. If there was an option to have the unit automatically power down after a specified time, this greatly improve its performance. At present we power it down after each use but is awfully easy. Soft ware update for this seems like an easy fix. Thanks!
Pros: Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great addition to the Sonos Family
on June 13, 2021
Posted by: Andrew
from Canada
Verified Purchase:No
Already had an investment in Sonos and had been waiting for something just like this. Once I had in hand I can attest that it checked all the boxes I hoped it would. It had balanced clarity with portability, and allowed me to expand my Sonos system around the house to areas I normally wouldn't have plus take it with me when outdoors. The wireless charger may be pricey, but it is well built and the magnets allow it to connect properly each time. Plus, since I intend to have it on there for a big portion of the day it seemed like the better option. The only negative right now seems to be the battery, which isn't a concern for me because of the charger, but will be for those who want to use it as a portable speaker for long periods. If you just want a BT speaker or don't have other Sonos speakers already then this may not be for you, but for everyone else it is definitely something to consider.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Battery
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
I think it needs an updated design
on June 21, 2021
Posted by: Jolie
from Colma, CA
Verified Purchase:No
Good size to move around but at the same time the on/off button is so easily touched that if you put it on your backpack, you'll end up with a drained battery! Defeating the purpose for the Roaming.
Pros: Streams All My Music, and More, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Good product overall with some kinks
on June 14, 2021
Posted by: Review123456
from New York, NY
Verified Purchase:No
Portable. Meshes well with other Sonos products. The ability to pick up sound from or transfer sound to another Sonos speaker is amazing. Bluetooth is a game-changer for this system as no other speakers let you connect via Bluetooth - opens up different avenues for streaming sound including videos from the laptop. Airplay is unstable when compared to other Sonos products. Sound quality is okay but you shouldn't expect greatness from something of this size.
Pros: Expandable, Wireless
Cons: Unreliable
Written by a customer while visiting sonos.com
Customer Rating
3
I would think twice about buying this product
on June 26, 2021
Posted by: Dagger
from Cranbrook, BC., Canada
Verified Purchase:No
Sound is very crisp and clear. Won't connect to bluetooth so no good away from wi-fi. Very complicated to download songs from computer.
Pros: Different Music, Different Rooms, Expandable, Superior Sound, Wireless
Cons: Difficult Setup, Difficult to add playlists, Won't connect to Bluetooth
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Solid little speaker
on June 27, 2021
Posted by: Listener
from US
Verified Purchase:No
Great sound, although it doesn't go very loud. Easy to use. Biggest annoyance is turning it off completely. The power button just defaults to a "sleep" mode, which drains the battery. To turn it completely off you need to hold the button down for several seconds, but it can be kind of a pain to make sure you're actually holding it down due to the "soft" feel of the button.
Pros: Easy to Set Up, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com