I’ve had a used iPads since they were invented. This one is great, more memory, a bit faster, and somewhat better imagery for what I use it for. I don’t buy laptops anymore since getting one more than 15 years ago! Thanks Apple!
Response from ATT.comBy AT&T CARE - Isabella, March 12, 2026
Hello there! 🙋♀️ Thank you for taking the time to share your experience with us. We understand how important it is to feel satisfied with an upgrade, and we’re sorry to hear that the iPad Pro M5 (2025) hasn’t lived up to the expectations you had for it. It can be disappointing when a new device doesn’t deliver the excitement you were hoping for, and we truly appreciate your honest feedback.
We recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
At AT&T, our goal is to help you get the most out of your technology. Whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPad Pro, we’re always here to support you. 💙
Response from ATT.comBy AT&T CARE - Isabella, March 3, 2026
Hello there! Thank you for reaching out and sharing your experience. We're really sorry to hear that your iPad Pro was not delivered; this must be incredibly frustrating, and we want to help make it right. Please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520 so our team of representatives can look into it further. We appreciate you taking the time to let us know something didn’t go as expected.