Customer reviews from Samsung US
Samsung - Galaxy A12 32GB - Black (AT&T)
Average customer rating
4.2
(733 Reviews)
Rating breakdown 733 reviews
5 Stars
386
4 Stars
209
3 Stars
91
2 Stars
16
1 Star
31
83%of customers recommend this product.
(
216 out of
261)
Customer Reviews for Samsung - Galaxy A12 32GB - Black (AT&T)
Customer Rating
1
Dont Recommend
on July 19, 2023
Posted by: Blondie
Expertise:Intermediate
bought this phone 2 years ago and do not recommend, I've had problems since week 2 of having the device. Save your money and buy a different phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 20, 2023
Hey Blondie, thank you for your feedback on your Samsung Galaxy A14. We would be more than happy to assist you with any difficulty you are experiencing with your device. Without knowing what is causing your experience with your device, we have linked the full product manual, and Samsung Support Team to help you make the most of your device and best align it to your needs. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely mediocre product
on September 30, 2023
Posted by: Macoshark
Don't have the power to send videos.Extremely mediocre product.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 2, 2023
Hello Macoshark, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We have shared a few links we think may help you make the most of your device. The manual and the Samsung Support Team, both linked below, are great resources to resolve any difficulty you may be experiencing and adjusting the settings to best align with your needs. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT buy this phone
on November 23, 2023
Posted by: bread
I've had this phone for under 2 years and it's so glitchy. The camera is terrible and the Bluetooth connection is choppy. Sometimes you have to tap a button multiple times and when typing on the keyboard it's delayed, sometimes I'll finish my entire sentence and it'll JUST start typing it out. Typing from my laptop and listening to music on my phone and anytime I turn my music up or down it glitches and goes quiet for a couple of seconds then goes to the volume. Also when taking a case out the screen can pop out of the top right corner.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Social Commerce, December 4, 2023
Hello Bread, thank you for sharing your thoughts with us about your Samsung Galaxy A12. We understand how valuable your device is to you on a daily basis. We have provided a link to the Samsung Support Team to help troubleshoot the difficulties with the software that you mentioned. This team of experts can work with you one on one to maximize your experience with this device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Unreliable
on December 3, 2022
Posted by: Quest
Expertise:Intermediate
[This review was collected as part of a promotion.] Every time I shut it off and restart it it takes me 20 times to try to turn it back on, and I have to hold the power button and the down volume button to get it to even TRY to restart
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 5, 2022
Hi Quest, thank you for taking the time to review your Samsung Galaxy A12. We value your feedback as we remain committed to constant innovation and strive to provide the best products for our customers with superior functionality on the market. Our goal is for our customers to feel like they are having the most ideal experiences with our products. Is your phone updated with the most recent software? If it is not, that's okay because I have linked it below for your convenience. Once your device has the most updated software, please reach out to Samsung Support to troubleshoot, if needed. Samsung provides a warranty for manufacturing defects in materials and workmanship on our products, linked below. Please reach out to Samsung Support for further assistance and troubleshooting. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
2
Mediocre phone
on December 5, 2022
Posted by: Eddie
from St Petersburg FL
Expertise:Expert
[This review was collected as part of a promotion.] I have had my phone replaced 5 times because of screen sensitivity issues. It is terrible right after getting a replacement it started acting up and I had files for another and got it and within 2 weeks the same problems 3 times I finally gave up. Even after darn near putting my finger through the screen it is ridiculous.
I do not recommend this phone only because of this issue other that this it is a good phone.
But if the screen doesn’t work it is useless.
For the first year I had it I had no issues then my fist phone went bad and then all the replacement phones were terrible
I do not recommend this phone only because of this issue other that this it is a good phone.
But if the screen doesn’t work it is useless.
For the first year I had it I had no issues then my fist phone went bad and then all the replacement phones were terrible
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 9, 2022
Hello Eddie, thank you for taking the time out of your schedule to review your Samsung Galaxy A12. We value your feedback as it allows us to be innovative and improve the design as well as functionality of our products. As you know, Samsung provides a warranty for manufacturing defects in materials and workmanship on our products. When you have some free time again, please reach out to Samsung Support to conduct some troubleshooting on your device. Samsung Support is also available to receive any additional feedback or to answer your questions. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
All together it’s just awesome
on December 5, 2022
Posted by: Nadi
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone back in July from a local store and I just loved this brand so much that I bought 2 more A series phone for my parents last month
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Guess it could be worse
on December 6, 2022
Posted by: Hooncraw
from Indiana
Expertise:Expert
[This review was collected as part of a promotion.] I would not recommend this phone, the A12, I knew it was going to be bad, but not so bad that I'm about to break it on my face. I hate this phone. It sucks really bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 6, 2022
Hello Hooncraw, thanks for taking the time to review your Samsung Galaxy A12. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Without knowing more details about your situation, I would suggest for you to reach out to Samsung Support for further assistance. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Typical phone
on December 15, 2022
Posted by: H8s2shop
from Los Angeles
Expertise:Intermediate
[This review was collected as part of a promotion.] The phone has no internal storage space and what it does have is used up with the operating system. So if you're an app person or have a lot of photos then this is NOT your device but if your using this for something simple like just answering calls or messages then it will work for you.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
3
Response from Samsung USBy Debra, Social & Commerce, December 19, 2022
Hello H8s2shop, thank you for taking the time out of your day to review your Samsung Galaxy A12. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We aim for our customers to feel like they are having the most ideal experiences while using our products. We have so many options available to fit your needs. If you are looking for devices that have more internal memory than your current device, take a look at the Samsung Galaxy A23, the Galaxy A32, and the Galaxy A42. Each of these devices have 64GB of internal memory and 4GB RAM. Please keep in mind that all of these devices along with your current device have the capability of expanding out the storage up to 1TB with the addition of a microSD card. Feel free to reach out to Samsung Support if you have questions, would like to provide any additional feedback, or need further assistance. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/compare/#category/N0002101/products/SM-A125UZKAVZW,SM-A236UZKDXAA,SM-A326UZKNBST,SM-A426UZAAVZW
Written by a customer while visiting Samsung US