Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
1
I feel like i downgraded
on January 26, 2022
Posted by: The a12 is trash
Expertise:Intermediate
Coming from owning a galaxy s7 active, i can tell you that this phone sucks, the a12 is by far the biggest downgrade i have ever gotten. If i were able to switch back to my s7 active i would do so in a heart beat, a nearly 7 year old phone can play games and just do about everything way better than the a12 can. I wanted to give it a chance but i just simply cant handle how much of a downgrade this is
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 26, 2022
Hey there, thank you for taking the time to leave this review. We are sorry to hear of your experience with this phone. I understand how it can feel when expectations don't quite meet. We would be more than happy to look into any issues you may be having with the phone. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115117
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115117
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever
on December 26, 2021
Posted by: fedup
i've almost always had samsung phones but this one is the worst phone i've ever used. i hate every single thing about it. samsung really dropped the ball on it. they are much better than this piece of crap. now i have to spend more money to risk buying another phone. i have never had a phone i hated let alone hated this much
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 31, 2021
Hello fedup, thank you for sharing your experience. I understand how it can feel when expectations don't quite meet. We would definitely like to look into any issues you may be having. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034703
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034703
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK
on November 1, 2022
Posted by: Phil
I have owned several Samsung Galaxy phones, unfortunately the A12 is a piece of JUNK. From day one the slowest and most crashes of any phone that I have ever owned.
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hi Phil,
We appreciate you taking the time to review the Samsung Galaxy A12. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with the speed of your device and with the crashing you've experienced. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy A12. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with the speed of your device and with the crashing you've experienced. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible phone
on August 28, 2021
Posted by: SamsungFan
from Florida
Expertise:Intermediate
I'm a huge fan of samsung and have ALWAYS owed samsung phones but this A12 phone is the worst phone ever. It's constantly freezing, loading is very slow if it even loads the pages, and the lag time to process is so annoying. I'm very disappointed with samsung for making such a bad quality low tier phone and very unhappy with my purchase. I'm giving it 3 stars because the look is nice and sleek but the phone itself SUCKS!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, September 21, 2021
Hello SamsungFan, thank you for reaching out. I know how hard this situation must be for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) to an article that will help you troubleshoot the phone freezing. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723537
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143723537
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
terrible phone
on September 9, 2021
Posted by: rick
from texas
Expertise:Intermediate
phone sucks do not buy!!!!!! wast of money loads slow even to make calls
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Love the phone. But....
on November 19, 2021
Posted by: Juan
from Albuquerque, NM
i love my new samsung a12. everything works great. apps pull up fast. internet is fast and responsive. the amount of storage is great. way more then my other phone before upgrading to this one. but the only reason i didn't give it 5 stars is cause it doesn't have smart view. how is it that my galaxy j3 emerge which is a much older model has it. but this newer phone doesn't. i just hope that whenever samsung updates the phone they add smart view to it. then i will gladly give a 5 stars.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 19, 2021
Hello Juan, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No, do not by this phone
on October 24, 2023
Posted by: phonelover9
from Oregon
Expertise:Intermediate
I bought this item around December of the year 2022 for my 13 year old. This phone did not last even a year, the screen cracked about 3 months after we bought it and since then it doesn't even turn on sometimes. I can't get the buttons to work sometimes. I was told this phone was durable and good for teens and that it would last a while that certainly isn't accurate.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 27, 2023
Hello Phonelover9, thank you for sharing your thoughts with us about your Samsung Galaxy A12. Given the stated time of ownership, we recommend reviewing the warranty for your device, and reaching out to the Samsung Support Team. We have linked both below for your convenience. We do recommend protective cases for all devices as well if you do not currently have one in use. We appreciate you being a Swamsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on September 14, 2021
Posted by: Debbie
from Richmond
Expertise:Intermediate
I bought the A12 a few months ago and it is the worst purchase I think I have ever made. This is the worst phone it is so slow it takes forever to get from one screen to another. The camera takes forever to take a picture and half the time the camera fails. So, I would NOT recommend buying this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US