Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
2
Slow processor and insensitive touch screen
on January 20, 2022
Posted by: Anonymous
from Indianapolis
even with comparatively small number of apps, these models don't have the capacity to multitask, or processor faster [functionalities].
my phone often gets crashed/restart by itself without any prompt.
texting ability [completes the wordings slow] and touch sensitivity are poor.
despite being cheap with some service providers, i wouldn't recommend this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 20, 2022
Hello Titto Augustine, thank you for bringing this to our attention. I understand how frustrating this must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the phone crashing. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001475/) to an article that will help you troubleshoot the phone rebooting. In order for us to look further into your other concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144096425
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144096425
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
not good product
on December 8, 2021
Posted by: Anne
this galaxy a12 sucks the camera does not work half of the time the volume is not good on this phone either and its so slow i hate it with a passion but can not afford another might go back to see if i can exchange it for something better don't get this product
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 9, 2021
Hello Anne, thank you for bringing this to our attention. I understand how frustrating this has been for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001329/) to an article that will help you troubleshoot issues with the camera app. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001605/) to an article that will help you troubleshoot slow mobile data speed. In order for us to look further into your concern regarding the volume, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964454
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964454
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 12, 2022
Posted by: Brianna
from Redding California
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this phone as an upgrade and I'm more in love with it then the last samsung I have fantastic for taking pictures and playing games
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on December 15, 2022
Posted by: Chase
from Minnesota
Expertise:Intermediate
I got this phone around 2021 at first I didn't think it was that bad but the camera is absolutely trash and it only takes good pictures 20% of the time and this phone is getting laggier and laggier the more I use it. Also it recently starting to jave apps crash alot and they are also extremely laggy. Please don't buy this phone even on a budget you won't be happy.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 19, 2022
Hello Chase, thank you for taking the time to review your Samsung Galaxy A12. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences with our products. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship, linked below. If you were wanting to stay in the A Series family of devices, please take a look at the Samsung Galaxy A23. This device has a higher resolution of 1080 X 2400 (FHD+) and the rear camera has a 50.0 MP + 5.0 MP + 2.0 MP + 2.0 MP rear camera resolution. Does your phone have the most updated version of its software? I have included it below for your convenience. Please update your software, if needed, then reach out to Samsung Support if you would like further assistance. Samsung Support can also answer your questions, take any feedback you would like to provide, and assist you in troubleshooting your devices. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/compare/#category/N0002101/products/SM-A125UZKAVZW,SM-A236UZKDXAA,SM-A326UZKNBST,SM-A426UZAAVZW
https://www.samsung.com/us/compare/#category/N0002101/products/SM-A125UZKAVZW,SM-A236UZKDXAA,SM-A326UZKNBST,SM-A426UZAAVZW
Written by a customer while visiting Samsung US
Customer Rating
1
You want to go backwards by this phone
on December 9, 2023
Posted by: I hate this phone
I have never hated something so much as the this phone. everything about it is taking me back 5 years and the makers of this phone that puts it out there it is absolutely the worst thing I have ever experienced. I don't even have words you want to go backwards by this phone
Response from Samsung USBy Social Commerce, December 11, 2023
Hello there, we appreciate you sharing your thoughts with us about your Samsung Galaxy A12. We understand our customers have a wide variety of needs, wants, and budgets for their chosen device. We would be more than happy to assist you with the features of your device you are struggling with, if you would like. We have provided a link to the full device manual and the Samsung Support Team to help maximize your experience with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Battery
on February 9, 2022
Posted by: Mari
the battery is great. battery will last more than 24 hours depending on usage. i just wish that it was a little smoother. the camera didn't let me scan qr codes. it had a pretty good picture though. i liked it
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on June 9, 2022
Posted by: Ronnie
this is the worst phone i have ever owned. it's very slow and sometimes doesn't respond to touch controls.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Thank you for your feedback on The Samsung Galaxy A12. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Best,
-Michael
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2022
Posted by: W00g3n
from Oklahoma City, Oklahoma
[This review was collected as part of a promotion.] This is my first smart phone. It's was really to learn how to use and it has several features that make it easier to use. For example the area that is behind the home screen where you can sort and store your apps. It makes it simple when you're looking for something to use
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US