Customer reviews from sonos.com
Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Average customer rating
3.8
(2,316 Reviews)
Rating breakdown 2,316 reviews
5 Stars
1,139
4 Stars
350
3 Stars
309
2 Stars
222
1 Star
296
67%of customers recommend this product.
(
1,501 out of
2,227)
Customer Reviews for Sonos - Geek Squad Certified Refurbished Roam Smart Portable Wi-Fi and Bluetooth Speaker with Amazon Alexa and Google Assistant - White
Customer Rating
3
Sound isn't bad, but doesn't play well with Sonos system
on August 17, 2021
Posted by: Just Me
from Nashville, TN
Verified Purchase:No
The speaker sounds fine, though not the best sound at this price point. Still, it's clear and powerful for its size, and very much waterproof so far. The reason for purchasing was to have an outdoor/portable speaker that integrated with my existing Sonos ecosystem. Unfortunately, having the Roam in the mix has caused several issues, from skipping to missed tracks in a playlist to no audio at all, from all speakers, not just the roam. Once I fully shut the roam down, everything is fine.
Pros: Easy to Set Up, Streams All My Music, and More, Wireless
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Avoid this investment
on August 11, 2021
Posted by: Pro-Sonos
from Noblesville
Verified Purchase:No
Connection reliability and poor battery life make theses unreliable. I will be returning them
Pros: Expandable, Streams All My Music, and More, Wireless
Cons: Battery, Difficult Setup, Difficult to Use, Not compatible with gen 1, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
First disappointment with Sonos
on July 28, 2021
Posted by: HenryV
from Saint Louis
Verified Purchase:No
Roam is great for small groups outside - poolside, beach, and hot tub. Perfect for picnics. Bluetooth is important. Major drawback is extremely poor battery life. 2-3 hours max. Drains on its' own when not turned on. Every other Sonos I own (8 of them) is a 10/10. Roam is a 6/10
Pros: Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
I would NOT buy this product again
on July 25, 2021
Posted by: TiminVan
from Vancouver, Canada
Verified Purchase:No
All my home and portable devices are Apple... I was looking forward to streaming to his speaker via Airplay. Unfortunately, after repeated attempts,I cannot get Airplay to work (using Bluetooth works fine).
Pros: Superior Sound
Cons: Airplay Doesn't Work, Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Easy to set up, replace for SL mini, battery not reliable
on July 23, 2021
Posted by: Davo the Fast
from Dallas, Tx
Verified Purchase:No
Recently replaced Bose set up just to try sonos. I love the easy that set up is and zero sound delays between all of the speakers . Specifically this one sound is okay but battery just wont last what was advertised or similar product from other brands. Giving it 3 stars because battery is what is supposed to be different vs an one model and definitely would not rely on this alone if I need some music on the road.
Pros: Easy to Set Up, Wireless
Cons: Battery
Written by a customer while visiting sonos.com
Customer Rating
3
Sonos Roam
on July 22, 2021
Posted by: Kurrk
from NY
Verified Purchase:No
Speaker sounds good, battery life is not as good as the other speakers, wifi connectivity awful and standby battery life is poor at best. Sonos you need to upgrade software for wifi connectivity for 5 GHz. I have Google wifi and there is no way to connect at 2.8 GHz. Most of the router run 5 GHz.
Pros: Superior Sound
Cons: Difficult Setup, Unreliable
Written by a customer while visiting sonos.com
Customer Rating
2
Not worth the trouble
on July 16, 2021
Posted by: Ram
from Washington, DC
Verified Purchase:No
The product requires too much micro-management. Fully charged, it dies within two days even if you aren't playing a lot of music. If you manually turn it on and off every time you want to play music to save battery life, you can perhaps extend it another day. On top of that, now the whole thing won't reset. Not worth the trouble.
Cons: Poor Battery Life, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
not ready
on July 14, 2021
Posted by: gg
from philadelphia
Verified Purchase:No
wold be nice if they included the appropriate charging cord, I could not set mine up because I did not have a cord powerful enough! I'm not an IT person, I listen to music, so why should I have to buy an additional item I had no idea was required in order to listen to any music! then, when I talked to the helpless desk the person on the phone was only trained to read a script, they had no idea what they were talking about, so I had to speak to a supervisor who gave me the explanation of the charging cord, they sent me a new one. which means, I bought it in May and had to wait until July to receive the appropriate cord so I could set it up!!! The other thing, the on/off switch is so slight you can't tell if its on/off, it's too flat! this product was not at all thought about and I don't think it's intended for users, only IT people
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com