Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
4
It has dark mode
on April 12, 2022
Posted by: Themidgetmenace
from Oregon
[This review was collected as part of a promotion.] I bought this a year ago and it's pretty good. Okay
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera
on April 12, 2022
Posted by: Kelly
from Nipomo, Ca
Expertise:Intermediate
[This review was collected as part of a promotion.] Love the camera. The pictures are awesome. Almost professional quality.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It works...occasionally.
on April 12, 2022
Posted by: Bobby
from Clermont, Florida
Expertise:Intermediate
[This review was collected as part of a promotion.] What can I say other Samsung has really taken a major nose dive since the last Samsung phone I purchased over a decade ago. That phone still works even though the technology is no longer supported. This new A12 phone might make a good tire chock but as a phone I'd probably be better off with 2 cans and some string. Of course, it could simply be AT&T's crappy phone service. I'm just not sure anymore...
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi Bobby,
Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy A12 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144418225
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great Budget Phone!
on April 14, 2022
Posted by: LF_1
from Arkansas
Expertise:Intermediate
The Galaxy A12 is a great phone at an affordable price point. I purchased it a month ago. The design is nice, it has a unique texture with a matte finish making it easy hold. This phone features a large 6.5" display with HD+ resolution that is very vivid. I am impressed with the quality of the videos while streaming. The speakers have decent sound. One of my favorite features is the rear quad camera setup that looks very sleek. It takes nice pictures and videos. The long battery life is a plus but it charges slowly which is one of the downsides. Overall I would definitely recommend the A12.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply excellent features
on April 14, 2022
Posted by: Dmax
from California
Expertise:Expert
[This review was collected as part of a promotion.] I was looking for an unlocked phone and this one is just what I need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The "Good" Phone
on May 17, 2022
Posted by: Anthony
the galaxy a12 is okay (kind of). the processer is slow and won't respond. it cannot handle heavy games and has external storage that runs down very quickly. even with an sd card inserted, it still runs out. although the camera is fine. it takes perfect pictures, and the screen is okay for some movies. phone calls are really good. and so do video calls. i would recommend this phone but only for the camera, movies, and phone calls.
I would recommend this to a friend!
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Anthony. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy A12. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. For additional storage, you can use external storage as an option.
How to keep your Galaxy phone from slowing down https://www.Samsung.com/us/support/answer/ANS00078985/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513064
Have a great day.
^Charles
How to keep your Galaxy phone from slowing down https://www.Samsung.com/us/support/answer/ANS00078985/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513064
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Phone
on June 28, 2022
Posted by: Faye
from Clio, MI
i've had this phone for 3 weeks, and it is a terrible phone. i had the a10e for three years and that phone worked better than this one after that long. this phone is slow, sluggish to respond to the keyboard, and the aux input struggles to properly connect to the cable. extremely upset i bought this phone.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy A12. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend..Best Phone Ever!!!! Samsung A12
on June 29, 2022
Posted by: richardlee
from Sheboygan Wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded my phone from an LG to a Samsung A12
and its the best phone Ive ever had! Highly recommend Samsung
and its the best phone Ive ever had! Highly recommend Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US