Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
3
Features
on March 25, 2022
Posted by: hamood
from Texas
[This review was collected as part of a promotion.] Its has good Features but its slow and it Lags alot
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi Hamood. Thank you for bringing this to our attention. I see you have some concerns with Galaxy A12, slow and lag. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370838
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370838
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A12 Quad Camera 32gb
on March 26, 2022
Posted by: DaddyDave
from Giddings, Tx
Expertise:Expert
[This review was collected as part of a promotion.] I bought this last June in 2021, it's been an enjoyable user experience. The most recent system update however has significantly slowed the device down. The camera however, I can't stress the camera is outsanding. I'm simply in love with the photos it can take.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its...a workable phone
on March 27, 2022
Posted by: Jayden
now dont get me wrong this phone is fine it get the job done not with the best performance but it works.
heres the catch though im not sure if its because of me or its the phone but randomly my phone will glich out and i have to reset it every time i even tried to factory reset it. it still wont go away.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Jayden. Thank you for bringing this to our attention. I see you have some concerns with Galaxy A12. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Perform a factory reset on your Galaxy phone https://www.samsung.com/us/support/answer/ANS00062029/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380066
Have a great day.
^Charles
Perform a factory reset on your Galaxy phone https://www.samsung.com/us/support/answer/ANS00062029/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380066
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 12, 2022
Posted by: Cable
from Wausau wi
Expertise:Intermediate
[This review was collected as part of a promotion.] Glad I bought the a12 it has good features and it's an all together a good phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Small and slow
on April 12, 2022
Posted by: Jetx2179
from Ocala florida
Expertise:Expert
[This review was collected as part of a promotion.] I got as an extra device I hate it its so slow wish I would have went to a better phone
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Jetx2179,
Thank you for sending this review. We are saddened to hear about your recent experience with your Galaxy A12, as the performance is running slow. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly click this link below to help you with the performance of your device:
https://www.samsung.com/us/support/answer/ANS00078985/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407441
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Doesn't have screen shot capability just not happy
on April 12, 2022
Posted by: Bcjamme2017
from Aiken, SC
Expertise:Expert
[This review was collected as part of a promotion.] I bought the phone a little over 2months ago and hate to say I wish I would have gotten another phone. I don't know I it's because it's a Samsung and I'm not use to it or what. U liked the LG I had before
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Gabe,
Thank you for reaching out. I am saddened to know that this did not meet your expectations, as the screenshot feature isn't available on the Galaxy A12, and I know how disappointing it can be when some features aren't included with the device. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431344
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out. I am saddened to know that this did not meet your expectations, as the screenshot feature isn't available on the Galaxy A12, and I know how disappointing it can be when some features aren't included with the device. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431344
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Easy for me to use
on April 12, 2022
Posted by: nrcarebear
from Pleasant Grove Utah
Expertise:Intermediate
[This review was collected as part of a promotion.] My daughter helped me to get this phone I'm old so I can use it easy.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love our Phones
on April 12, 2022
Posted by: Toya J
from Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] About 3 for my children from last year and at Christmas and they work great take great pictures good reliable service
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US