Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2 out of 5
4.2
(733 Reviews)
Open Ratings Snapshot
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product. 
(
216 out of 261
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
1 out of 5
1
WASTE OF MONEY
on April 24, 2023
Posted by: Dann
from Massachusetts
Expertise:Intermediate
Way to much botware pre loaded to phone very slow NOT WORTH THE MONEY PLEASE DON'T MAKE THE SAME MISTAKE I DID ABSOLUTELY REGRET IT
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Debra, Social & Commerce, April 25, 2023
Good day Dann, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy A12. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
horrible
on April 30, 2023
Posted by: jonas
from louisvlle
Expertise:Expert
worst phone ever, with in a day it slowed down atleast 50% and its the slowest phone you can get on market
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, May 4, 2023
Hi Jonas... We appreciate you taking the time to review the Samsung Galaxy A12. At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. I've attached a link that should help with the speed of your device. Also, since it seems as fi your device is still under warranty, I've attached our warranty department below. Feel free to reach out if we can offer any assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Budget Phone!
on April 13, 2022
Posted by: LF_1
from Arkansas
Expertise:Intermediate
[This review was collected as part of a promotion.] The Galaxy A12 is a great phone at an affordable price point. The design is nice, it has a unique texture with a matte finish. This phone features a large 6.5" display with HD+ resolution. One of my favorite features is the rear quad camera setup that includes a wide 48MP camera. The A12 has a long battery life which is a plus. It packs a 5,000mAh battery but it charges slowly. Overall I would definitely recommend this phone.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love dual cameras!
on December 24, 2022
Posted by: Luvmygrans
from Kentwood, MI
Expertise:Expert
[This review was collected as part of a promotion.] Taken in the dark, great photo! The picture turned out awesome.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It has good features
on December 30, 2022
Posted by: Yayast15
from Chula vista,ca
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 years ago its still good and features too
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Kindness Knows No Boundaries...
on December 31, 2022
Posted by: Lucious66
from Colorado Rockies
Expertise:Expert
[This review was collected as part of a promotion.] I purchased my Galaxy A 12 from Sprint a year and a half ago. It works just great and very adaptable to any app that I put on it. I really have no complaints about my phone because it works for me. I don't have any photos of my phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
(click to see the video)
User submitted video
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not recommend
on March 13, 2023
Posted by: Chilla
[This review was collected as part of a promotion.] A12 is a horrible phone. Slow. Not enough memory. I switched back to my note 10. I do not recommend.
Response from Samsung USBy Debra, Social & Commerce, March 20, 2023
Hey Chilla, thank you for finding the free time in your busy day to share your thoughts with us about your Samsung Galaxy A12. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that your Galaxy A12 has expandable storage capabilities of up to 1TB when you add a microSD card to your device? If you're looking for more internal storage right out of the box, I would recommend checking out the Galaxy A23 5G, the Galaxy A42 5G, and the Galaxy A53 5G. Each of these phones offer you at least double the amount of storage, if not more, compared to what you currently have in your Galaxy A12. They even offer you more RAM! If you have any additional feedback to share with us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
https://www.samsung.com/us/compare/#category/N0002101/products/SM-A125UZKAVZW,SM-A236VZKAVZW,SM-A426UZABXAA,SM-A536UZKDXAA
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product stinks, maybe good as a burner phone
on April 25, 2023
Posted by: Ruffdog
[This review was collected as part of a promotion.] You can't use this phone for anything except making phone calls, no memory and no way to expand memory, good phone for a 4 year old - no blue tooth absolutely 1980's tech with fast 5g service
Response from Samsung USBy Debra, Social & Commerce, April 27, 2023
Greetings Ruffdog, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy A12. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy A12 has expandable storage capabilities of up to 1TB when you add a microSD card to your device? Good news! The Galaxy A12 offers Bluetooth v5.0, Wi-Fi Connectivity (802.11 a/b/g/n/ac 2.4+5GHz), and a 3.5mm headset jack just to name a few features. For your convenience I have included a link below containing your device's user manual to help you become better acquainted with your device and its features. If you would like further assistance, please feel free to reach out to Samsung Support when it is most convenient for you. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
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