Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
5
BEST PHONE EVER!
on July 28, 2024
Posted by: Iluvmyman
I had this phone sence it came out it is so amazing, Definetly my favorite phone ive had so far. It has great quality.
Written by a customer while visiting Samsung US
Customer Rating
4
Three year old phone
on May 2, 2025
Posted by: Thomas
Expertise:Intermediate
Ive had this phone for three years and i truly do love it, it has pictures that I'm scared of losing as i switch phones, but thats the thing about time and change, it's scary. The only problem with this phone is that it can't take calls, it can't receive calls, i can't sind or get text messages anymore unfortunately because aside from that everything has been perfect with this phone, not a single crack.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R, May 21, 2025
Hey Thomas,
Thank you for sharing your experience with the Galaxy A12! We’re thrilled to see how it has become a valuable part of your life over the last three years. If you’re ready to upgrade, this is a great place to begin. We appreciate you choosing Samsung. Thank you for reaching out!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A12! We’re thrilled to see how it has become a valuable part of your life over the last three years. If you’re ready to upgrade, this is a great place to begin. We appreciate you choosing Samsung. Thank you for reaching out!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Dependable Phone.
on May 13, 2025
Posted by: Jos63
from Spokane Valley, WA
Great phone, I have purchased it years ago and still works fine. Has been serving me well for several years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone I've Ever Owned
on August 15, 2025
Posted by: AJ4283
This is by far the slowest, buggiest, most infuriating phone I've ever owned, and that's coming from someone who switched to this from a Pixel 6, the second worst phone I've ever owned. Every single app crashes almost constantly. Even the built in keyboard app crashes. THE KEYBOARD!!!! How does one of the most basic features of a smart phone crash?
And on top of that, it's incredibly slow. Imagine trying to type a simple message, but nope! You have to wait over 10 seconds just for the keyboard to pop up, and then for each letter you press, it takes upwards of 3 seconds for the letter to show up in the message. Then you make a mistake and don't realize it until you've pressed 10 more letters, but you can't do anything about it because it'll take the phone half a minute to catch up. And by the time you're finally able to fix it, you forgot what you were trying to type in the first place. That's my daily life now.
I have no idea how Samsung messed up this badly. I've had other Samsung phones in the past and they didn't have these issues. But this one is almost unusable half the time and slower than a snail the other half.
And on top of that, it's incredibly slow. Imagine trying to type a simple message, but nope! You have to wait over 10 seconds just for the keyboard to pop up, and then for each letter you press, it takes upwards of 3 seconds for the letter to show up in the message. Then you make a mistake and don't realize it until you've pressed 10 more letters, but you can't do anything about it because it'll take the phone half a minute to catch up. And by the time you're finally able to fix it, you forgot what you were trying to type in the first place. That's my daily life now.
I have no idea how Samsung messed up this badly. I've had other Samsung phones in the past and they didn't have these issues. But this one is almost unusable half the time and slower than a snail the other half.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, August 18, 2025
Greetings AJ4283,
We enjoy hearing about your Galaxy A12 experience. These devices are known for their user-friendly design and efficient multitasking. If things feel a bit slow, we suggest restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Also, be sure to keep your device software current. We're glad you’re part of the Galaxy journey. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We enjoy hearing about your Galaxy A12 experience. These devices are known for their user-friendly design and efficient multitasking. If things feel a bit slow, we suggest restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Also, be sure to keep your device software current. We're glad you’re part of the Galaxy journey. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5
Would recommend? Yes
(
1 out of
1)
Design
5
Features
5
Performance
5
Value
5