Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
3
Great sound bad connection
on May 4, 2021
Posted by: Jamie
from Reading,PA
Verified Purchase:No
Love the design great sound when it works . Disconnects while Apple Music is still playing multiple times. I do not have this issue with my Sonos arc
Pros: Easy to Set Up, Superior Sound
Cons: Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great sound quality!
on May 4, 2021
Posted by: Ric
from Yorba Linda CA
Verified Purchase:No
I love the Roam, the quality is amazing. My only challenge is how to use the Sleep Mode. I will connect it to my phone, then put it into Sleep Mode, and leave it. I then go on an errand, using my phone in the car (using CarPlay). When I return, the Roam has turned itself on (no idea why). If I don't use it, it will stay on until the battery is depleted. To combat this, I am turning the Roam all the way off each time - which defeats the Sleep Mode feature.
Pros: Superior Sound, Wireless
Cons: Not sure how to use Sleep Mode
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Big Sound from a Little Package
on May 4, 2021
Posted by: tomnj2000
from Clinton, New Jersey
Verified Purchase:No
Use regularly on the patio. Excellent sound, easy to use and works perfectly with the Sonos app
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Well sound is good. App not very user friendly.
on May 4, 2021
Posted by: MC Bill
from Houma LA
Verified Purchase:No
We use it outside. App isn't user friendly. Added Roam lost my living room sound bar. Saving music? Sink with living room sound bar? Not feeling it was worth the price.
Pros: Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Excellent product.
on May 4, 2021
Posted by: Saltydog44
from Burlington, NC
Verified Purchase:No
The sound rivals much larger and more expensive units. The idea that it is portable is like icing on the cake.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Sonos Excels Yet Again
on May 4, 2021
Posted by: Serotataguy
from Naples FL
Verified Purchase:No
My only issue with my Sonos products was the lack of portability when traveling. Even the Move is too big. But the Roam solves the portability issue. Small, Bluetooth capable, incredible sound. This has it all and will be going with us on all future vacations.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2
Good sound; poor connectivity and battery
on May 4, 2021
Posted by: Al
from Miami, FL
Verified Purchase:No
I am trying to connect it to an Apple TV 4K. I have to manually connect it to the Apple TV every time I want to use it. With the Bose speakers, they connect automatically when I turn them on. Also the battery seems to last only a few hours. Sound quality is good though. If I had to do it again though I wouldn't do it because I need the device to remember the things I connected to and let me toggle between them from the device instead of from the things I'm connected to.
Pros: Superior Sound, Wireless
Cons: Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
How does it sound this good at this size?!
on May 4, 2021
Posted by: Philip
from Boston, MA
Verified Purchase:No
The Roam is absolutely fantastic for having music with you wherever! The convenience of battery power, waterproofing, and wifi or bluetooth mean it's perfect for pretty much any setup. I usually have it in the shower, listening while I get ready in the morning. Then I'm able to take it outside and listen in the backyard with strong wifi, even when my phone seems to give up trying to connect. And out in a park, the bluetooth means loud music with friends. The sound is also fantastic, especially for the size. It always sounds right with active TruePlay. Plus, dropping it on any wireless charger and it's always topped up with charge for the next adventure.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com