Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
1
Terrible Phone
on December 1, 2021
Posted by: Gerthex
every day i am beyond frustrated with this phone. its incredibly slow doing normal things such as texting, connecting to a call, opening spotify, or scrolling through facebook and insta.
then the camera. i am not sure why they decided to put 4 terrible cameras when they could have put one decent one. picture quality is garbage. i used to really enjoy taking pictures and would regularly do so, until i received my a12.
i've had this phone crash on opening up many different apps even including the pre-installed camera app. it regularly freezes solution: shut the screen off, if it will let you.
the only pro, the battery is awesome. i can easily get 2 days out of it. probably because it is so slow i physically can't consume enough power!
this is a phone that shouldn't have been released.
then the camera. i am not sure why they decided to put 4 terrible cameras when they could have put one decent one. picture quality is garbage. i used to really enjoy taking pictures and would regularly do so, until i received my a12.
i've had this phone crash on opening up many different apps even including the pre-installed camera app. it regularly freezes solution: shut the screen off, if it will let you.
the only pro, the battery is awesome. i can easily get 2 days out of it. probably because it is so slow i physically can't consume enough power!
this is a phone that shouldn't have been released.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 1, 2021
Hello Gerthex, thank you for bringing this to our attention. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001416/) that will help you troubleshoot freezes. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143937367
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143937367
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for most people
on October 9, 2021
Posted by: Random Person
from Seabrook,Texas
great budget phone, has andriod 11, a decent processor and camera, i would say it's a good phone
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on January 16, 2024
Posted by: Margaret
This phone is terrible, so sorry I supposedly upgraded to it, one of the problems is when I get a phone call the person calling cannot hear me, I have to put the call on speaker, I've tried everything to fix this problem and cannot get it done, there's many other problems, I can't wait to get rid of it.
Response from Samsung USBy Social Commerce, January 17, 2024
Hi there Margaret, thank you for your feedback on your Samsung Galaxy A12. We understand how important your calls are to you and we'd be happy to help maximize your overall experience. We have provided a link to an article to help you troubleshoot the microphone of your device for clear calls. If this does not help resolve your difficulties, we have also included a link to the Samsung Support Team for one on one assistance and options for resolution. Thank you for being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very good performance all around.
on July 6, 2021
Posted by: Critty
from Topeka Kansas
Expertise:Intermediate
I had the A11 and it was decent but laggy at times but I got the A12 and it's doing everything nicely. Very well worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 8, 2021
Hello Critty, thank you for taking time out of your busy day to leave feedback on this phone! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent battery performance and display quality
on August 22, 2021
Posted by: Claude
from New York, NY
love the media features and the screen size. an excellent choice for multimedia and photos!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. would buy again.
on August 18, 2021
Posted by: Anonymous
Expertise:Intermediate
I bought this as a prepaid under cricket mobile to replace my old iPhone 7, and I could not be happier! Everything works much better than expected and I am surprised with all the features that come with this phone. I also love the design on the phone, and personally I am in love with the blue. 10/10 would buy again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 20, 2021
Hello Oskar Cobb, we are happy to hear you're enjoying this phone! Thanks for choosing Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone Ever
on November 17, 2021
Posted by: Jason
from Magnolia, ar
i have been a samsung customer for years. phones, tv's and appliances. i have never had a regret until now. i broke my phone (s10+) and needed a new one asap because of my work. went to my cell carrier and they did not have any samsungs in stock except for the a-12. i could not wait so i went ahead and bought it.
that was a mistake. the phone is extremely slow and lags. the apps it is pre loaded with almost takes up all the memory space. there is a 3-4 second delay when you press a button or open an app. the phone is almost non functional. i am disappointed samsung would even release such an inferior product. i tried to give it a fair shot...too bad i am beyond the return window!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 18, 2021
Hello Jason, thank you for sharing your experience with this phone. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001605/) to an article that will help you troubleshoot slow mobile data speed. This is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897065
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143897065
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Solid budget phone- great for a quick replacement!
on October 5, 2021
Posted by: Jay P
my current samsung phone met an early death on accident and i needed a quick replacement. this fit the bill just fine. it is a little slow which takes some getting used to- but it gets the job done. it looks decent and with a micro sd card, my only real gripe- low storage- is easily fixed.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US